Issue #1: I came into work this morning and found my pc had rebooted and had a popup that Win 7 SP1 had failed. Apparently this kicked off on it's own. There were also other numerous issues so I rebooted the PC, when it came up, I had 2 icons for my user account and 2 'Other User' icons. Not knowing if one over the other would make a difference, I clicked on the first one, entered my password and proceeded to login. I noticed that it was building a new desktop/profile for me, but wasn't sure why. It seemed to come up ok, so I rebooted again, this time using the 2nd icon for me and logged in again, which seemed like a normal startup/login. (Windows 7 Pro 64, domain account login). So what caused this and how do I fix it (there are no security devices ie: fingerprint etc)? Issue #2: Right clicking 'Computer', Properties displays that SP1 is installed, yet I found about 25 patches or updates that if failed on. I did the default submit to MS for a solution which found none. Now I can't find that list of items that failed anywhere. I still can't tell if the SP1 was completely installed correctly or not, I'm not sure what should be my next step here. Even though I'm in IT, my rights/permissions are limited and the pc helpdesk is blowing it off as "seems to work, live with it and SP1 says it's installed." I tend to disagree along with my limited access to fix this. Unable to find the correct solution via the search engines, so I could use some help here. Thanks, Mark

Hello. Dear Because CyberLink YouCam 5 Deluxe Fix it or remuse

you are right. its either a fingerprint driver or cyberlink youcam 5 driver causing the double user icons. just uninstalling and the installing them back will correct this problem,

I know this is an old thread, but yeah, the $&@$ youcam caused that issue. Uninstalling it fixed the problem.