Dropping internet connection Windows 7 Home Premium x64
Hi folks, I realize this is a widely covered general topic on this forum however i have performed a bit of searching and i cannot find something similar to mine. My connection seems to be partially dropping, causing mass time-outs but loading websitesoccasionally, anderratically (though sometimes incorrectly in browser) First of all my network - The PC is connected to my ISP modem via a router (netgear WNR2000) and my network card is an Intel Gigabit CT Desktop Adapter. I bought this adapter to try in case my onboard Realtek 8111 was the problem, however my issue remains (both were updated to latest drivers - Intel adapter currently on11.0.103.0) All Ethernet connections, no USB. This issue is not present on Windows Vista Home Premium x64. It is present on a clean installation of Windows 7, ruling out third party programs. It is present in Safe Mode, ruling out any service issue. I have ruled out specific NIC / drivers as i said before. I've spent the last 3 or more weeks doing nothing but troublshooting this issue with no success, it appears to happen when my upload traffic to my remote server is high, however as i said this issue is not present with identicle network settings on Window Vista. I have tried using static IP, correct port forwarding, and using OpenDNS servers. Any help would be appreciated. While I have spent 3 weeks troubleshooting this issue i will be more than happy to repeat any steps if they are mentioned here.
November 23rd, 2009 10:15pm

Hi Xello, I would like to confirm the following questions first: 1. Whats the result in Safe Mode with Networking? 2. Whats the result in Clean Boot? 3. Does it work, if you bypass the router and connect to the modem directly?Arthur Li - MSFT
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November 25th, 2009 8:05am

Hello, I too am having the same problem, with the same configuration information; however it has escalated to now being a complete lack of internet connectivity. In answer to your questions: 1. No internet connectivity there. 2. The same result - no connectivity. 3. The same result - no connectivity. Moreover, I appear to have local network connectivity (for example, my printer is connected to the router and I can print from my PC to the printer without a direct line between them). The problem appeared a couple days ago as sporadic connectivity issues and has now become a complete inability to see the internet. Any advice would be appreciated.
November 25th, 2009 11:14pm

Hi Xello, I would like to confirm the following questions first: 1. Whats the result in Safe Mode with Networking? 2. Whats the result in Clean Boot? 3. Does it work, if you bypass the router and connect to the modem directly? Arthur Li - MSFT Thanks for the reply Arhur_Li. I should have mentioned in my initial post, if i remove the router from the equation and connect directly to my modem the issue still occurs. I am currently on both Safe Mode and a Clean Boot (disabled all programs, all non-microsoft services, and restarted, then booted in Safe Mode With Networking.) I have gone over 10 hours currently without any disconnects (I am connected to an IRC server in mIRC as this makes it easy to check back on any disconnect times) One thing i noticed yesterday (before going into safe mode) while looking at both Resource Monitor's Network tab and Task Manager's tab, was that the Network Utilization % on them did not match. Task Manager showed a - presumably correct - 2-3% usage (100mbps under link speed) while Resource Monitor's value was frequently at 100%. Now that I am on safe mode Resource Monitor's value is matching Task Manager's properly. Does this shed any light on the situation? Since I'm fairly certain my issue is related somehow to Windows 7 and the way it handles networking but i could be wrong. :EDIT: Ok, the issue has occurred again during safe mode, though this time 13 hours after the network connection was started which i think is the longest it has yet gone before going flaky. I monitored several things when it started happening. The only programs i had open were mIRC, uTorrent, Windows Live Messenger, and Google Chrome / Internet Explorer 8 (tested trying to load web pages). In mIRC, my connection to its server was severed due to a timeout. Connect retries either failed with another time out or succeeded, only to fail with a timeout moments later before the MOTD etc could be fully displayed. uTorrent's upload traffic was unaffected, however the download traffic came down to 0. Windows Live Messenger signed out and could not sign back in, with the program's trouble shooter failing on the DNS test. Internet browsers could load certain pages, but it took up to 50 seconds. Other pages would not load at all, with a 404 (orequivalent in Chrome). As you can see my connection is not -completely- dropping, it's just going crazy. I also monitored Resource Monitor, my network utilization, TCP connections etc were constant and nothing seemed unusual, the network I/O value did of course drop due to the lack of download traffic. Opening my router's status connection page i released my Ip etc, and renewed, but the problem remained. Now, as i started to suspect a general cause relating to my upload traffic i limited uTorrent's upload bandwidth to 5KBps. Following this my mIRC connection resumed instantly, and i was able to load web pages etc normally too. I can't blame uTorrent itself as i have used other torrent clients and the issue has remained, and the issue as i said previously is not present in Vista withidenticalsettings, so it would appear that the basic symptom is after any given time (from 30 mins to 13 hours) of moderate to high upload traffic, my download traffic packs in and fails to work until i disable then re-enable my connection entirely. It should also be noted that i am on Virgin Media UK's premium 50mb fiber line, which they provide with no traffic management and no throttling. I may have ruled out my router as the cause by experiencing the problem when it was not connected, but could this be some kind of failure when it comes to a certain amount of ports being taken up? I have conducted several Google searches and there appear to be no other instances of this router or modem having problems with Windows 7 though. I am also following some suggestions posted here: http://www.sevenforums.com/network-sharing/32186-ethernet-connection-lost-found-11.html Such as disabling IP Helper (disabled while in safe mode though so i don't see it having any effect), setting Wired AutoConfig to Automatic, and disabling the DHCP broadcast flag. If none of these have an affect i will change them back tomorrow. Thanks for reading this far... This issue will be the death of me :)
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November 26th, 2009 7:02pm

Hi, According to the troubleshooting suggestions you have tried, the possible causes have been narrowed down to the network cable and the ISP modem. If there are other computers on the same network, do they work normally? If there is no other computer can test the ISP modem, I would like to suggest you replace them to check the issue. Good luck!Arthur Li - MSFT
November 27th, 2009 5:20am

I am having same trouble but with a Zoom ADSLX6 connected through the LAN port. My connection troubles began the very day I upgraded to Win7-64 Home Premium. There are 3 other Win7-32 and one Vista-32 computers connected via wireless and they are not experiencing the drops. I have spent hours with ATT and they have tested the line methodically. I have also ran several speed tests and line quality tests of my own and can unequivocally say it is not the ISP. I have changed ports on the router as well. The driver is up-to-date The problem is particularly annoying with FTP. I cannot maintain an upload or download for more than a few minutes and then the process stops. Yet, I can open a browser (take your pick) and pages load. To verify it wasn't the FTP client I used three different clients (Cute-FTP, Core-FTP, and Directory Opus) and all would time out. Occasionally I have to re-click links several times to get a page to load. Again, I cannot replicate this problem on any other machine, it is specific to the Win7-64 unit. Regards, PCnCarolina
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December 1st, 2009 9:12pm

That's interesting, I have actually not tried installing 32-bit to see if it has an effect. If it did, it wouldn't be an acceptable solution to me anyway and i'd rather just revert to Vista x64, but i may try this at some point. I phoned my ISP yesterday and they vaguely suggested that it was a problem their end and that the 'work' they were doing which was causing this would be finished by the Dec 2nd. I also think i've been switched to another server on their end or something as my hostname on IRC is now different from what it was before. I'll post if i ever find a solution.
December 2nd, 2009 12:15am

Hi Xello, Is there any update after your ISP finished their work?Arthur Li - MSFT
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December 3rd, 2009 5:39am

As i suspected their work was unrelated, my issue remains. I phoned again and they said they will send someone out on saturday to adjust my modem's power levels, they're at -21 and apparently they should be between -8 and +8. I don't count on this solving my problem - if this was the cause it should be causing problems on any OS. Maybe after 4 or 5 phone calls they will replace the thing.
December 3rd, 2009 8:41pm

