Dell PC - Genuine Validation Issues
Our company has a PC purchased from Dell running Windows 7 Professional. It has been working just fine since it was purchased several months ago. Today Microsoft Security Essentials reports that Windows has not passed a genuine validation. Choosing the available options to "resolve" takes us to the validation website and everything appears to pass. Then when we attempt to reinstall Microsoft Security Essentials we are told that the copy of Windows is non-genuine. So we seem to be stuck in a bit of a recurring loop between validation (potentially not working?) and being unable to install Security Essentials (exposed PC's on the internet isn't our favorite operating procedure). I have copied and pasted the results of running the MGAD Tool below: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 ID: {DB9F443D-5743-4FD5-9ED2-FCB4CA43930B}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Professional Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.110622-1506 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 100 Genuine Microsoft Office Project Standard 2007 - 100 Genuine OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{DB9F443D-5743-4FD5-9ED2-FCB4CA43930B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-733WD</PKey><PID>00371-OEM-8992671-00524</PID><PIDType>2</PIDType><SID>S-1-5-21-2563742050-2389132915-3081413415</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Vostro 460</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A03</Version><SMBIOSVersion major="2" minor="6"/><Date>20110215000000.000000+000</Date></BIOS><HWID>AAF73807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>FX09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>66DF76EFED11F0C</Val><Hash>iTCoDZDD/RkGmdzW5EEam4u3wic=</Hash><Pid>84888-902-2049607-63168</Pid><PidType>1</PidType></Product></Products><Applications><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, Professional edition Description: Windows Operating System - Windows(R) 7, OEM_SLP channel Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1612011 Installation ID: 015354480214772735268034711981511920026190589841241661 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: 733WD License Status: Licensed Remaining Windows rearm count: 2 Trusted time: 10/6/2011 9:17:12 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 10:5:2011 12:19 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAln00VmKsmBe4g651Yj1saIy69KqEiS5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20001 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC DELL FX09 FACP DELL FX09 HPET DELL FX09 MCFG DELL FX09 SSDT AMICPU PROC SLIC DELL FX09 OSFR DELL FX09
October 7th, 2011 9:09am

Backup the user data files and run the dell recovery Make sure you have a security solution, see my IT site for ideas Windows MVP 2010-11, XP, Vista, 7. Expanding into Windows Server 2008 R2, SQL Server, SharePoint etc. My page on Video Card Problems is now my most popular landing page. My Page on SSD is now #2. See my gaming site for game reviews etc. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews
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October 7th, 2011 3:18pm

License status does show it is licensed by the OEM (Dell) properly. Try running the following from an elevated command prompt: [-] Click start [-] Type CMD [-] Right-click CMD and choose Run As Administrator [-] Then type slmgr.vbs /ato <-- this sends an activation command through your internet connection. Once this has been completed, run a full system scan in Microsoft Security Essentials so that the update inidicator color can change from Orange to Green (indicating a Genuine install of Windows and MSE). _JoeG Dell - Systems Integration Consultant Twitter: @8bits1byte Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
October 7th, 2011 7:11pm

Uninstall any previous version of MSE. Then try to reinstall a new version. Otherwise try here and submit a support request: http://www.microsoft.com/en-us/security_essentials/Support/2a706386-f3c5-4c98-89ff-d178e3551bae.aspx
Free Windows Admin Tool Kit Click here and download it now
October 8th, 2011 5:03am

"Jesse Emerson" wrote in message news:790845b4-ed01-4ddd-bdf1-e6ed3e414c06... Our company has a PC purchased from Dell running Windows 7 Professional. It has been working just fine since it was purchased several months ago. Today Microsoft Security Essentials reports that Windows has not passed a genuine validation. Choosing the available options to "resolve" takes us to the validation website and everything appears to pass. Then when we attempt to reinstall Microsoft Security Essentials we are told that the copy of Windows is non-genuine. So we seem to be stuck in a bit of a recurring loop between validation (potentially not working?) and being unable to install Security Essentials (exposed PC's on the internet isn't our favorite operating procedure). I have copied and pasted the results of running the MGAD Tool below: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 50 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-M3DJT-4J3WC-733WD Windows Product Key Hash: xo+ajVSpae7/4VoZjS7m6JL0f3A= Windows Product ID: 00371-OEM-8992671-00524 Windows Product ID Type: 2 Windows License Type: OEM SLP Windows OS version: 6.1.7601.2.00010100.1.0.048 The last validation even recorded by the system was on 5th October it passed. Please try manual validation at www.microsoft.com/genuine/validate what happens? If it fails, go to the diagnostics page at www.microsoft.com/genuine/diag and see what that page has to say I suspect that possibly firewall/proxy issues are involved is the machine on an internal network protected by a firewall device or just through a normal NAT router? Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
October 8th, 2011 6:50am

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