Diagnostic Policy Service start, stops
Diagnostic Policy service won't stay up. It starts then says it stops immediately. Without this running , can't "Diagnose Network Connection Problems". It use to be working. How to get it to stay up?
May 27th, 2007 1:27pm
I am experiencing a similar problem... everything internet based or at least, linked to networking locks up. mail network diagnostics etc...then about 15 minutes later everything is fine and the policy service has started. If I try to start it manually it errors???without a complete re-install I do not know what to do???anyone got any ideas?
May 28th, 2007 5:58pm
Anyone who is able to diagnose "Local Area Connection Status" please post with the setting for "Log on as" value for Diagnostic Policy Service service. It won't start on my system.
June 16th, 2007 11:19pm
Need help getting the Diagnostic Policy Service service [sic] running again in Vista 32-bit. It starts, then shuts down, with some silliness about not being used by other services. I can't afford to do a complete reinstallation; too much software installed now.
December 18th, 2007 8:41pm
Still in need of assistance with DPS. Regarding termination of DPS at boot time, error log shows: Error Number: 7023 "The Diagnostic System Host service terminated with the following error: The requested control is not valid for this service." This error gets logged twice, once for"The Diagnostic System Host service entered the stopped state." and for "The Diagnostic Service Host service entered the stopped state."
January 9th, 2008 7:28pm
SP1 no help here. Any suggestions welcome.
March 21st, 2008 2:44pm
My Diagnostic Policy Service is set to log in as Local Service. If yours is not, click the 'Browse' button & then type 'NTAUTHORITY\LocalService'. Leave the password blank. Keith
March 25th, 2008 12:26pm
So far, I have already tried all the Logons; Local Service is the only one that is not rejected. However, I then get the message: Caption : Services Text: The Diagnostic Policy Service service[sic] on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs.
March 25th, 2008 4:48pm
I AM HAVING THE SAME PROBLEM WITH MY DIAGNOSTIC SERVICE HOST. I JUST DID A SYSTEM RECOVERY, AND IT WON'T START AT ALL. PLEASE HELP!!!
April 20th, 2008 7:45pm
I have a solution that worked for me! Hopefully it will work for you! First, try a System Restore...don't worry, it won't touch your personal files..just the system settings. Go to Start, Control Panel.Type System Restore into the search box and chose the second option under System. It should be: Restore System Files and Settings from a Restore Point. Choose it and then pick a restore from before the problem started. If that doesn't work...like if a message comes up saying System Restore didn't complete properly, you need to try it again with a different approach. You may want to write these instructions down: 1. Restart your computer.2. When it starts up again press F8 repeatedly before it hits the loading screen.3. Select the first option.4. Log in as your usual user (I am unsure what the Admin pass is)5. Select System Restore and select a date before the problem started.~If you cannot see the system restore, move the main box out of the way.~6. Let is restore and hopefully the problem should be fixed. It feels good to be telling people how to fix it! It took me 5 days to work out the solution...and now, hopefully this solution will work for everyone! Oh....this is how I feel right now.....
April 27th, 2008 12:24am
Anyone have a solution that doesn't involve a system restore?
May 17th, 2008 12:50am
I am also having similar problem with Vista... Cannot connect to the Internet due to Diagnosticv Policy Service failing to startI applied SP1, still no use. tried Update for Windows Vista (KB938194) did not work as it says not applicable... Does any one know how to replace the required .dll file with the correct one? I do not wish to re-install, it could happen again.
June 6th, 2008 4:55pm
johnsraj- DPS is not "required" to connect to Internet. Under Computer. Manage.Services you can set the status to "Disabled". If you still cannot connect, something else is not right. Why do you need to replace a .dll file? What is "it" that could happen again, that is not now happening ?? P.S. If you have a similar problem, but not the problem of this thread, you should probably start a new thread.
