DRIVER_POWER_STATE_FAILURE in ndiswan.sys
Nearly every time I try to Sleep or Hibernate my laptop it crashes. This didn't happen originally (I got the PC 18 months ago), but started happening a few months ago. I did an analysis of the dump and found it was crashing in ndiswan.sys. I have Widows update turned on: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 00000003, A device object has been blocking an Irp for too long a time Arg2: 8657cf00, Physical Device Object of the stack Arg3: 83d63ae0, Functional Device Object of the stack Arg4: 86b5ef00, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 86b5ef00 DEVICE_OBJECT: 87cb6028 DRIVER_OBJECT: 879c8f38 IMAGE_NAME: ndiswan.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79df4 MODULE_NAME: ndiswan FAULTING_MODULE: 91f2c000 ndiswan DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 83d02f35 to 83d1af2c STACK_TEXT: 83d63a94 83d02f35 0000009f 00000003 8657cf00 nt!KeBugCheckEx+0x1e 83d63b00 83d02fae 83d63ba0 00000000 83d70380 nt!PopCheckIrpWatchdog+0x1f5 83d63b38 83cb6039 83d7e6e0 00000000 0b5e4d44 nt!PopCheckForIdleness+0x73 83d63b7c 83cb5fdd 83d66d20 83d63ca8 00000001 nt!KiProcessTimerDpcTable+0x50 83d63c68 83cb5e9a 83d66d20 83d63ca8 00000000 nt!KiProcessExpiredTimerList+0x101 83d63cdc 83cb400e 002cca0e 81f86a18 83d70380 nt!KiTimerExpiration+0x25c 83d63d20 83cb3e38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb 83d63d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_ndiswan.sys BUCKET_ID: 0x9F_IMAGE_ndiswan.sys Followup: MachineOwner
June 5th, 2011 1:59am

Bug Check Code 0x9F: http://msdn.microsoft.com/en-us/library/ff559329(VS.85).aspx Do you have Kaspersky installed? http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/c4d3f594-3e7c-4073-b08b-c59fec52bb23 Start by updating NIC drivers and disable security softwares then check again. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
June 5th, 2011 2:40pm

Also try disabling Remote Desktop Connection settings. Start->Help and Support->search remote desktop connection
June 5th, 2011 2:47pm

No, I've seen the reports about Kaspersky. I use Microsoft Security Essentials. The article you attached seems incorrect - I see Parameter 1 equals 0x3 but I can't view TRIAGE_9F_POWER: 0: kd> dt nt!TRIAGE_9F_POWER 83d63ae0 Symbol nt!TRIAGE_9F_POWER not found. I tried updating the driver for my ethernet (Intel(R) 82567LM Gigabit Network Connection) but it's already up to date. What else can I check? Thanks.
Free Windows Admin Tool Kit Click here and download it now
June 5th, 2011 3:03pm

You have this driver installed? http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3003&DwnldID=18713&ProductFamily=Ethernet+Components&ProductLine=Ethernet+Controllers&ProductProduct=Intel%c2%ae+82567+Gigabit+Ethernet+Controller&lang=eng
June 5th, 2011 3:52pm