Hi Xello, Youd better backup all the important files to avoid data loss, reinstall Windows 7 and hardware drivers to check the issue. Good luck!Arthur Li - MSFT
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December 4th, 2009 9:14am

This has been done no less than 6 times in the past few weeks, the most recent being last Sunday. If i'm still here next week i may try installing 32-bit out of curiosity.
December 4th, 2009 9:26am

I have Windows 7 HomePremium 32-bit and I have the same issue. I used to have XP Home on the same exact computer and never had an issue for 2+ years. But once I installed a fresh copy of W7, my internet connection is randomly dropping for no apparent reason. I have access to the internet on my other computers so I know it is not an internet connection issue. I've tried disabling the energy saver option on my network card, but this has not solved the problem. My next step would be to try using a different web browser. I am currently on Internet Exploer 8. Any help would be appreciated as well!
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December 9th, 2009 9:42pm

Same song, next verse.Windows 7 Ultimate 64Atheros AR5005G wireless talking to a Hawking 300N extender talking to an AT&T 2WIRE access point (Uverse).Have tried disable IP Helper svc, energy saver, hack the BROADCAST flag, start up in SAFE MODE (still drops), etc. No joy.Oh yeah... I've got a second box running XP that is able to maintain a stable connection while all this noise is going on with the Windows7 machine.
December 9th, 2009 9:58pm

No help here... But I have the same problem. I bought a new laptop with Windows 7 preinstalled. x64 home premium. It drops my internet connection quite often. Sometimes a few times a day. I can use the trouble shooter to get it to work again occasionally, and the rest of the time I have to restart. I have combed the boards and Microsoft's site looking for an answer, but can not find one. I tried a few ideas I found, like turning off the modems power save, but nothing has worked. It happens randomly, or at least I can not figure out a trend. Sometimes it happens just when I am browsing a site or open a new tab. I connect though a router, but the other two computers on the router do not have this problem. I direct connected to the modem and still the problem occurs. I think it is a glitch in Windows 7. Maybe SP2 will fix it.
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December 12th, 2009 2:30am

Was having the same problem w/Vista Ultimate 64 as well. Thought moving to Windows 7 would 'fix' it. Should have known...The drop is ALWAYS immediately preceded by a DNS Client Event 1014 'Name resolution for the name[put in the address here]timed out after none of the configured DNS servers responded.'Doing a ipconfig /flushdns to clear the DNS Resolver cache seems to help, but it still drops frequently. Like I said, I've got an XP 32-bit box connecting to the same pathway, and it is stable.Any clues on drop date of SP2?
December 12th, 2009 3:01am

This is happening to me too. I just did a fresh install of Windows 7 Home Premium x64 over the weekend. All updates are applied. Both IE and Firefox routinely give me issues that act as if I'm not connected to the Internet. Tonight is the first time I've tried to work and my VPN connection gets dropped about every minute - no joke. I was previously running Vista Business x64 and never once had this issue. I have multiple other Vista PC's in the house and they are NOT having any issues. So as far as I'm concerned this is definitely a Windows 7 issue, and it's REALLY disappointing and frustrating. I thought Windows 7 was supposed to be better than Vista? I updated my nic driver, but it hasn't helped. I'm a consultant and work at home, so I can't have this kind of flakyness while I’m trying to make a living. Please help! I really don’t want to waste another whole day and re-install Vista because of this issue. And MS…it’s not my router or network cable; it’s the same router/cable that worked perfectly fine with Vista!
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December 28th, 2009 9:06am

I too am having this problem. I moved from XP 32 to Windows 7 64, and ever since I can't maintain a download or upload which is severely crippling my work. It's not an install problem, and it's not a router or line issue since I have two other XP machines hooked up that aren't having these issues. Before I installed Windows 7, I never had this problem. It's not my ISP or any other outside agency. It's something about Windows 7 and/or 64 bit. I am a 3d graphic content creator, and there were times I had 7 simultaneous downloads going---that was normal. Now? I'm lucky if I can download one at a time without the download failing or the zip/installer becoming corrupt. This morning I was trying to upload a zip of textures to my store and I can't get it uploaded. It keeps failing. I am going to have to fire up another machine, move my content over there to upload it. This has gotten to where it's damaging my work and eating more time than I can afford to play with it. PLEASE someone fix this---if I had the know how, believe me, I would---but it's a bit over my head technically.
December 28th, 2009 4:19pm

Add me to the list of people with this problem :-^. And I've noticed the same "DNS Client Event 1014" message as well. This is the only problem I've got with Windows 7 but it's a biggie, not being able to access the internet reliably. I'd drop back to XP again except that it's a huge hassle. Surely someone has got a fix for this...
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December 28th, 2009 6:12pm

I had trouble with my new laptop (Dell) and win 7 pro (64 bit), tried for a couple of months to get internet access, it would go from slow to nothing at all, but now and again all would be fine, downloads were left to my other machines as they took ages on the 7 laptop, got rid of IE8 because the pages wouldn't load and started using opera, it certainly improved things but still wasn't right, both my other computers (laptop and desktop) with xp pro worked fine with no problems at all.I used all the tricks and work arounds I found on here and the forums on the net, nothing worked, last week I could recieve emails but not send them with the 7 laptop.Still don't know why I did it but, I had a spare wireless router so swapped it, lo and behold, everything now working, even reinstalled IE8 (32bit) and all is as fast as the xp machines.The router I was using was a near new Netgear DGN2000, they have no upgrades for it and it wont run 7! now using a BT router and as I said all is well again.If you have a spare router or can borrow one, try it, there are several routers that wont work properly with win7. The router manufacturers are slowly catching up and writing new software for win 7, but don't hold your breath.hope this helps some of you,
December 28th, 2009 10:19pm

New router didn't help anything here. Neither did bypassing the router completely which my ISP insists you do when you call them for connectivity issues. I have another issue that MIGHT be related. Once I've rebooted Windows, if I try to open anything that requires an internet connection like Firefox or Outlook before everything loads and my network is up and running, I lose my connection completely and will have to fight with Windows for a while to get a connection to the internet. It has been a constant fight to keep the connection I do have, as tenuous as it is. Sometimes on reboot it just won't connect to the internet at all.
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December 29th, 2009 3:41am

I have the same problems also. I can perhaps add a bit more information. I have a Linksys WRT110 router providing wireless access to four machines: 1. a homebuilt desktop running XP SP3, 2. an old Dell Inspirion 1200 running XP SP3 or Ubuntu 3. Acer Aspire running Vista Home and 4. a just purchased HP Pavilion dv6 running Win7 Home Prem. The problem here is that the network works fine, exactly as it always has, until the HP machine connects. The HP Win7 machine causes instant instability in my network. None of my wireless machines stay connected to the network. I not only lose Internet access, but any network access. Often, it appears I still have limited access, or just local access, but its not really the case. I have NAS drive that I can't access from any of my wireless machines, which really stinks because it is where I save alot of common files I use on all my wireless machines (my Thunderbird profile files, documents, downloads, music files, etc). As soon as the HP is turned off (or the wireless adapter is disabled), I get my network stability back. This tells me it is something to do with the way Win7 is communicating with my router. It's almost like the router is constantly resetting itself while the Win7 machine is connected. My wireless security is set to WEP with a 128-bit key. Apparently the new maching is a 64-bit machine, whereas all the other machines are 32-bit. I saw somewhere that this could be a problem, but didn't see a fix for it. ETA: I have also checked on the wired connection, and everything seems to work fine with that, so it is definitely related to the wireless connections on the HP Win7 machine.ETA again: upon further seaching, I have found that the culprit could possibly be the TCP/IP v6. I unchecked this on the network adapter settings for my wireless connection on the Win7 machine, and it appears to have fixed the problem.
December 29th, 2009 6:04am

