Disappearing Internet
Hi ! You are my last hope Vista Home Premium 32 bit, internet connection ADSL through Thomson Speed TouchUSB Device... I connect to the internet and everything works fine about ex. 15, 30, 45 minutes (the time is different), after xx minutes IE stop openingpages. Connection is still but internet not working. Disconnect and connect again won't resolve problem, unpluging USB device and pluging in again won't either. I must restart the computer and internet working perfectly next ex. 30 minutes and again IE stop opening pages. I disable QoS and the problem sill exist. I in act of desperate disable firewall and uninstall AntiVirus but was not helpful so much ... Under XP on the same machine everything works perfectly. Any ideas ? P.S. Sorry for my English...
January 28th, 2008 1:17am

Hi OleYek, Thank you for the post. First, I suggest upgrading the Network adapter driver and ADSL modem firmware to the latest version. Ive included the THOMSON support website for your reference: http://www.thomson-broadband.co.uk/codepages/content3.asp?c=7&ProductID=471 Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet. If the issue persists after that, please check the following points for further research: 1. Can you ping the default gateway when the issue occurs? 2. Please boot the computer into Safe Mode with Networking. How does it work?More Information:==========How to troubleshoot compatibility problems that affect Internet Explorer 7 in Windows Vistahttp://support.microsoft.com/kb/936214 Hope it helps. Sincerely, Joson Zhou Microsoft Online Community Support
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January 30th, 2008 12:57pm

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