I upgraded using that link, and also the WiFi driver (also Intel). The crash still occurred but this time the analysis gave me: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 00000003, A device object has been blocking an Irp for too long a time Arg2: 8676f270, Physical Device Object of the stack Arg3: 83d6cae0, Functional Device Object of the stack Arg4: 8693df00, The blocked IRP Debugging Details: ------------------ *** ERROR: Module load completed but symbols could not be loaded for dne2000.sys DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 8693df00 DEVICE_OBJECT: 87e78028 DRIVER_OBJECT: 87af8cf8 IMAGE_NAME: dne2000.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4918d8e9 MODULE_NAME: dne2000 FAULTING_MODULE: 915cd000 dne2000 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 83d0bf35 to 83d23f2c STACK_TEXT: 83d6ca94 83d0bf35 0000009f 00000003 8676f270 nt!KeBugCheckEx+0x1e 83d6cb00 83d0bfae 83d6cba0 00000000 83d79380 nt!PopCheckIrpWatchdog+0x1f5 83d6cb38 83cbf039 83d876e0 00000000 eaa8166d nt!PopCheckForIdleness+0x73 83d6cb7c 83cbefdd 83d6fd20 83d6cca8 00000001 nt!KiProcessTimerDpcTable+0x50 83d6cc68 83cbee9a 83d6fd20 83d6cca8 00000000 nt!KiProcessExpiredTimerList+0x101 83d6ccdc 83cbd00e 00019c63 86e17b40 83d79380 nt!KiTimerExpiration+0x25c 83d6cd20 83cbce38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb 83d6cd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_dne2000.sys BUCKET_ID: 0x9F_IMAGE_dne2000.sys Followup: MachineOwner DNE2000.sys is used by the Cisco VPN app my company uses. I found a link to upgrade it from here: http://www.citrix.com/lang/English/lp/lp_1680845.asp This seems to fix the crash!
Free Windows Admin Tool Kit Click here and download it now
June 6th, 2011 12:31am

Nice that you found the Vista driver causing the problem. Share it with others from work if they are using Windows 7.
June 6th, 2011 2:40pm

Damn, just had the same problem with putting my laptop to sleep. Different driver again: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 00000003, A device object has been blocking an Irp for too long a time Arg2: 86ea2680, Physical Device Object of the stack Arg3: 83d6dae0, Functional Device Object of the stack Arg4: 895aa4a8, The blocked IRP Debugging Details: ------------------ *** ERROR: Module load completed but symbols could not be loaded for NETwNs32.sys DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 895aa4a8 DEVICE_OBJECT: 879d2028 DRIVER_OBJECT: 86557030 IMAGE_NAME: NETwNs32.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d36bcb7 MODULE_NAME: NETwNs32 FAULTING_MODULE: 91a3b000 NETwNs32 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 83d0cf35 to 83d24f2c STACK_TEXT: 83d6da94 83d0cf35 0000009f 00000003 86ea2680 nt!KeBugCheckEx+0x1e 83d6db00 83d0cfae 83d6dba0 00000000 83d7a380 nt!PopCheckIrpWatchdog+0x1f5 83d6db38 83cc0039 83d886e0 00000000 53e70232 nt!PopCheckForIdleness+0x73 83d6db7c 83cbffdd 83d70d20 83d6dca8 00000001 nt!KiProcessTimerDpcTable+0x50 83d6dc68 83cbfe9a 83d70d20 83d6dca8 00000000 nt!KiProcessExpiredTimerList+0x101 83d6dcdc 83cbe00e 0001c501 a664c990 83d7a380 nt!KiTimerExpiration+0x25c 83d6dd20 83cbde38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb 83d6dd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_NETwNs32.sys BUCKET_ID: 0x9F_IMAGE_NETwNs32.sys Followup: MachineOwner Apparently this is the Intel Wifi driver, but I already upgraded this to the latest version (Intel WiFi Link 5300 AGN).
Free Windows Admin Tool Kit Click here and download it now
June 7th, 2011 7:46am

Perhaps the Cisco package again. Wireless version. Do you have a Cisco wireless AP at work? Intel link here: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%c2%ae+WiFi+Products&ProductProduct=Intel%c2%ae+WiFi+Link+5300+and+Intel%c2%ae+WiFi+Link+5100+products&ProdId=3062&LineId=1784&FamilyId=1783 Also, in the properties for the device, uncheck "allow the computer to power off this device" as a workaround if it continues to annoy you.
June 7th, 2011 3:01pm

Based on what you posted, NETwNs32.sys driver is the cause of your problem. It belongs to your Wifi Card driver. Do you have a VPN client installed? If yes, disable it and try again. Also, disable all security softwares and try again. If the problem persists, contact Intel Technical Support. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified IT Professional: Enterprise Administrator
Free Windows Admin Tool Kit Click here and download it now
June 7th, 2011 3:29pm

This topic is archived. No further replies will be accepted.

Other recent topics Other recent topics