Same problem here. I installed W7 64 bit at the weekend to replace Vista 32 bit and had no problems at all until yesterday. I wakened up yesterday morning to find I didn't have a connection - I had to reboot to obtain the connection and once connected, it seemed to last anything between 10 minutes and around 3 hours. It seems strange but it does seem to be load dependent - I was downloading a fair amount of files yesterday and it did appear that more downloads and bigger files meant a shorter online time. I have a laptop running Vista 32 bit and my wife has a laptop running W7 32 bit. Neither of these computers had any problems with internet connections yesterday. Each time the 64 bit PC disconnected, the other were fine. I'm using a Netgear WN111v2 (USB) Wi-Fi Adaptor (v3 drivers which include all W7 versions) and a Netgear WNR2000 router connected to Virgin Broadband. Hope someone fixes this soon. Going back to Vista is looking like my best option at the moment
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December 29th, 2009 12:27pm

I am also having this problem. I bought a new PC with Windows 7 Home Premium 64 bit pre-installed. I have only loaded Windows 2007 onto the machine. I have 3 other PCs connected to the network all running Windows XP. They do not have the same issue. They have a consistent connection (no drops). The internet drops for maybe 30 seconds at a time then it recovers. The lights on the router show no problems (and neither do the other PCs). It is sporadic and quite annoying as I work from home full-time. The PC is directly connected to the router. Any help would be appreciated. I haven't moved my files off my old computer yet because I'm not sure I can work with the internet problem. Stacey
December 30th, 2009 1:29am

ahh they abandoned us :(. none the less i am having this same problem. the worst thing is . it just recently started about 2 weeks ago i mean i had windows 7 since it launched in October was it ? i have tried everything. reinstall drivers. shut down driver restart it . plug in plug out modem+ router. i highly doubt starting in safe mode will solve anything. but ya any tips brotha man :D orrr should i go back to windows vista
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December 30th, 2009 5:06am

Misery loves company, I guess. Anyone have a drop date on SP2? But then, how will I get it on my machine IF I CAN'T KEEP AN INTERNET CONNECTION ACTIVE USING WIN7?
December 30th, 2009 7:23am

Hey all. I've narrowed down the issue. Like messinguk said, it's a router issue. I guess not all routers are compatiable with Windows 7. I can access my router setup on all computers running XP & Vista, but I cannot access my router setup screen with my computer running Windows 7. I am not sure if I can blame this on MSFT or my router not supporting Windows 7. I guess I'm SOL until they can update their software to support W7.
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January 1st, 2010 7:33am

For what it is worth, it's difficult to diagnose these problems over the internet so just a few stabs in the dark.Did you go the the command line once your connection drops and do an ipconfig /all to see what you actually have whetherits an ip problem DNS problem, disconnect problem, etc?Have you tried turning off the firewall to see if there is a conflict with something?Do you have an antivirus installed or suite installed with its own firewall? If so, I'd can it and try without. I'venoted problems with some installs with McAfee Internet Security Suite 9. There is a conflict with something, whatit is I don't know and don't care I'm not a developer, but uninstalling it fixes the problem. I found it by disabling the firewall, doing a ipconfig /renew and monitored the connection on the guys computer. Bingo, no more drop out.Do you lose your connection while it is active? Do you lose it under load or light traffic? This little program is a helpful monitor by allowing you to visualize the network connection on your keyboard lights.http://www.itsamples.com/network-lights.html I use this for diagnostics for Win7. Works nicely.
January 1st, 2010 8:57am

There are three new entries in the networking tab. The Link-Layer Topology Discovery (LLTD) and Mapper I/O driver and the IP Verison 6. Did you try disabling these and accessing your router? I know that Vista uses these but perhaps the implimentation might be different. Try it out, got nothing to lose. Might want to try shutting down the QOS as well, try of course one at a time and always leave them off in a cascading sequence until all four are off and see if you have any joy. Good Luck. Did you try switching your cable just for grins or is it wireless. If so, try a cable and see if it works.
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January 1st, 2010 9:08am

I am having a similar problem of lost Internet connectivity, and have done some troubleshooting without finding a cure. New homebuilt PC. Core i7, 12GB RAM. Asus P6T Deluxe V2 motherboard, onboard Marvell gigabit Ethernet controllers, port 1 active, port 2 disabled in BIOS. Windows 7 Ultimate x64 (via TechNet subscription). Windows 7 NIC driver, then latest driver from Marvell. No difference. IPv6 is disabled in the network configuration. (Enabled/disabled shows no difference here.) Windows 2003 Active Directory domain. Two Server 2003 x64 physical domain controllers which also do DNS and host Windows Server 2003 x86 VMs. Optimum Online cable modem. Static IP address. Linksys WRT610N router serves as gateway to the Internet and DHCP for those machines requiring it. Most machines have static IP addresses. The router is plugged into a Dell gigabit switch that this new PC and all the wired machines on the network are connected to. The Windows 7 machine loses Internet connectivity anywhere from about 18 to 24 hours of uptime. A reboot always restores connectivity which lasts a similar number of hours. No other way has been found to restore connectivity. Lost of connectivity is abrupt and is usually first noticed as an inability to browse further in already open browser tabs or resolve sites in new tabs. AIM and other network-based apps also lose connectivity. This machine has a static IP address which is outside the range of DHCP addresses given out by the Linksys. Troubleshooting: When Internet connectivity drops, LAN connectivity remains active. That is, I can contact any other machine on the LAN, move files up and back, etc. Once Internet connectivity has dropped, I can still resolve Internet hostnames (using nslookup and hitting either of the two local DNS servers). I can resolve by name and ping any machine on the LAN. I can ping the Linksys. I can ping my WAN address and my ISP's upstream router. I have done a tracert to a a number of Internet hosts and each tracert will continue for a number of hops. I can ping any of those hosts returning IP addresses, but I cannot ping the ultimate destination. I do realize that maybe 95% of commercial Internet hosts do not return pings as a measure of security. The dropped Internet phenomenon seems to occur regardless of machine load or network load. It is as likely to occur while I am working on the machine as while I am asleep. When this machine loses Internet connectivity, none of the other machines on the LAN do. This is the only Windows 7 machine on the LAN. This is not an issue affecting any other machine. I would be happy to answer any questions and try any reasonable recommendations. This is my workstation and my principal machine. Thank you.
January 4th, 2010 12:25pm

Add me to the long list of dittos. This thread describes my situation. And no solution available yet....
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January 13th, 2010 9:45am

Friday evening, five days ago, I opened a case with Microsoft. We took a number of steps, disabling non-Microsoft services and uninstalling AV and anti-Spyware (AVG Free and PC Tools Spyware Doctor paid). As of now, five days later, the system is stable and fast, most of those disabled services have been restored, and connectivity has not dropped at all. Details and updates from me are here: http://social.answers.microsoft.com/Forums/en-US/w7network/thread/0014801b-7e82-4bb6-a8e7-e8867eb3fcee Jeff Newman
January 14th, 2010 1:27am