June 6th, 2008 7:35pm
Thanks Fanfarenj I click on start ->settings->network connections->wireless network connection (which shows enabled) and I can see sent and received have some bytes meaning the wireless is okay (other laptops on the wireless are okay) I click on Diagnose button and it comes out with Network Diagnostics cannot run because the Diagnostic Service is not running - and shows the message - "Click to open Service Control Manager - You will need to manually start the Diagnostic Policy Service. Once this service is started, you can run Network Diagnostics". Then I have tried everything possible to start this service. Selected NT Authority\LocalService with blank password and it comes out with the error "windows could not start the Diagnostic Policy Service on local Computer Error 5: Access is denied" This service has something to do, I dont know what -The last thing that was installed - which I have now uninstalled and tried was "Office Web Components" which was downloaded from Microsoft site.I downloaded Vista SP1 and applied - no use. That is the only restore point I can see.Any help to start this service to enable diagnostics would be appreciated. Thanks. js
June 7th, 2008 7:05am
I've noticed on my machines having this problem, the reg key permissions are not correct. Changing them is no help tho. For the "Diagnostic Policy Service" service, the issue may occur when the account Trustedinstaller is missing the permissions for the key below:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\DPS\Parameterspermission needed: Full Control, Read http://support.microsoft.com/kb/943996
June 9th, 2008 9:28am
johnsraj, I have exactly the same problem as yours, DPS cannot run because the DPS is not running .......excepta window pop-up screen saying Found New Hardware,Windows need to install driver softwarefor your unknown device ...then it will lead me to clicking the Diagnose button ... I have tried many ways including system restore and it does not work. If you found a solution later pls do share with me. Cheers KM
June 22nd, 2008 12:23pm
It works when i do a system restore (F8). Thanks....
September 26th, 2008 11:46am
I found that changing thesystem configuration setup from "Selective startup"to "Normal startup" activated all the services that were disabled. I used to remove startup items in system configuration setup in XP without changing any settingsexcept allowing a faster startup. I try it in vista and it disabled my audio, wireless, diagnostics, IP, network and even system restore. Try typing msconfig in the "run" program on the start menuand select "Normal startup". Why does Vista want to protect me from myself?
September 21st, 2009 9:38pm
Need help getting the Diagnostic Policy Service service [sic] running again in Vista 32-bit. It starts, then shuts down, with some silliness about not being used by other services. I can't afford to do a complete reinstallation; too much software installed now. Other posters have moved this thread away from my original symptom.I did finally break down and do an SP1repair install. It required many hours of effort. But the Diagnostic Policy Service came back up and I thought this problems was solved.After many months of proper operation,some wackyWindows Update came in and the problem came back!I don't care any more; I'm moving on to Windows 7 (which has its own set of problems, unfortunately).
September 23rd, 2009 7:59pm
I realized I was getting this message as my ANTI-virus (AVG) was running a scan in the background. I stopped the scan and was able to surf with no troubles.
October 16th, 2009 11:12am
Diagnostic Policy service won't stay up. It starts then says it stops immediately. Without this running , can't "Diagnose Network Connection Problems". It use to be working. How to get it to stay up? Hey Fanfarenj, I got a solution!!!I aswell, went though tons of forums, "solutions", etc...My internet stopped working and as i want to troublehoot, it says that the "Diagnostics Policy Service" arent running...After struggling allot, i got to a point where i ended up in "Manage -> Services" trying to start the service manually, but nothing would work, i even tried to go into administrator mode, and everything and also tried to start the service by making the "Log on as" to local, user to local services.. nothing would work..I think this sounds simple but it worked.. I even tried system restore and lost allot of programs but this bs still didnt work..If you go though all the forums there is to find, ive tried all their solutions.. nothing worked or even came close to work..I installed MS virtual PC, and windows xp.. the internet worked fine like that, as i just couldnt get my windows 7's network sh*t to work.SOLUTION:1. Go to device manager2. Uninstall all the networ devices you have there, maybe "VMware's network cards", "Hamachi", and ofcourse your nework card. Uninstall them all, dont worry, you can just redo the other bs's you have.3. Scan for hardware changes, your device will then automatically be installed over again.4. Wholla, the MS BS works.. :)I hope this helped allot of strugglers as Microsoft themselves didnt even have a solution for there own OS, what *******'s!!!!!
