We had the 180 day trial version of Lync and just recently updated to the full version. I followed these instructions:

On every machine which has EVAL version of Server.MSI installed: 

1. run "msiexec.exe /fvomus server.msi EVALTOFULL=1 /qb (Note: the server.msi is from Volume media)

2. run PS cmdlet "enable-cscomputer"

But when I do step 2, I get an error that says:

PS C:\Users\rlawley> Enable-CsComputer
WARNING: Enable-CsComputer failed.
WARNING: Detailed results can be found at "C:\Users\rlawley\AppData\Local\Temp\47\Enable-CsComputer-af79f36f-acf1-4559-990d-78a8f89e469f.html".
Enable-CsComputer : Command execution failed: Service rtccdr was not found on computer 'jtts03'.
At line:1 char:18
+ Enable-CsComputer <<<<
    + CategoryInfo          : InvalidOperation: (:) [Enable-CsComputer], InvalidOperationException
    + FullyQualifiedErrorId : ProcessingFailed,Microsoft.Rtc.Management.Deployment.ActivateMachineCmdlet
PS C:\Users\rlawley>

Does anyone have an idea on how to fix this? When users log onto one of our terminal servers they are getting a message that Lync has expired.

Unfortunately I’m not the one that installed it and I have no idea how to do that. I have someone coming in tomorrow that hopefully can help me. I was hoping that it was an easy answer.

From the start menu on the Lync Server there should be a shortcut to Lync Server Deployment Wizard, if you open that up then select deploy lync server from the menu it will run through an installation process that will add/remove Lync Server Components in accordance with the Topology that has been published in the Topology Builder.

Hi,Richard,

I supposed you have specify the full path to the file server.msi in the media and the account has the required permission,right?

This error indicates there has something to do with the Call Detail Record service which is running on Monitoring and Archiving server,would you please check the monitoring and archiving server if it's running smoothly without error or warning message?

You also can run the cmdlet Get-CsServerVersion to verify if you has successfully upgrade Lync version with installing license key.

If this doesn't help,please check the log in C:\Users\rlawley\AppData\Local\Temp\47\Enable-CsComputer-af79f36f-acf1-4559-990d-78a8f89e469f.html  for more details information
 

Regards,

Sharon

• Edited by Sharon.ShenMicrosoft contingent staff, Moderator Thursday, September 15, 2011 5:49 AM add more information
• Proposed as answer by Sharon.ShenMicrosoft contingent staff, Moderator Tuesday, September 20, 2011 8:35 AM
• Marked as answer by Sharon.ShenMicrosoft contingent staff, Moderator Wednesday, September 21, 2011 7:57 AM

Hi,Richard,

I supposed you have specify the full path to the file server.msi in the media and the account has the required permission,right?

This error indicates there has something to do with the Call Detail Record service which is running on Monitoring and Archiving server,would you please check the monitoring and archiving server if it's running smoothly without error or warning message?

You also can run the cmdlet Get-CsServerVersion to verify if you has successfully upgrade Lync version with installing license key.

If this doesn't help,please check the log in C:\Users\rlawley\AppData\Local\Temp\47\Enable-CsComputer-af79f36f-acf1-4559-990d-78a8f89e469f.html  for more details information
 

Regards,

Sharon

• Edited by Sharon.ShenMicrosoft contingent staff, Moderator Thursday, September 15, 2011 5:49 AM add more information
• Proposed as answer by Sharon.ShenMicrosoft contingent staff, Moderator Tuesday, September 20, 2011 8:35 AM
• Marked as answer by Sharon.ShenMicrosoft contingent staff, Moderator Wednesday, September 21, 2011 7:57 AM

Hi,Richard,

I supposed you have specify the full path to the file server.msi in the media and the account has the required permission,right?

This error indicates there has something to do with the Call Detail Record service which is running on Monitoring and Archiving server,would you please check the monitoring and archiving server if it's running smoothly without error or warning message?

You also can run the cmdlet Get-CsServerVersion to verify if you has successfully upgrade Lync version with installing license key.

If this doesn't help,please check the log in C:\Users\rlawley\AppData\Local\Temp\47\Enable-CsComputer-af79f36f-acf1-4559-990d-78a8f89e469f.html  for more details information
 

Regards,

Sharon

• Edited by Sharon.ShenMicrosoft contingent staff, Moderator Thursday, September 15, 2011 5:49 AM add more information
• Proposed as answer by Sharon.ShenMicrosoft contingent staff, Moderator Tuesday, September 20, 2011 8:35 AM
• Marked as answer by Sharon.ShenMicrosoft contingent staff, Moderator Wednesday, September 21, 2011 7:57 AM

Hi,Richard,

Have you fixed this issue?

Any updates please do let us know.Thanks!

Regards,

Sharon