Hi Folks,I am a PM on the Windows Networking team. I was alerted about the problem yesterday and am in the process of summarizing the failure patterns from multiple threads reporting similar issues and see if we can reproduce the bug.Meanwhile, if you are still seeing the issue, please run the following commands from an elevated command prompt to gather network traces that can help our team diagnose the issue: (It's hard to pin down a re-pro, so I think you should try run the commands once you are in the faulty state.) Netsh trace start capture=yes provider=Microsoft-Windows-TCPIP level=0x05 tracefile=<YOUR PATH\networktrace.etl>(... Repro - try to connect to some web site or ping a couple of addresses ...)Netsh trace stop Please send the trace to yu-shun.wang AT microsoft.com Thanks,yushun
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January 15th, 2010 2:54am

yushun, I really want to get this resolved so I want to respond to your request but..... Could you elaborate or make your instruction a bit clearer specifically "Your Path" Thanks
January 15th, 2010 8:15am

I'm not tech-savvy enough to understand what you're saying, Yu-Shun, but confirm that this is happening to me too. I'm on a Toshiba laptop with Windows 7 and a wireless connection. It keeps dropping out even though the 'Network & Sharing Centre' says everything's fine. The event viewer gives the message: "Name resolution for the name <varied> timed out after none of the configured DNS servers responded." This problem is costing me.
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January 15th, 2010 4:39pm

Hi CETokyo,First thing first, I accidentally hit "Proposed As Answer" on your post. (Aaargh, still not fully awake. Need more coffee.) I don't know how to remove that yet, new to the forum stuff. Could you or Arthur (any other moderator for that matter) remove/revert the flag? Thanks!On the netsh command, it just mean you need to specify a complete path for the trace file location. E.g.:netsh trace start capture=yes provider=Microsoft-Windows-TCPIP level=0x05 tracefile="d:\temp files\trace1.etl"
January 15th, 2010 6:47pm

Hi Yu-Shun Wang, i sorted your sleepy error :) I had given up on finding a solution to this issue weeks ago and i've learned to live with it by curtailing my upload bandwidth to about 60% of its maximum. Any higher than that for any length of time sees my problem return - my download starts to choke and then die altogether. I will uncap my upload and wait for the fault to reappear, then use your command.
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January 15th, 2010 6:52pm

How did you cap your bandwidth in Win 7? That would be better than not having any stable access to my NAS at all. Do tell. Do tell. If it works.
January 15th, 2010 7:44pm

I'm experiencing all the difficulties noted above. I would like to add, however, at least in my situation, that I can maintain an upload stream to my NAS. It is when I attempt to stream from it that my connectivity is lost and explorer goes haywire and all that. I can rip CDs and DVDs to it, but can't retrieve them reliably. I can see all my files on the NAS, but as soon after initiating a download stream Win 7 loses all connectivity and my adapter needs reset (quickest remedy).
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January 15th, 2010 8:16pm

Disabled IPv6 under my network adapter properties and all seems to be well now. Streaming DVDs with no hiccups while browsing the internet.
January 15th, 2010 9:10pm

As requested, I've sent a trace dump to you via email.
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January 16th, 2010 2:47am

And as another data point, when the connection is about to drop, I see a 1014 warning message.
January 16th, 2010 5:23pm

Yu-Shun Wang: The problem with lost Internet connectivity while LAN connectivity remains has recurred. I was able to generate a trace using your instructions, above, during the outage. Can I send it to you? I have additional detail to add as well: No only can I ping out (and get responses) during the outage, but I am able to get streaming market quotes as well. Presumably, quotes are delivered as UDP. Pings are ICMP. So, perhaps, the problem lies only with TCP? Jeff Newman jnewman at pobox period com
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January 21st, 2010 11:18pm

Hi Jeff,Sure.Thanks,yushun
January 22nd, 2010 5:06am

I recently purchased a Dell Studio 1555 running Windows 7 64 bit laptop from Staples. The laptop was able to connect to the internet for the first couple of weeks. I was using a D-Link DI524 router. I suddenly started dropping from the internet but stayed connected to the router. All other laptop in the house stayed connected at all times. These laptops were running windows XP. I spent hours with Dell on the phone. The techs from Dell took control over my computer and had no explanation other than it was a software issue. All hardware checked out fine. I took the computer over to Staples and it never lost connectivity for the few hours they had it. They felt that it was my router. I purchased a Linksys WRT160N. It was the only one in the store that Staples could guarantee that it was compatible with Windows 7. So far everything is working perfectly. I hope this helps.Linda
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January 24th, 2010 9:57pm

Easy as pie to reproduce. 1. Start downloading things via bittorrent - specifically uTorrent 2. Start Steam, start Team Fortress 2 3. Connect to a game The connection will drop very soon, exit the game and verify the NIC connection is toast. Sytem log shows the same sort of pattern with the following events coming up: -BROWSER 8033 -DNS Client 1014 -NVNET 5008 I got a trace file and I'll send it your way soon. -A
January 27th, 2010 3:18am

I was having this problem with an Nvidia 790i Ultra SLI chipset, driver version 73.1.4.0 for the nic. During downloads, the nic would lose its connection, and you would have to disable/re-enable it to make it come back up. Kind of pointless as it would just go back down again :)What worked for me and seems to be solid is this:Control Panel; Change adapter settings; Highlight and right click the adapter with the problem and pick PropertiesFrom the <adapter> Connection Properties page choose Configure; then choose Power Management tab;Uncheck "Allow the computer to turn off this device to save power"This worked for me, I have not had to disable/re-enable the adapter since, no matter what the network load.
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January 27th, 2010 8:19pm

Been there, done that. Still drops (though not as often).
January 28th, 2010 6:34am

I have a question. Was it working ok with anther version of windows? I would try to reinstall the os from another os disk using a different dvd drive.Tech fromhttp://computerstar.ca/
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January 28th, 2010 7:23am

Another thing I found was this:Control Panel; Change adapter settings; Highlight and right click the adapter with the problem and pick PropertiesFrom the <adapter> Connection Properties page choose Configure; Advanced tab;From the Advanced tab, in the Property pane, scroll down to "Receive Side Scaling" and make sure it is set to "Disabled"I tested this on the same system I quoted above, running Windows 7 x64 Ultimate. I re-enabled "Allow the computer to turn off this device to save power" as well.This seems to work, could download at sustained 2.45 mb/s without having the network connection drop. Might be worth a try.Disabling "Receive Side Scaling" will likely not affect the average user. Instead of splitting the tcp receive data across multiple cpu cores, it defaults then to using just one core to do all the work.
January 28th, 2010 8:09am

Folks,Apologize for the slow responses from my part. Especially to those who had sent me your traces. I or someone from my team will analyze the traces for sure. I am just swamped with work recently.Gone through the thread again, and attempting to sort out the patterns of problems because unfortunately, the root causes and resolutions are most likely different for different conditions, even though the common thread is losing Internet connectivity:1. Dropping connections when upload traffic is high (running some BitTorrent clients, for example)2. No Internet connectivity, but have local connectivity (to printer, NAS, home router, etc.)3. Connection dropping after DNS client resolution failure (event 1014)4. Connectivity problems due to wireless routers (or Win7 interactions with specific wireless routers)5. Connectivity problems due to IPv6 (for those that resolution is to turn off IPv6)6. Connectivity problems (connection droppoing) without a clear cause (FTP, VPN, 64-bit vs. 32-bit, ...)Obviously, for the last one, we will need more information on the conditions (what other applications are running, what are the patterns of occurances, what are the traffic load conditions on your local networks, and/or whether you can identify/isolate the failure conditions, etc.). The list is of course not complete, we haven't got to the fun part like firewall problems, etc. But it's a start.Please take some time to test and identify your specific failure conditions, and send me (yu-shun.wang at microsoft.com) your traces if you can. Netsh trace start scenario=InternetClient tracefile="D:\temp files\networktrace.etl"(... Repro - try to connect to some web site or ping a couple of addresses ...)Netsh trace stopThanks,yushun
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January 28th, 2010 11:58am

