Documents stuck in print queue
Hi
I've read various answers regarding this problem, and have stopped and re-started the 'print spool' in admin services, and also unchecked 'enable bidirectional support', but am still having this problem.
Windows 7, HP Officejet Pro 8500A909a.
I can print a test page from the printer, but no documents. My husband can use the printer without any problem at all.
Thanks : )
November 3rd, 2010 7:46am
Is it a network connected printer?
Do you and your husband have diffrent operative systems?
What drivers are you using?
Did you try to reinstall "your" printer?
/GWith best regards Gorgis
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November 4th, 2010 3:59am
Hi Gorgis
Thank you for replying. My husband and I both run windows 7, and use the printer via a wireless network. It used to work on my laptop, then just stopped with this printing error. I completely removed the printer, and only a couple of days
ago downloaded the latest driver for the printer from HP - and reinstalled the printer.
If I troubleshoot, windows removes the document from the queue saying it is now fixed - then the same thing happens again. Am fed up with it! lol.
November 4th, 2010 11:04am
Did you test to print over cable?
Do you have a 64 bit (x64) operative system or 32 bit? (x86) Please compare with your husbands. Right click the "my computer" ikon and choose properties, then check the "general" tab.
Did you ever manage to print on that printer with the same configuration/system from your computer? if yes what have changed?
With best regards Gorgis
Free Windows Admin Tool Kit Click here and download it now
November 9th, 2010 9:17am
Do you have this printer set as the default printer? Start orb>Devices and Printers. Is there a check mark next to your printer? If not, right click on it and left click on set as default printer.
Jerry
November 9th, 2010 1:08pm