I have a user that is using Win 7 Pro 32-bit. The user has a roaming profile, which has been working just fine. I replaced the local (connected via USB) printer last Friday with a new HP CM2320nf. Now, the user loses the default printer after every log off. When the user logs back in, all printers are listed under Devices & Printers, but none of them are selected as the default printer. If the user sets one of the printers as default and then logs off, the default printer setting is lost. Next time the user logs on, all printers will be listed under Devices & Printers, but none of them will be selected as the default printer. This is not an issue for local profiles, as the default printer settings are retained after logoff. I have deleted the profile off the computer, under the System Settings -> Advanced -> User Profiles. This did not help. I have also uninstalled/reinstalled the printer software, but I did that prior to discovering that the issue was with the roaming profile. Any assistance is appreciated.

Hi, Please check the following registry path: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Check the following registry entries: Device: REG_SZ :<printer description string> It would resemble one of the following: \\SERVER\HPLASER,winspool,Ne00: or DESKJET,winspool,LPT1: The Ne00 is a network port and LPT1 a local port. UserSelectedDefault: REG_DWORD:1 If the entries above do not exist, please edit it correctly. If this issue persists, I suspect the NTUser.dat file is damaged for the affected user, you could copy a good one to fix it. Alex Zhao TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Please check the following registry path: HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Check the following registry entries: Device: REG_SZ :<printer description string> It would resemble one of the following: \\SERVER\HPLASER,winspool,Ne00: or DESKJET,winspool,LPT1: The Ne00 is a network port and LPT1 a local port. UserSelectedDefault: REG_DWORD:1 If the entries above do not exist, please edit it correctly. If this issue persists, I suspect the NTUser.dat file is damaged for the affected user, you could copy a good one to fix it. Alex Zhao TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Thank you for your response. I checked the registry keys as instructed. They are present and have the correct values. Any other ideas?

Hi, Sorry for late response. Have you tried to replace the NTUser.dat? We may try the following steps to check the result: a. Log off with user “test01”; b. Rename the user profile folder from “test01” to “test01.old1”; c. Deleted the registry key related to the “test01” user SID (that can be found on HKEY_LOCAL_MACHINE \ SOFTWARE\ Microsoft\ Windows NT \ CurrentVersion \ ProfileList) to allow the profile to be recreated at next logon; d. Log on with “test01” user: the issue should be gone; e. Log off with “test01” user; f. Rename the profile folder “test01” to “test01.old2”; g. Rename the profile folder “test01.old” to “test01”; h. Rename the file “ntuser.dat” into folder “test01” as “ntuser.dat.old” (test01\ntuser.dat  test01\ntuser.dat.old) i. Copy the file “ntuser.dat” from folder “test01.old2” to “test01” (test01.old2\ntuser.dat  copy to  test01 folder) j. Log again with user “test01” that should have a working profile and all the data as before; Regards, Alex Zhao TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I followed your instructions through step D. When I logged on as "test01" user, the issue was still there. The user did not have any printers selected as the default. I did not see any point in continuing the procedures, since the issue persisted. Do you still want me to finish the procedure? Thanks for the reply!

Hi, How did you test with the new created user? Please ensure that you have log on with it and set a default printer, then check if this still persists after you log off. If the new created user still has this issue, please check the registry value above when the default printer has gone, does it have the correct value? If the registry value is also blank, we may try the method mentioned in the following article: How to Alter Behavior of Printers That Roam with Roaming Profiles Alex Zhao TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, How did you test with the new created user? Please ensure that you have log on with it and set a default printer, then check if this still persists after you log off. If the new created user still has this issue, please check the registry value above when the default printer has gone, does it have the correct value? If the registry value is also blank, we may try the method mentioned in the following article: How to Alter Behavior of Printers That Roam with Roaming Profiles Alex Zhao TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hello, I have exactly the same problem with somes users in my company. the default printer change after each reboot. In regedit, I have checked the differents parts and see that the UserSelectedDefault key is at 0. But if I change the key to 1, after each reboot it is again at 0. Have you any idea about that? thanks, TempususTempusus

Alex, I feel like an idiot. I never checked the HKCU\Software\Microsoft\Windows\CurrentVersion\Run key. Turns out, there was a script that ran for the affected user that set the default printer to the printer that was removed. I failed to check there prior to starting this thread. Thanks for your help and I apologize for wasting your time.

Hi, Glad to hear that you have found the cause. At this time, I would mark the replies above as ‘Answered’ as the previous steps should be helpful for many similar scenarios. Have a nice day! Alex TechNet Subscriber Support in forum If you have any feedback on our support, please contact tnmff@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.