February 17th, 2010 5:31am
Dooks123, You are the MASTER!! A friend came back from leave and had exactly the above Diagnostics Policy Service(DPS) problem, I tried all the solutions, disabling the DPS, doing a restore point, etc, etc, but nothing worked. Sceptically I did what you suggested: SOLUTION:1. Go to device manager.2. Uninstall all the network devices including the network card.(Don't delete the driver) 3. Restarted the computer and it automatically found and installed the network card and the driver for it.4. Wholla, the internet and associated groceries worked normally again... :) Again, you are the MASTER, thank you, it was easy and painless and even with all the other BS suggestions, it took me less than an hour instead of days to rectify the problem!!
February 27th, 2010 9:08am
The System Restore works fine and is quick but only if done in Safe Mode (restart, hit F8). If you don't logon in Safe Mode the System Restore fails every time...at least for me. But once I did it in Safe Mode it worked great. Found the Dooks123 solution later so can't comment on it. If you don't want to perform a System Restore, give it a try first.
March 2nd, 2010 10:41pm
Less than an hour?, That's strange I've done it in less than a minute...
July 4th, 2010 5:03am
Had this proplem on a friends laptop, this is what worked for me. opened control panel, then admin tools, then services, Diagnostic policy service was disabled, infact most items where disabled which was odd. anyway did some checking and the solution was to run msconfig from the search box, then make sure the computer was starting in normal mode, then restart. might not be the solution for most people but it worked for me. if your only having trouble with Diagnostic policy service then goto above, select it, right click, choose properties, u can start it again here.
July 26th, 2010 8:52am
THANK YOU KINGRYAN!!! THIS WORKED...MY HUSBAND HAD CALLED FOR TECHNICAL SUPPORT AND HAD SCHEDULED A TECH TO COME TO OUR HOME AT THE COST OF $129!! I HAD HIM FOLLOW YOUR SUGGESTIONS AND THE SYSTEM WAS REPAIRED AND WE'RE BACK ONLINE! HE ALSOHAD SPENT 4 HOURS TALKING WITH A TECH!!
July 27th, 2010 12:04am
http://www.lolcatz.net/1579/i-love-this-thread-so-much/ That solution fixed the problem after I thought it was a Windows problem.
August 14th, 2010 3:05am
http://www.lolcatz.net/1579/i-love-this-thread-so-much/ Thanks for the solution!
August 24th, 2010 4:06am
THANK YOU KINGRYAN!!! THIS WORKED...MY HUSBAND HAD CALLED FOR TECHNICAL SUPPORT AND HAD SCHEDULED A TECH TO COME TO OUR HOME AT THE COST OF $129!! I HAD HIM FOLLOW YOUR SUGGESTIONS AND THE SYSTEM WAS REPAIRED AND WE'RE BACK ONLINE! HE ALSOHAD SPENT 4 HOURS TALKING WITH A TECH!! Bonita, unfortunately - Windows like all other operating systems is code written by fallible human (often foreign/ESL) programmers, even a "tech" that has been doing this for over 12 years has to go through trial and error to find and document a solution like this for others to even find... 1. uninstall and letting Windows find the hardware again is the MOST benign of these solutions 2. Next is the MSCONFIG that allows you to go into a "guided" boot up and not execute everything in your registry bootup and RUN entries 3. Last and most work to reconfigure software installed from is the System Restore from safe mode (F8 from boot after the machine posts) some of you may wonder why the system restore from within Windows didn't work - well the answer is that your registry is cached in your memory and in reboot to safe mode it is not...
November 13th, 2010 12:39am
Hi Dook. When i clicked device manager, there are a number of devices. do i click network adapter and uninstall everything there>? does restarting the comp really installed back all those devices? thanks! I need help. thank a lot.
November 14th, 2010 12:44am
YYYYYYYYYYYYYYYYYYYYYEEEEEEEEEEEEEEEEEEEEEEEEESSSSSSSSSSSSSSSSS!!!!!!!!!!!!!! I've been suffering with this proplem for nearly one year. I tried all sorts of things and it would solve the problem and then come back. Your instructions to uninstall the network devices DID IT! Kewel. Very kewel. Thanks!
November 26th, 2010 11:29pm
Sorry guys but mine still didnt work. I just uninstalled my devices and thn windows find that and installed them. Im still unable to connect to wirelless connection Can somone help please??
January 6th, 2011 10:04am
Run a diagnostic service! Advanced system care free edition works pretty well. Always run a good virus definition that is up to date.Ask for help from microsoft. God bless!
