CASE NO.SRX1059947410IDBUG ID:331515 HP Pavilion dv2500tqVista Ultimate SP1 64bit OSPlease advise:I am running into an error when trying to save bitlocker recovery password on digital locker.I am using bitlocker with a usb flash drive to save the encryption key because my notebook does not have a TPM. Theoption found in:start/controlpanel/security/secure online key backup/save your bitlocker recovery passwordI attempt to save password, enter my live account info, and receive an error stating that digital locker is not available.We have done troubleshooting with vista general support, but they are unable to offer further assistance because it isabove their knowledge.They suggest pro tech assistance, but the pro service charges $259 to troubleshoot.... please advise on reporting bug.________________________________________________________________________________________ Type Bug ID 331515 Status Active Access Restriction Public Opened By Freddy Blocking Issue No Opened 3/5/2008 Submission Language English Description I am running Bitlocker with a USB flash drive, no TPM. Imperative to have recovery key available in Digital Locker. Unable to store Bitlocker Recovery Password to Digital Locker through Windows Vista option described below. How often does this happen? always happens Have you seen this problem before in this product? I don't know if this issue existed previously. Reproduction Steps Start/Control Panel/Security/Secure Online Key Backup/Save your Bitlocker Recovery PasswordEnter Live/.NET account info>submit> error: Digital Locker is not AvailableTroubleshooting: SRX1059947410ID Expected Results receive error: Digital Locker is not Available. Language ID 9 What product are you filling this report on? Longhorn This install is a clean install (not an upgrade or update) Area Security Sub-area Bitlocker Build 6001.18000 Platform Microsoft(R) Windows(R) Vista Ultimate Processor Architecture Intel64 Family 6 Model 15 Stepping 11, GenuineIntel

Hello, Since you have an case SRX1059947410ID opened and being discussed with our other support professional, I suggest we focus on the original case until there is a result. Your understanding is appreciated. At the same time, I found some related articles which may be helpful: Windows BitLocker Drive Encryption Step-by-Step Guide http://technet2.microsoft.com/WindowsVista/en/library/c61f2a12-8ae6-4957-b031-97b4d762cf311033.mspx?mfr=true You cannot start a Windows Vista-based computer by using a BitLocker key that is stored on a USB device http://support.microsoft.com/kb/923123/en-us How to use the BitLocker Repair Tool to help recover data from an encrypted volume in Windows Vista http://support.microsoft.com/kb/928201/en-us How to use the BitLocker Recovery Password Viewer for Active Directory Users and Computers tool to view recovery passwords for Windows Vista http://support.microsoft.com/kb/928202/en-us Thanks and Regards.

I suffered a computer crash approximately three weeks ago and have purchased Microsoft Office Home & School 2007 from Microsoft Digital Locker at $149.00 (I ALSO PURCHASED SITE SPINNER ($49.00) TRANSACTION #4502964009), MS Office Transaction #4503020309, Reference #3747524414, Unlock Key # P293P-8T6Y6-H7HGV-3G9RB-FXPPD. My sign-in/Log-in was under myWindows Live IDstephen-53@thecobbcommunity.org I can't findor remember my log-in password, but I will search for it. I had also signed up earlierundermyMS Hotmail ID stephen-53@hotmail.com This is the e-mail address that I can remember my password for certain, so please respond to the hotmail address. Thanks, Stephen A. Cobb CEO/CFO, The Cobb Community

Hello Stephen, As the new report issue you mentioned is different from the one discussed in this current thread (which is a BitLocker Drive Encryption issue), we'd recommend that you start up a new thread for it. We generally focus on one topic in one thread because in this way it will be better for other community members to participate in the discussion, and to search/find specific answers more efficiently in the future. For sales and purchasing issue, the following website may be helpful: Microsoft Help and Support Home | http://support.microsoft.com/common/international.aspx Thanks and Regards.

I have the same issue- "Digital Locker not available" when I try to save my bitlocker password using "Secure Online Key Backup" with Vista ultimate. Was there ever a solution to your issue that you can share?

I also get "Digital Locker not available" through the Secure Online Key Backup for both BitLocker & EFS.I had to manually go to the digital locker and enter in my keys....is there a solution yet? I may have a particular case based on my specs below: Vista Ultimate OEM 32-bit Complete Windows updates to date including sp1 BitLocker without TPM (using flash card) Windows Live ID: created through a Windows Live Custom Domains HP Pavilion tx1000 series tablet

I am running Vista Ultimate x64, and I am having the same issue when trying to save my bitlocker recovery password- cannot connect. "Digital Locker Is Not Available" Obviously this is an issue with Microsoft as it is not isolated. If keys cannot be backed up to the digital locker then essentially it is a useless feature. They need to address this problem and resolve it. I suspect it may be an issue with SP1- possible the secure online key backup feature of Ultimate has been rendered nonfunctional, or as the error states, is no longer able to connect to the digital locker; Hence the "Digital Locker is Not Available" error.

Yup, I'm running Vista Ultimate x64 (wSP1), and I'm also getting the same "Digital Locker is not available" message when trying to upload my bitlocker keys. It is not an issue with the log-in, as putting in the wrong password won't even get you to that screen, so it is obviously able to verify the Live ID account.

No solution for problem. MSFT wanted to charge me $200+ just to troubleshoot a problem with their software because it required higher up tech suport. I now know it's not just me experiencing this problem. I can not understand how MSFT sells this "Ultimate" version of their OS while some of the features are not functioning and then they want to charge you to take a look at their faulty software. I guess that is a deterrant they use so that users not bother them with these kind of issues. Any suggestions? Anyone have a solution? MSFT are you listening!!! get your act together....

Robbin, Did this ever get resolved? It's now July 2008 and running Vista x86 SP1, I get the same issue. This needs to be escalated.

Still no resolution...

I too have never ever managed to get this tool to work (under Vista x64). Is anyone actually able to confrim that they have ever seen it work? Some concrete advice on debugging it would be helpful.

I have never gotten it to work under Vista X64. It did work on my old 32bit Vista Ultimate Laptop.

My story is exactly the same. Under Vista Ultimate x64, both RTM and SP1, trying to save my bitlocker recoverymagic runes to the digital lockerhas simply never ever worked, same story "unavailable" message with no detail.Perhaps Microsoft has never tested this under the x64 build and it's simply a case of code-not-yet-written error.I wonder if it could be to do with network connectivity? Perhaps its an issue with routers - firewalling, state of NAT, availability of other IP facilities. I can retest it on a non-NAT globally visible IP address and turn off all firewalling at the LAN boundary to see if that makes a difference.Does it use HTTP over TCP over IPv4? I've never taken a look, maybe I should.Someone from that product group should say hello. I can run it with some of Mark Russinovich's tools watching it...Cecil Ward