Hey Everyone,

 

I don't have a lot of knowledge on ALL the latest technologies that microsofts poppin out with. My experience is basically windows OS, basic exchange server stuff, and some VB.net and SQL server.

 

I had an idea that I wanted to see if I could implement, but I don't know where to start. I have an e-commerce website that I'm rebuilding, and basically I wanted to embed live chat onto my website.

 

The way that I'm envisioning it is every time a page for a product would load, tehre would also be a module on that page that was basically a live chat box. When the customer enters a line, that text needs to transfer to a sales rep PC, who would be running a messenger software that could interact with that chat module. Now the sales rep would either receive a "ping" I guess you would call it, on their PC and it would notify them of a new message, and they would simply click on the notification and start live chat with whoever the customer might be. OR, if the sales rep chooses, they could download a version of that messenger software on their smartphone (Windows phone, iphone, blackberry, android, etc.), and they could live chat on their phone with whoever's on the website instead.

 

Is there a technology like that that I could use and simply plug into my website, and provide for the sales reps, or would I have to build something from scratch? How do I code for interactivity with different servers on different phone carriers or internet providers? Do I even need to care? Some of the sales reps are connected to an exchange server, is there anyway to use that for instant chat??

 

See, I don't know where to start, I was hoping someone with more experience in the technologies could show me some wisdom.

 

Thanks in advance.

• Moved by Ben-Shun Zhu Wednesday, January 26, 2011 9:13 AM incorrect queue (From:Live Meeting General Discussion)

Hi there,

There is nothing 'out of the box' to do this in Lync, but there are some third party options and building your own is entirely possible if you have the time and expertise.

If you wish to do it yourself start by looking at the lync API's and SDK

If you hit google/bing there are a few third party options, for example

http://www.evangelyze.net/smartchat.asp

I haven't used this personally, so suggest you do your own research and testing

thanks

Microsoft displayed this capability with their launch.   HAS ANYONE seen code examples of how to integrate with a website??

 

There are some code examples here (in the Lync SDK):

http://msdn.microsoft.com/en-us/library/gg436843.aspx

See contact center extension

No need to thank anyone for their help on this forum, just demand what you want.

Tom

Thank you sir....

 

;-) Cheers

The following also looks like a "great" solution.   Will take some programmatic work but they have a big, big head start.  Really looks good:

http://lyncwidget.codeplex.com/

"The Lync Presence widget shows Lync presence information on your website. Website visitors can start chat conversations using the Lync Chat widget. The widgets are jQuery plugins communicating with a WCF Service. Place them on any kind of website (PHP, .NET) and style with CSS."

• Proposed as answer by Matt LandisMVP Thursday, December 08, 2011 10:49 PM

The above web chat code is the best out there.

 

No need to worry about coding a solution, an off the shelf option is FocalScope (www.focalscope.com). Their software has a live chat module that you just plug into your website and you have live chat for as many reps as you need.

Enabling WebChat will do this! Their are many chat solutions on the market that rang in price and features. Most of the solutions will require you to have a second client and multiple windows open to reply and address the questions coming in. I have heard of one solution that ties in directly with the Lync/ Skype for Business client and that is Enabling WebChat. Supposedly when a customer clicks on the "live chat" button on the companies website, it will start a conversation that is hosted inside of the Skype for Business chat client. Agents will be able to respond using their Skype client. It appears to be a super cheap solution and allows for unlimited agents. Hope this helps :)

http://enablingwebchat.com