I have a question. Was it working ok with anther version of windows? I would try to reinstall the os from another os disk using a different dvd drive.Tech fromhttp://computerstar.ca/ Yep as stated in my original post this is a Windows 7 issue not present in Vista. That goes for my issue anyway, it's clear to me that most of the posts here are not the same issue even though the symptoms are the same (losing internet connectivity) For all the proposed answers that i'm unproposing, in case people are wondering, they are all things i already tried.
January 28th, 2010 1:07pm

But more to the point, regardless of what specific set of 'alternative settings/measures' (turn this on, turn this off, reset this, adjust that) may have cleared the problem for YOU, it is still a problem in that NO ONE should have to 'hold their mouth just so' to have this basic capability work properly. There's always going to be some sort of oddball thing that could cause an issue on a one-off basis, but the basic capability should be stable and robust 'out of the box' without going through ANY of these gyrations.
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January 28th, 2010 2:34pm

@skyjmpr, well said mate, exactly what most of us are thinking, mine now works unless I put it in sleep or hibernate, then it's the same messing around to get it to connect again usually resulting in a restart.
January 28th, 2010 7:28pm

Can't definitively comment on 1. above, but I too note that the 'drop' seems to manifest more frequently during times of high usage/traffic. Is it 'up' or 'down'? Don't know, but it just 'feels' like when a 'load' is put on, the connection will drop.
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January 31st, 2010 10:03pm

I knew there was a reason I like the Brits.... ;->____... dropped when I hit 'Submit' on this post. Arrrrgggghhhh!!!
February 1st, 2010 2:27pm

I too am experiencing this problem. Upgraded from Vista Enterprise on Friday, to Win 7 Ent.....and since that time, get random disconnections. Though it only appears to be when there is a lot of network activity (on Friday it was whilst applying a load of Win updates, and today it was whilst hosting a Video Conference) Im running Windows 7 Enterprise, connected via WLAN using a Belkin USB Wireless dongle. IPv6 has been disabled (by me) I also have Windows 7 Enterprise running on a Dell Laptop, this is not experiencing the problem. To confirm, this problem never occured when the Desktop OS was Vista Enterprise All OS's are 32bit Event ID 4227 details :- Log Name: System Source: Tcpip Date: 01/02/2010 17:02:39 Event ID: 4227 Task Category: None Level: Warning Keywords: Classic User: N/A Computer: * Description: TCP/IP failed to establish an outgoing connection because the selected local endpoint was recently used to connect to the same remote endpoint. This error typically occurs when outgoing connections are opened and closed at a high rate, causing all available local ports to be used and forcing TCP/IP to reuse a local port for an outgoing connection. To minimize the risk of data corruption, the TCP/IP standard requires a minimum time period to elapse between successive connections from a given local endpoint to a given remote endpoint. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Tcpip" /> <EventID Qualifiers="32768">4227</EventID> <Level>3</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2010-02-01T17:02:39.030273400Z" /> <EventRecordID>4916</EventRecordID> <Channel>System</Channel> <Computer>*</Computer> <Security /> </System> <EventData> <Data> </Data> <Binary>00000000010000000000000083100080000000000000000000000000000000000000000000000000</Binary> </EventData> </Event> Followed by the Event ID 1014:- Log Name: System Source: Microsoft-Windows-DNS-Client Date: 01/02/2010 17:10:09 Event ID: 1014 Task Category: None Level: Warning Keywords: User: NETWORK SERVICE Computer: * Description: Name resolution for the name dns.msftncsi.com timed out after none of the configured DNS servers responded. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-DNS-Client" Guid="{1C95126E-7EEA-49A9-A3FE-A378B03DDB4D}" /> <EventID>1014</EventID> <Version>0</Version> <Level>3</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x4000000000000000</Keywords> <TimeCreated SystemTime="2010-02-01T17:10:09.267578100Z" /> <EventRecordID>4926</EventRecordID> <Correlation /> <Execution ProcessID="1468" ThreadID="3836" /> <Channel>System</Channel> <Computer>*</Computer> <Security UserID="S-1-5-20" /> </System> <EventData> <Data Name="QueryName">dns.msftncsi.com</Data> <Data Name="AddressLength">16</Data> <Data Name="Address">02000035C0A801010000000000000000</Data> </EventData> </Event>
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February 1st, 2010 8:21pm

I have exactly the same problem (event 1014, dns servers not responding) and I found a slightly older thread that seems to be about the same issue. It has a solution posted too: http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/14fc08fb-f62b-4f86-b59f-d7a4d685b3fe Has anyone tried this?
February 2nd, 2010 9:25pm

Hi You may find this helpful, I have the same problems as many here with connection dropping, I have been using 2 Acers (laptops one old one new) with w7, 1 ultimate, 1 home both with atheros nic's both wified to the same router, downloading on both with no problems a month then the connections started dropping apparently random with the symptoms of many here Observed 1 one connection may drop while the other computer continues 2 the only change to default setup was power management options (unchecked allow computer to turn off device )about the time of problems occuring I think 2 may have something to do with it, I am going to change setting back on one computer to test Hope this helps
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February 7th, 2010 11:40am

Hi guys, my issue appears to have been fixed, but unfortunately i can't say it was due to a hardware or software fault - it seems to have been something on my ISP's end, i just had to phone out 3 different engineers before one would be helpful enough to track the problem down. I'm not even exactly sure what it was, they spent some time tweaking the junction in my street, but it's alot better now. Good luck to the rest of you.
February 7th, 2010 1:47pm

Hi Re MJC 2 above I changed the power management setting back on one laptop but still dropping the same, I'll keep at it though.
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February 7th, 2010 9:07pm

I am posting this for posterity. I hate when I search the Net, find a thread that applies to a problem I am having and the thread ends without a solution. I anticipate this will be my last post to this thread. I have been able to verify that the issue of dropped Internet connectivity IN MY CASE resulted from a still-unknown/undiagnosed issue with PC Tools' Spyware Doctor. Having that program installed, even when disabled (via the tray menu option to do so and a reboot), the machine will drop connectivity in 16 to 22 hours, on average. With Spyware Doctor removed, the machine is stable for days. I verified this scenario a number of times over the past couple of weeks. I raised the issue with PC Tools, but they are slow to investigate. In the last two weeks, all they've asked me for were the results of a Belarc Advisor run that, I am sure, will tell them nothing. I have ceased using PC Tools' Spyware Doctor on the machine in question. I have re-installed and will continue to use the free edition of AVG. Thanks to those who made suggestions and offered advice, and thanks to Microsoft Professional Services, who worked with me originally to identify the issue as relating to some piece of installed software. Jeff Newman
February 8th, 2010 2:14am

Good for you, but that doesn't help me out at all. Don't use PCTools Spyware Doctor. Still waiting for something out of the trace logs I sent in.
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February 8th, 2010 5:24am

I had the same problem on my Samsung R519 with Windows 7 Home Premium 32-bit pre-installed, have Atheros wifi adapter built in. Have tried a thousand of things, but the problem was fixed only after I have installed the driver which was written/designed for Windows XP 32-bit. No connection drops since then. Might work for you if you can get the driver for Windows XP 64-bit to use with Windows 7 64-bit
February 9th, 2010 2:07am