January 8th, 2011 4:05pm
You are not going to believe this, but here goes............ I was having exactly the same problems that have been described in all the above communications. None of the solutions worked. (Frankly some sounded too complicated to try.) I'm not even sure why, but I signed up for Windows Live, created a user ID and password. All of a sudden, all the problems went away. I'm sure someone much more computer savvy than me can explain it to me, but I'm not going to question it. It's at least worth a try.
January 8th, 2011 9:09pm
@fanfarenj: "I'm moving on to Windows 7 (which has its own set of problems, unfortunately)" yeah and this same problem is one of the many issues it has. SP1 doesn't even address these problems that have been going on since Vista. You would think that Microsoft would try just once to fix what's broken before moving on and simply changing the name and put in a few fancy pictures (that suck out all the RAM in your PC.) I've had Windows7 for a year and a half and I think its worthless. From the beginning it was all about the visual - not about performance. My issues started on day 1. First I noticed all these errors in the event log so I tried to work on fixing the easy ones. They would work for about a week then back to the same issue. I did manage to fix a few but then new ones will pop up - like today the one in this thread started happening. I just downloaded Microsoft Security Essentials and first thing that happened was the Firewasll doesn't recognize MSE....UNBELIEVABLE....it can't even configure its own product - which is what is says in the Windows help - if you install a Windows product the firewall is supposed to automatically configure it correctly. uh huh and if you believe that I've some beachfront property in Everglades for sale.... To date I have tried almost everything I've seen here in the forums and none of them have worked. I'm still having issues with CAPI2, SNMP Service won't run, firewall keeps disabling the allow exception for MSISCSI so ISNI won't function, The software will not send any info to Microsoft because that's broken too. KERNAL EVENT TRACING log is full but it will not allow a dump or even an overwrite so my start up and shut downs take too long causing other damage and the list goes on and on and on. As soon as school is over in a few weeks I'm taking my pc in and have it wiped and install my reliable XP which I never had any major issues like this. At least when I did I could figure it out because XP made sense. Windows 7 speaks another language and everything is screwed up.Of course, it's just my opinion....I could be wrong!
April 27th, 2011 6:51am
Guys!! try to configure Local Services by using Microsoft Managment Console. If you add your computers to a Policy Group, then you can choose to configure services not to be susceptible to any changes unless you disable the policy from the console. This would help to save the state of your services but it might be annoying when a new sevice is trying to start on the computer. because you would need to include this service within the Poicy Group configurations.
May 16th, 2011 6:24am
King Ryan> Your a genius!!! I have been offline for three days and tried everything to correct problem. I cannot explain how this problem occurred in the first place. If it happens again, i know exactly what to do. I was at my wits end and almost ready to use the recovery discs. Thank you Your the BEST!!! F-E-E-E-L-I-N-G good mon!!!
June 12th, 2011 11:39pm
thanks uwsekine!... i tried your tip and it worked!... i so appreciate your help.... you made my day!
June 15th, 2011 1:16am
restore to the previous starting point working great on my user
June 29th, 2011 4:08am
I have a solution that worked for me! Hopefully it will work for you! First, try a System Restore...don't worry, it won't touch your personal files..just the system settings. Go to Start, Control Panel. Type System Restore into the search box and chose the second option under System. It should be: Restore System Files and Settings from a Restore Point. Choose it and then pick a restore from before the problem started. If that doesn't work...like if a message comes up saying System Restore didn't complete properly, you need to try it again with a different approach. You may want to write these instructions down: 1. Restart your computer. 2. When it starts up again press F8 repeatedly before it hits the loading screen. 3. Select the first option. 4. Log in as your usual user (I am unsure what the Admin pass is) 5. Select System Restore and select a date before the problem started. ~If you cannot see the system restore, move the main box out of the way.~ 6. Let is restore and hopefully the problem should be fixed. It feels good to be telling people how to fix it! It took me 5 days to work out the solution...and now, hopefully this solution will work for everyone! Oh....this is how I feel right now..... Thanks KingRyan, your steps work for my laptop “Diagnostic Policy Service” problem. :)
August 3rd, 2011 8:37am
I did a system restore (the computer selected a year and a half ago!) Anyway, that did NOT solve the problem.
January 30th, 2012 6:59pm