Computer was working fine then went to turn it on and when the user page came up to pick a user it asks for a password we have never made a password so when you tried to put one in we get this message The system cannot log you on now because the domain DELL-B1504104CA is not available. We have tried to log on in safe mode as the administrator and get the same error meggage. I can not get into windows at all. Any ideas? I need some files off this computer for work any ideas on how to get the files off this computer?1 person needs an answerI do too

I don't know why your Dell is trying to log onto a domain, but my first suspicion would be failing hardware. You can get the data off without getting into Windows using one of the methods below. Then test the hardware, starting with the hard drive and then the RAM. How old is this computer?A. Data retrieval1. Pull the drive and put it in a USB drive enclosure or use a USB drive adapter. Attach this to a computer running a working install of XP/Vista/Windows7. Use the working Windows Explorer to copy the data to the rescue system's hard drive and then burn the data to cd or dvd or copy it to an external hard drive. I prefer not to do this if I know the drive is infected because there is a chance of infecting the host system. In these cases, I use #2 below.2. You can boot the target computer with a Bart's PE (XP only) or a Linux Live CD such as Knoppix or Ubuntu and retrieve the data that way. This has the additional advantage of telling you whether the problems you're having are hardware or software-related because if the computer behaves perfectly under Linux you know that Windows (software) is the culprit. Conversely, if the computer misbehaves under Linux you will know that there is a hardware problem. Here is general information on using Knoppix for data retrieval when you can't get into Windows:You will need a computer with two cd drives, one of which is a CD/DVD burner OR a USB thumb drive with enough capacity to hold your data OR an external USB hard drive. Download the Knoppix .iso and create your bootable CD*. If you are doing this in an older operating system (XP or Vista), you'll need third-party burning software like Nero, Roxio, or the freeImgBurn (Windows 7 can burn .isos natively). Burn as an image, not as data. Then boot with the CD you created and the Windows files will be visible in Linux. If you want to burn CD/DVDs, there will be a Linux burning program to use.*If your computer only has one optical drive and you want to use that drive to burn data or need to test the drive, you can create a bootable USB thumb drive running Linux instead of a bootable CD. This website will show you how to do that -http://www.pendrivelinux.com http://www.knoppix.net http://www.nu2.nu/pebuilder/ - Bart's PE BuilderAlso see - http://lifehacker.com/5504531/the-complete-guide-to-saving-your-windows-system-with-a-thumb-drivehttp://www.howtogeek.com/howto/17044/move-files-from-a-failing-pc-with-an-ubuntu-live-cd/https://help.ubuntu.com/community/LiveCDAnd for future disaster recovery strategies - http://www.elephantboycomputers.com/page2.html#Backing_UpB. Hardware testinghttp://www.elephantboycomputers.com/page2.html#Hardware_TshootIf you can't do the work yourself (and there is no shame in admitting this isn't your cup of tea), take the machine to a professional computer repair shop (not your local equivalent of BigComputerStore/GeekSquad).MS-MVP - Elephant Boy Computers - Don't Panic!