Display lockups and 0x9f bugcheck

On a new computer build with an Asus P8Q77-M motherboard and a Gigabyte Radeon HD 7790 graphics card I occasionally have been getting display lockups. Ie, the computer responds on file shares, but display is just black. Same thing when trying to access with Remote Desktop, just black or frozen. I've been forced to power cycle the machine to get access to it again. I haven't found anything interesting in Event Viewer around the time of the lockup.

When "alive" I've also seen display artefacts when going through Remote Desktop, f ex when running Chrome, pages are sometimes all blank after finished loading but if I resize the window a little everything is repainted correctly.

How can I find the cause of these errors?

Also, just now, I received my first spontaneous reboot with the following message:

The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000009f (0x0000000000000003, 0xffffe0000ad98aa0, 0xfffff8028a666840, 0xffffe00000ca7c60). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 012314-27828-01.

The dump file was not in the mentioned directory, but in c:\windows\minidump\012314-27828-01.dmp. It's available here: http://sdrv.ms/1cZQi3H

I hope this may be related to the display problems?

Thanks
Mike

January 23rd, 2014 1:49pm

0: kd> lmvm dxgkrnl
start             end                 module name
fffff800`01cae000 fffff800`01e28000   dxgkrnl    (private pdb symbols)  
    Loaded symbol image file: dxgkrnl.sys
    Mapped memory image file: e:\symbols\dxgkrnl.sys\5277B2D617a000\dxgkrnl.sys
    Image path: \SystemRoot\System32\drivers\dxgkrnl.sys
    Image name: dxgkrnl.sys
    Timestamp:        Mon Nov 04 22:44:38 2013 (5277B2D6)
    CheckSum:         00184A1C
    ImageSize:        0017A000
    File version:     6.3.9600.16455
    Product version:  6.3.9600.16455
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        3.7 Driver
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft Windows Operating System
    InternalName:     dxgkrnl.sys
    OriginalFilename: dxgkrnl.sys
    ProductVersion:   6.3.9600.16455
    FileVersion:      6.3.9600.16455 (winblue_gdr.131103-1206)
    FileDescription:  DirectX Graphics Kernel
    LegalCopyright:    Microsoft Corporation. All rights reserved.

Hi Mike,

I suggest you update the latest version for graphics drivers to test it.

Meanwhile,please use Direxctx Diagnostic tool to check the result

http://windows.microsoft.com/en-in/windows-vista/run-directx-diagnostic-tool

It also apply to Windows 8.

Hope this helps.

Regards,

Free Windows Admin Tool Kit Click here and download it now
January 25th, 2014 8:42pm

Thanks Kelvin, unfortunately I'm already on the latest Radeon graphics driver.

Does the dump file say anything about the cause of the problem?

February 3rd, 2014 3:28pm

Looks as you need to disable power saving features for your graphics card, or your psu is not providing enough power. unfortunately I do not use ati so I am not able to completely follow the driver to see if I can read the request of the dxkrnl. Or something is blocking the driver, security, firewall, the driver timeout caused a power failure

Update video drivers, mb bios, video card bios

ATIKMPAG.SYS

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-error-for-atikmpagsys-attempt-to-reset/3b0abfe0-3ac7-44d5-82c6-7954a2e5e479?msgId=db47057a-3124-4705-83d6-238f8a514eb5




the actually call to shut down was ntoskrnl.exe




  • Edited by colakid 8 hours 57 minutes ago
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February 3rd, 2014 9:20pm

Looks as you need to disable power saving features for your graphics card, or your psu is not providing enough power. unfortunately I do not use ati so I am not able to completely follow the driver to see if I can read the request of the dxkrnl. Or something is blocking the driver, security, firewall, the driver timeout caused a power failure

Update video drivers, mb bios, video card bios

ATIKMPAG.SYS

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-error-for-atikmpagsys-attempt-to-reset/3b0abfe0-3ac7-44d5-82c6-7954a2e5e479?msgId=db47057a-3124-4705-83d6-238f8a514eb5




the actually call to shut down was ntoskrnl.exe




February 4th, 2014 5:17am

Looks as you need to disable power saving features for your graphics card, or your psu is not providing enough power. unfortunately I do not use ati so I am not able to completely follow the driver to see if I can read the request of the dxkrnl. Or something is blocking the driver, security, firewall, the driver timeout caused a power failure

Update video drivers, mb bios, video card bios

ATIKMPAG.SYS

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/blue-screen-error-for-atikmpagsys-attempt-to-reset/3b0abfe0-3ac7-44d5-82c6-7954a2e5e479?msgId=db47057a-3124-4705-83d6-238f8a514eb5




the actually call to shut down was ntoskrnl.exe




Free Windows Admin Tool Kit Click here and download it now
February 4th, 2014 5:17am

Hi,

Is there any update on your issue?

Any further question, do not hesitate to come back to me. 

If the issue persists,,try the following driver for graphics card to test it.

Re

February 7th, 2014 4:17am

So, there was finally a driver update for Radeon graphics cards (I'd been running on the latest 13.12 all along).

I installed the Catalyst 14.1 Beta a week ago and haven't seen any of the problems so far, so it seems this was a driver problem as suggested by you experts in this thread!
(just now there was an update to Catalyst 14.2 Beta but I haven't updated to this yet)

Thanks
Mike

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February 27th, 2014 4:58am

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