Using my Delete key within Windows Explorer causes an error and closes Windows Explorer, including all windows. It's very frustrating to have to drag everything to the Recycle Bin. This does not seem to be happening with the right click menu. I have run anti-Malware programs, done registry scans, cleaned up and degraged everything I can think of, with no results. Running XP SP3.1 person needs an answerI do too

Using my Delete key within Windows Explorer causes an error and closes Windows Explorer, including all windows. It's very frustrating to have to drag everything to the Recycle Bin. This does not seem to be happening with the right click menu. I have run anti-Malware programs, done registry scans, cleaned up and degraged everything I can think of, with no results. Running XP SP3. I would really appreciate if you please let me know the exact error message that you are getting? Please reply. K M JHA Technical Support Executive (INDIA)

Often, instabilities in Windows Explorer are attributable to faulty shell extensions and addons. Consider using Sysinternals Autoruns or ShellExView. Disable non-Microsoft shell extensions and add-ons, and check the behavior. If it is gone, re-enable the disabled extensions/add-ons, one at a time, and see if you can identify which may be responsible. Try a clean boot, or boot into safe mode. Does the behavior persist? If you continue to experience the behavior, since you're using XP, check the Dr. Watson dump folder for a crash dump with a timestamp that matches an Explorer.exe crash. Start->run-drwtsn32.exe and check the "Crash Dump" setting. If the timestamp of user.dmp matches, ZIP user.dmp, upload it to your SkyDrive, and provide a link.

Have a look in Event Viewer just after one such error - what do the System and Application logs have to say for that time? -- Noel Paton CrashFixPC Nil Carborundum Illegitemi www.crashfixpc.co.uk