Thanks, JeffNewman, for all your detailed contributions to this thread and particularly the last one re: Spyware Doctor. According to Yu-shun above, there seem to be a variety of situations that can cause this dropped connectivity issue. But your situation, Jeff, seems closest to mine with a sudden drop occurring after some 24+ up hours. A restart is the only remedy for me. I've sent Yu-shun my traces as he recommended above, but honestly, I don't have much hope. I'll try your SD removal suggestion and report back here in several days.
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February 13th, 2010 6:47pm

you might want to give this a try Not exactly the same problem but ya never knowMy computer would stop sharing the files and the only way to get it back was to rebootthis fixed that problem We emailed about the problem I have with shares locking up I may have found the answer Apparently you need to tell Windows that you want to use the machine as a file server and that it should allocate resources accordingly. Set the following registry key to ‘1′: HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\LargeSystemCache and set the following registry key to ‘3′: HKLM\SYSTEM\CurrentControlSet\Services\LanmanServer\Parameters\Size After making these changes and restarting, I haven’t seen this issue arise again http://alan.lamielle.net/2009/09/03/windows-7-nonpaged-pool-srv-error-2017
February 13th, 2010 7:56pm

Thanks Zoomyman, After installing the XP driver my connection is way better. For now I'm not going back to the win7 drivers any time soon. It's much more steady. The only thing: it recognizes my 150Mbps router as 300Mbps. I wish ;-) The only thing my adapter still won't do without problems is stream video. The connection goes down to 0.0kbps frequently, except when I am running uTorrent. Works even when I set the limit of the torrent to 1kbps. Weird but true. It keeps the connection open for some reason, as I watch my missed shows. The drivers (old and new) don't seem to have any influence on that. A hassle though, so if someone has any good ideas about this issue.... Janine Acer Aspire 7735ZG Win7 Atheros AR5B91 adapter Sitecom WL-340 (150n)
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February 13th, 2010 11:39pm

I am also having the same issue. Running Windows 7, my internet drops out every few minutes, but running any other OS, even on the same hardware, it works fine. I am still able to connect to all LAN resources, and I can connect to internet resources via the IP address, but DNS resolution doesn't work. I waited until it dropped again and then entered the IP of google.com and I could access the webpage fine. Nevermind, that fails now too. I can still access the LAN, but no internet, whether by hostname or IP.
February 14th, 2010 12:32am

I had networking problems as well. 3 computers running Windows 7. 2 had Adobe CS3 installed which brings with is a piece of software called Bonjour. These two computers had no end of networking problems. 1 was a desktop connected to the router and the other was a laptop connecting via WiFi. Third computer didn't have CS3 and didn't have any trouble at all. In trying to find a solution (nothing seemed to work), I came across the solution shown below in a different thread and thought I would share it. I installed the upgrade for Bonjour (it's listed as Windows Vista 64 software) and all of my network problems cleared up. My thanks to "PDX Prod Mgr". Brilliant! " PDX Prod Mgr I had the same problem when I rebuilt my Windows 7 system. I had CS3 installed on my system, it installs an old version of bonjour. If you inspect your program files\bonjour directory, see if you have an EXE and DLL file dated 2006. Jump over to apple's website and search for windows bonjour. I found the newer download here: http://support.apple.com/downloads/Bonjour_for_Windows Download and install this (you don't have to uninstall the old Bonjour) and reboot. This fixed my install and I no longer have the network error you describe. If you look at that folder now, you will have the newer DLLs (and some other gunk.) "
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February 14th, 2010 8:29pm

Pleae help. I received a laptop for Christmas. It came installed with Windows 7. I've done everything I can to try and keep it from dropping my wireless internet connection. I've purchased a new router and spent hours on the phone with tech support for both my internet provider and the maker of my router. No help from either. I've read everything you have posted. I'm not experienced enough to understand what you have suggested to do to resolve the problem. Could you please put it in simplier terms? I'm really ready to get rid of this computer all together. I have 2 other computers that are Apples and have no troubles with them. I can get on the internet with it connected directly. Any help would be greatly apprecieated.
February 18th, 2010 7:56am

Following one week w/out reboot after removing Spyware Doctor and moving to AVG, I've experienced NO connectivity loss. Thanks, JeffNewman, for posting this solution. To others who don't have SD, unfortunately, there's not one simple solution to this problem. However, I'm convinced it's a software conflict, not a Windows 7 bug. It's a matter of tracking down and eliminating the conflicting software. Start at your virus/spyware then move on to Bonjour. What makes this problem particularly vexing is it's intermittent nature.
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February 22nd, 2010 10:24pm

STILL waiting for something out of the trace logs I sent in. Typical M/S 'responsiveness'....
March 2nd, 2010 2:26pm

Another thing I found was this: Control Panel; Change adapter settings; Highlight and right click the adapter with the problem and pick Properties From the <adapter> Connection Properties page choose Configure; Advanced tab; From the Advanced tab, in the Property pane, scroll down to "Receive Side Scaling" and make sure it is set to "Disabled" I tested this on the same system I quoted above, running Windows 7 x64 Ultimate. I re-enabled "Allow the computer to turn off this device to save power" as well. This seems to work, could download at sustained 2.45 mb/s without having the network connection drop. Might be worth a try. Disabling "Receive Side Scaling" will likely not affect the average user. Instead of splitting the tcp receive data across multiple cpu cores, it defaults then to using just one core to do all the work. This thing worked for me so far. As I was downloading my digital download I haven't been disconnected yet, where as soon as the download was going 15-30 seconds later my internet connection would crash and disconnect. I have the NForce 780i XFX motherboard using on-board Ethernet. Appreciate the fix, I've never had this problem as far as my connection dropping since I upgraded to Windows 7 though, so there still may be a conflicting issue with the driver and the Windows 7 OS, btw I use the 64-bit OS.
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March 26th, 2010 10:59pm

Its unacceptable. The problem goes back even futher than Vista - It has been a problem since Windows XP initial release in 2001. Yes thats ten years Microsoft! Yes its now in Windows 7. eg: The Wireless LAN adaptor finds an access point but can not connect because (as shown when you run IPCONFIG) "Media Disconnected" the only work arounds I have found are: WINDOWS XP: netsh int ip reset reset.log netsh winsock reset catalog - also in the registry HKLM/Serv/Ccset/TCPIP/Parm a new parameter DisableDHCPMediaSense with a Dword value of 1 WINDOWS Vista and Windows 7 (run as administrator) netsh winsock reset catalog netsh int ipv4 reset reset.log netsh int ipv6 reset reset.log The registry patch for XP works also
April 4th, 2010 2:22am

I have this same issue with a brand new ASUS laptop running Windows 7. I telecommute several days weekly with my work laptop, HP, running XP Pro, and have zero issues with my wireless network all day long with that machine. The issue is absolutely Windows 7, and I second most of the info in this article as to the issues I have experienced, including the DNS error in the eventlog. I've just begun researching the issue and have found a possible solution that I will try this evening and report back if it works: http://support.microsoft.com/kb/928152 Some of the research I have done states this could be an issue with Windows Update also, but truthfully I haven't dug enough to determine if that is part of the problem or not. The link above seems most plausible to me because I can randomly connect for a while and then suddenly disconnect. Worth a try anyway.
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April 8th, 2010 12:43am

Thanks Zoomyman, After installing the XP driver my connection is way better. For now I'm not going back to the win7 drivers any time soon. It's much more steady. The only thing: it recognizes my 150Mbps router as 300Mbps. I wish ;-) The only thing my adapter still won't do without problems is stream video. The connection goes down to 0.0kbps frequently, except when I am running uTorrent. Works even when I set the limit of the torrent to 1kbps. Weird but true. It keeps the connection open for some reason, as I watch my missed shows. The drivers (old and new) don't seem to have any influence on that. A hassle though, so if someone has any good ideas about this issue.... Janine Acer Aspire 7735ZG Win7 Atheros AR5B91 adapter Sitecom WL-340 (150n) Update: Sitecom has recently released new firmware and that seems to be the solution to my problems. They referred to it as 'Green Ethernet support'. Afterwards I was able to update the driver to the appropriate Win7 driver and it all seems to keep working. Even streaming video is watchable now, without uTorrent running constantly. I'm happy! Janine
April 8th, 2010 1:20pm

