Embedded Chat in website to interact with standalone messenger software, phones, etc

Hey Everyone,

 

I don't have a lot of knowledge on ALL the latest technologies that microsofts poppin out with. My experience is basically windows OS, basic exchange server stuff, and some VB.net and SQL server.

 

I had an idea that I wanted to see if I could implement, but I don't know where to start. I have an e-commerce website that I'm rebuilding, and basically I wanted to embed live chat onto my website.

 

The way that I'm envisioning it is every time a page for a product would load, tehre would also be a module on that page that was basically a live chat box. When the customer enters a line, that text needs to transfer to a sales rep PC, who would be running a messenger software that could interact with that chat module. Now the sales rep would either receive a "ping" I guess you would call it, on their PC and it would notify them of a new message, and they would simply click on the notification and start live chat with whoever the customer might be. OR, if the sales rep chooses, they could download a version of that messenger software on their smartphone (Windows phone, iphone, blackberry, android, etc.), and they could live chat on their phone with whoever's on the website instead.

 

Is there a technology like that that I could use and simply plug into my website, and provide for the sales reps, or would I have to build something from scratch? How do I code for interactivity with different servers on different phone carriers or internet providers? Do I even need to care? Some of the sales reps are connected to an exchange server, is there anyway to use that for instant chat??

 

See, I don't know where to start, I was hoping someone with more experience in the technologies could show me some wisdom.

 

Thanks in advance.

  • Moved by Ben-Shun Zhu Wednesday, January 26, 2011 9:13 AM incorrect queue (From:Live Meeting General Discussion)
January 24th, 2011 5:12am

The following also looks like a "great" solution.   Will take some programmatic work but they have a big, big head start.  Really looks good:

http://lyncwidget.codeplex.com/

"The Lync Presence widget shows Lync presence information on your website. Website visitors can start chat conversations using the Lync Chat widget. The widgets are jQuery plugins communicating with a WCF Service. Place them on any kind of website (PHP, .NET) and style with CSS."

  • Proposed as answer by Matt LandisMVP Thursday, December 08, 2011 10:49 PM
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December 8th, 2011 7:46pm

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