Dell PC - Genuine Validation Issues
Our company has a PC purchased from Dell running Windows 7 Professional. It has been working just fine since it was purchased several months ago. Today Microsoft Security Essentials reports that Windows has not passed a genuine validation.
Choosing the available options to "resolve" takes us to the validation website and everything appears to pass. Then when we attempt to reinstall Microsoft Security Essentials we are told that the copy of Windows is non-genuine. So we seem to be
stuck in a bit of a recurring loop between validation (potentially not working?) and being unable to install Security Essentials (exposed PC's on the internet isn't our favorite operating procedure).
I have copied and pasted the results of running the MGAD Tool below:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DB9F443D-5743-4FD5-9ED2-FCB4CA43930B}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.110622-1506
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Project Standard 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{DB9F443D-5743-4FD5-9ED2-FCB4CA43930B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2563742050-2389132915-3081413415</SID><SYSTEM><Manufacturer>Dell
Inc.</Manufacturer><Model>Vostro 460</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>AAF73807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific
Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09
</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Project Standard 2007</Name><Ver>12</Ver><Val>66DF76EFED11F0C</Val><Hash>iTCoDZDD/RkGmdzW5EEam4u3wic=</Hash><Pid>84888-902-2049607-63168</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7601.17514
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1612011
Installation ID: 015354480214772735268034711981511920026190589841241661
Processor Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL:
http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL:
http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 733WD
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 10/6/2011 9:17:12 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 10:5:2011 12:19
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln00VmKsmBe4g651Yj1saIy69KqEiS5z
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC DELL FX09
FACP DELL FX09
HPET DELL FX09
MCFG DELL FX09
SSDT AMICPU PROC
SLIC DELL FX09
OSFR DELL FX09
October 7th, 2011 12:09pm
Backup the user data files and run the dell recovery
Make sure you have a security solution, see my IT site for ideas
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October 7th, 2011 6:18pm
License status does show it is licensed by the OEM (Dell) properly. Try running the following from an elevated command prompt:
[-] Click start
[-] Type CMD
[-] Right-click CMD and choose Run As Administrator
[-] Then type slmgr.vbs /ato <-- this sends an activation command through your internet connection.
Once this has been completed, run a full system scan in Microsoft Security Essentials so that the update inidicator color can change from Orange to Green (indicating a Genuine install of Windows and MSE).
_JoeG
Dell - Systems Integration Consultant
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October 7th, 2011 10:11pm
Uninstall any previous version of MSE. Then try to reinstall a new version.
Otherwise try here and submit a support request:
http://www.microsoft.com/en-us/security_essentials/Support/2a706386-f3c5-4c98-89ff-d178e3551bae.aspx
Free Windows Admin Tool Kit Click here and download it now
October 8th, 2011 8:03am
"Jesse Emerson" wrote in message news:790845b4-ed01-4ddd-bdf1-e6ed3e414c06...
Our company has a PC purchased from Dell running Windows 7 Professional. It has been working just fine since it was purchased several months ago. Today Microsoft Security Essentials reports that Windows has not passed a genuine validation.
Choosing the available options to "resolve" takes us to the validation website and everything appears to pass. Then when we attempt to reinstall Microsoft Security Essentials we are told that the copy of Windows is non-genuine. So we seem to be
stuck in a bit of a recurring loop between validation (potentially not working?) and being unable to install Security Essentials (exposed PC's on the internet isn't our favorite operating procedure).
I have copied and pasted the results of running the MGAD Tool below:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-M3DJT-4J3WC-733WD
Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A=
Windows Product ID: 00371-OEM-8992671-00524
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
The last validation even recorded by the system was on 5th October it passed.
Please try manual validation at
www.microsoft.com/genuine/validate what happens?
If it fails, go to the diagnostics page at
www.microsoft.com/genuine/diag and see what that page has to say
I suspect that possibly firewall/proxy issues are involved is the machine on an internal network protected by a firewall device or just through a normal NAT router?
Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
October 8th, 2011 9:50am