This is kinda referring to the same problem I solved by updating my routers (Sitecom) firmware. Sounds plausible to me.
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April 8th, 2010 1:23pm

After having had the same problems with stable Internet connections ONLY on Windows 7 / 64 and no problems on the same network with XP and iphone, I tried different wireless sticks and it made matters worse ... None of the proposed solutions (new driver, no power save, flush dnscache, disable ip v6 etc) did work. Now I shut down UPNP on my router (D-Link) as I think it is unsafe anyway to let software configure your hardware without you knowing about it and guess what? It works now more stable than EVER before. Hope this helps
May 10th, 2010 2:09am

Knit one, purl two... Seems that there are so many 'solutions', still begs the question... What is fundamentally flawed here?
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May 20th, 2010 2:24am

This problem was getting so bad for me that the internet wqas becoming unusable. I was dropping my connection 2 or 3 times a day and with anything involving heavy loads (torrent etc) was dropping the connection every 15 minutes or so. Much the same as everyone else, other PCs in the house (one using XP and one using Vista) were staying connected with no indication of any problems. I decided to go back to Vista but as a last desperate attempt to get something working before I did this I changed my Netgear WN111v2 USB Wi-Fi adaptor for a Belkin Play USB Wi-Fi Adaptor. The result is remarkable! I've changed nothing else and have now been using the PC for almost 4 weeks and haven't dropped the connection once for all types of operation. The USB Wi-Fi Adaptor I'm now using is here: http://www.belkin.com/IWCatProductPage.process?Product_Id=509866 I'm using W7 64 bit and I'm now happy that it is working well.
May 28th, 2010 5:38pm

I too have spent so much time troubleshooting this issue that my number of trouble shooting applications was the reason given as to why I keep losing my connection. I have no better luck in safe mode. I hate you are all having problems, but I know now it isn't anything I have done! Thank you for the help and the reference(s)! Sherry A.
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December 29th, 2010 1:20am

I have one wrinkle to add here that may pronounce the problem a bit. Currently I have a duel boot configuration with windows vista home edition on one partition and a trial version of Windows 7 Enterprise on a second partition. I loaded Win 7 to study for a college course and obtain the 70-680 qualification. My computer is a x64 too and the symptoms with WIn 7 internet access are the same for me. That is, sporadic and unreliable, or, at times completely unusable. As soon as I boot up my Vista partition, boom... the internet comes right up no problem. That tells me its not my ISP, WAP or my system. Once I muster up the courage to update my WAP firmware (in a effort to correct a possible WIndows 7 incompatibility issue) I'll let you know if the problem is corrected. I have a LINksys WRT120N. Oh, and I have no virus protection on the win7 partition at this time.BAT
January 6th, 2011 12:34am

This probably won't help anyone, but I fixed mine. Real simple - secondary DNS was poo. Had it set for dynamic, so manually assigned two and all is well. It occurs to me that this so simple and obvious that maybe some people are like me and never thought of it? I know nothing about networking, so I don't know if the router or the OS has precedence, so I set them both to the same DNS. Maybe you only have to do it in OS? It definitely seems that just doing it in the router makes no difference. Whatever, it worked - that is, setting two DNS servers manually in both router and OS (Win7/64.) So if you're running dynamic, there's a possible solution. Oh, the reason I'm networked but know nothing is that I need to be to get online through a 3G on the desktop deal (it's that or dialup for me.)
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January 14th, 2011 8:42am

Well I did it! Updated my cisco (WAP) linksys router (WRT120N) to version 1.0.5 and bingo! Windows 7 up solid on internet connectivity. The only reason I tried it is because my Vista connection started to get shoddy. Now both up solid. I imagine the firmware version 1.0.4 was real cXXX. Sidenote-- You must register on the linksys website (avail with the literature) in order to have access to the download page. Hope this helps someone!BAT
January 21st, 2011 9:33pm

Fresh install of windows 7, i have currently (in the 7 day period) 135 1014 DNS client time outs. Internet works fine for my mac, but my windows 7 machine just keeps dropping the connection so randomly, and yet no microsoft comes to our aid? Help please! I updated my router's firmware in a hope to fix the issue but still carries on exactly the same as before. Any fix yet? also i tried this in safe mode with networking, still it dropped on me.
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January 28th, 2011 4:15am

The same issue has been running with me since the last couple of weeks. Everything was running okay for about a month when suddenly this mess of DNS Client Event 1014 cropped up. I am using an UTSTARCOM 300R2U ADSL Modem. I tried almost "everything" that was suggested by everyone - yet the issue prevails. I am also wondering why these errors appeared all of a sudden. I mean it was working fine for 1 month and more after upgrading to Win 7. Microsoft, please please help with this - it's frustratingly irritating. P.S - Now I feel I shouldn't have gone for an upgrade from XP to Win 7 :(
January 29th, 2011 10:18pm

I Hate to post this ... but... I was the one that said the firmware update in the router cleared my problem. Well guess what.,.. the WIN 7 partition of my system is now unable to access the internet .... JUST LIKE BEFORE the firmware upgrade. ... And yet, my vista partition is up fine on it. I'm sorry if my previous "answer" wasted the time of someone else.BAT
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January 29th, 2011 10:26pm

Update:- This worked for me, so you guys might want to give it a shot. Being fed up with the constant DNS Error 1014, I decided to try out my friend's modem. I installed it and everything was working fine. Later just to be sure, that it's my modem that was faulty, I decided to re-attach my modem and try again and surprisingly, I haven't had that problem since the last 4 days [TOUCH WOOD] So you guys might try this out - delete your existing connection and create a new one and also re-install your network adapter and see if that resolves the issue. It worked for me at least. All the best!
February 2nd, 2011 4:38pm

м " м м *********.*** DNS." м (ASUS WL-500gP V2) Dlink DGE-530T м (Marvell Yukon Gigabit Ethernet) . м, м , м . As regularly confronted with this problem "Resolution of names to name *********.*** expired after an absence of response from the server configured DNS. " tried podklyuchtsya on line without a router (ASUS WL-500gP V2) and set the external NIC Dlink DGE-530T instead of the built-in (Marvell Yukon Gigabit Ethernet). Playing with the settings, edit the registry, switching flags brought nothing. м . м . I apologize for my English. Translated with an online translator.
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March 6th, 2011 4:11pm

The common cause creating a drop in net but not network is having receive side scaling enabled in your network adapter settings. To rectify this right click the connection icon next to clock open network and sharing center, click change adapter settings, right click your network adapter then properties, click configure adapter, click advanced, look for receive side scaling and make sure it is disabled. This fixed the issue for me and may fix it for you.
March 25th, 2011 3:57am

Thought I'd put in my two cents worth. I purchased a new Dell machine about a month and a half ago. It came with Windows 7 64bit Home installed. I have been unable to use the internet normally from day one. My daughter has an HP laptop running XP which she connects to my modem simpy by unplugging the ethernet cable from my machine and plugging it in to her's. As many others have reported she has no issues with internet conectivity whatsoever. When I first switch on and log on to the internet I am able to stream video and download content for about 10 minutes until network utilisation starts to drop away until it hits zero percent and stops running. I have tried the suggestions found here and on other blogs (most I can't remember) including but not limited to: updating the firmware on my modem, disabling "receive side scaling", connecting to internet in safe mode also Dell sent a tech support guy out to my house and he completely switched out the mother board with a brand new one. As you might have suspected the problem continued unabated confounding me and Dell's tech (he couldn't suggest anything else). So far nothing has worked. It seems quite clear to me that the problem is Windows 7 and I concur wholeheartedly with skyjmpr that these issues should not be occuring. Microsoft need to get off their a**es and fix this thing.
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March 27th, 2011 2:47am

I have finally resorted to this forum after trying everything! The one common denominator in all posts is: WINDOWS 7 HOME PREMIUM 64 BIT! My other pc has Vista 32 bit and has no problem in this area! I bought a WD E-Book External TB Hard Drive for back up . My Gateway has 500 GB of HD, but in my production busines, I use photos, music and must have room for communication. I recently updated to SP 1 as suggested by MS. No change. My router has shown no problems as printer interactivity works well also. I am curious about the utilization of a browser other than IE9. It continually shuts down! When you're in the middle of productive work, this is the most frustrating! I wonder what the IE 64 bit would improve in efficiency, if anything? My other problem is in Windows Media Player 12. While any CD I insert is easily read by itunes, WMP12 cannot seem to read something like Little Feat's Dixie Chicken, but I open ITunes and there it is! The only problem with ITunes is those damn exclamation points that end up next to most songs unless all info is easily located on the web, whether legit or my local productions! The only solution is to delete everyone! So WMP is a better storage apparatus. If anyone has solutions to these, pleaese email RMcDinGa @ mcdsplace@hotmail or on Facebook at McDs Place. If I figure this out, I will post here, at least!RMcDinGa
June 11th, 2011 5:42pm

I had the same issue, infact I had to reset my connection every 5 mins and I finally solved the problem by upgrading the driver, I had an older driver of the network controller. After searching online I downloaded and installed the latest driver i.e. Marvell Yukon 11.43.1.3 This seems to have fixed the problem and I dont seem to have any issues yet You can download the latest driver from www.marvell.com/drivers Select your device type as network controller and select your platform (mine was windows 7 X64 64bit) After downloading and installing please restart your pc and it should work fine,
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July 21st, 2011 12:10pm

I uninstall the original driver, it did not help. Now, I upgraded your SONY VAIO "Marvell Yukon 11.43.1.3" network driver and still be damn error and the internet is gone again! The problem is just one of the WIMAX modem, USB modem works 100% and the WiMAX modem that works with both XP and Vista nicely, the internet has never gone away! But at the Win7 x64 is constantly a problem, although the computer and Windows is barely 5 weeks old! Do not be a program that this error ever to lose ?????
August 9th, 2011 1:27am

Hello Everyone, I had the same problem and searched for 2 days for an answer. I am running Intel Centrino Wireless n 1030 in Windows 7. I finally came across an updated driver for the Centrino Wireless n 1030. It was updated 5/2011 which was more current than the 12/2010 version I had on my computer. http://www.driveridentifier.com/scan/download.php?item_id=51625129&scanid=6BEF4EB662F14B20B13ACCD8D322B6A9&hardware_id=PCI%5CVEN_8086%26DEV_008A%26SUBSYS_53258086 When you log onto the site it says that !This driver is not designed for you computer!, but I downloaded and installed it anyways. IT FIXED EVERYTHING!!!!!! I hope this helps... Lindsay
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September 15th, 2011 6:10pm

Hi guys, I met exactly the same issue several days ago, luckily I fixed it today. If you are using a laptop with Win7 Ultimate 64 bit system, maybe it's worth to try like this: 1. Make sure that you wireless route is compatible with Win7. Update latest proper driver for your wireless adapter and router firmware. 2. Go to Control Panel -> Power Options, then go into a Change plan settings you are using -> Change advanced power settings -> Wireless Adapter settings -> power saving mode -> CHANGE on battery TO Maximum Performance. At last restart OS to see the result. Actually this is exactly what I did, I just keep the wireless adapter settings as default - but it works. anyway, I 'm not sure the solution can fix yours - you know it depend on vary things ... - MZ
March 3rd, 2012 11:18am

Hi, had been looking for an answer to this problem as I've had this new laptop for 2 months now and it's performance on the internet is infuriating. I have tried all sorts of settings, uninstalled, updated and re-installed my drivers but still no joy. I've tried reinstalling Java for both 32bit and 64bit versions Basically I can load web pages without any trouble but I can't watch any video content or download anything. I tried to check my connection speed but cant get a proper reading. I have a 10Mb connection and when the test starts it jumps up to around 8-9Mb for a second or two and then goes down to about 1Mb and takes an absolute age to finish. My download speed is showing 0.47Mb/s Upload speed is 1.00Mb/s and Ping is 50ms I'm using an HP DV6 on Windows 7 Premium 64 bit Intel Centrino N1030 My previous laptop was running 32bit Vista on the same network and ran perfectly
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March 3rd, 2012 3:04pm

Hello there, Well for past 2 weeks I was having the same problem as you have with Event ID 1014 keeps popping up and my internet connection going on and off while local LAN connectivity was still on. After browsing dozens of solutions and pages no one worked for me. So I tried to fix it on my own and I think I found a way to fix this problem in this particular scenario. If you are connected to you PC be it laptop or desktop through WiFi and get Event ID 1014 OR your router is N capable and your pc is only G ready then please read: Open your router admin page which should be 192.168.1.1 and enter your credentials. Then navigate to the page where you have advanced setting for your wifi or the page (browse to find) where you can change and alter these settings: Band: 2.4 (or what your country supports or dual mode) Channel: 11 (or what you country supports or dual mode, but do remember this and note down) Standard Mode / Mode: Select only G if you laptop of desktop is not N capable and avoid abg or bg or gn or abgn. And save these settings. Now go to you desktop/laptop Network and Sharing Center (Windows 7) and go to Change Adapter Settings, right click on your wifi adapter and go to Properties and on the pop up windows click on Configure, thne on next pop up windows click on Advance tab and here select same channel as you selected on you router for ex: 11 and mode/type/frequency as only G not abgn, bgn, or gn and save and exit. What you have done here is that your router and pc are now communicating on same channel and standard which is G and there is no guessing and discovering left for your PC so there will be no more connection lost or Event ID 1014. This worked in my scenerio with 99% success. Also do try Google Open DNS 8.8.8.8 and 8.8.4.4 in you router as static DNS setting for all your devices. Nothing hurts to try. Goodluck.
May 26th, 2012 3:04pm

Hi, I have been having this issue. So far I have found that disabling the ability windows 7 has to put the network card to sleep has resolved this. (knock on wood) Under device management right click on your network adapter and go to the Power Management tab, Un-tick the "Allow the computer to turn off this device to save power" Hope this helps.
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June 11th, 2012 11:59pm

I have had the Exact same problem, The Laptop had a Atheros Wireless. It got the point were it would go Wir4ele4ss for one split sec,,, It would maintain a LAN but not wireless, Replaced the WIFI chip, no more problems. The Laptop was only 3 days old before it failed. I had the same problem with a Lan on my Network, This time it wasn't the ASUS Laptop, but a HP Machime. I had to update Drivers for the NIC, Problem solved. My WHS2011 is on a NEW Machine and it still Can ot find the Router. Drops IE9 every 20 SEC or so, WHS2011 has Lots of Bugs which I already knew after buyiing the final Version. Mostly what I've found on intermit failures was the NIC. Either that or I've been lucky that's all it was. Since getting the Enterprise Version dual RJ45's from Amazon, that's what I've been using for a cure. But you can pick them up anywhere.
June 27th, 2012 2:13pm

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