I am trying to help my brother. We have a Dell Dimension 3000 running Windows XP SP1. The computer had a virus and a clean install was performed. That is why it is showing SP1 now as those were the disks. All looks to be OK until trying to connect to Internet (currently it has IE6). Message comes up that Cannot find DNS Server.I have done several things already including cleaning out winsock and winsock2 and reinstalling TCP/IP. Network Device Manager is there. I do get a ping to the IP address 169.XXX but no ping to any outside site.I have gone through Internet Options menus. I am lost as to what to try next. HELP!!!Thanks.3 people need an answerI do too

I am assuming you are connected to a router.Ip addresses 169.x.x.x are fro local netwroks only, not for internet access. It appears that you are not getting an ip address from the router. It is either: not working correctly or not set up correctly. You could try pressing and holding the reset button on the back of the router. Also make sure the correct lights arre lit on the router. Could you go to a command prompt and type ipconfig /all and paste the results back here. If I helped let me know!

It is not the router as I have several other computers in the house all working off the same router. The computer I am typing this on is working off the same router.ipconfig /all shows this:Windows IP ConfigurationHost Name: AlexDellComputerPrimary DNS Suffix: (BLANK)Node Type: UnknownIP Routing Enabled: NoWINS Proxy Enabled: NoEthernet adapter Wireless Network Connection: (BLANK)Connection-specific DNS Suffix: (BLANK)Description: U.S. Robotics Wireless MAXg USB AdapterPhysical Address: 00-14-C1-1A-FA-64DHCP Enabled: YesAuconfiguration Enabled: YesAutoconfiguration IP Address: 169.254.XXX.XXSubnet Mask: 255.XXX.0.0Default Gateway: (BLANK)Is the problem the IP Routing/WINS Proxy with the no's?Thanks.

Youre not getting an ip address from the router, maybe there is security on the router? Here is a workaround to narrow down the problem.Go to another computer that has internet access. then go to a command prompt and do ipconfig /allWrite down all the settings for the ethernet card "local area connection".Write down ip address, subnet mask, default gateway, dns1 and dns1Go back to the problem computerOpen up the properties for your wireless card, select tcp/ip and select properties.Type in the stuff you wrote down, but a different ip address--If the good computer has ip of 192.168.0.2--Type into the bad computer 192.168.0.102 If I helped let me know!

Hello, sorry. Just getting back to this issue now.I tried what you outlined and it still did not work.

HiFirst step upgrade to SP2.http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en Jack-MVP Windows Networking. WWW.EZLAN.NET

OK. And then after upgrading to SP2, the next step will be?

SP3 and other updates; after that try to connect again. If I helped let me know!

OK, just wanted to try that out because you need the correct ip address and settings to conenct to the router and the internet. If the router doesn't give them to you, you can type them in yourself.With the settings typed in on the problem computer could you go back and typeipconfig /all and paste it back here?Also, did the card say connected, under network connections (click start > connect to > show all connections)?Also on the problem computer, go to a commmad prompt and type ping 192.168.x.x Substitute x for the ip address of the router, the ip address of the router is the same as the default gateway. This will send 4 packets to the router which should reply back. It you get not reply or 4 lost than you cannot connect to the router. If I helped let me know!

It does say connected under network connections. ipconfig /all now shows the following:Host Name: AlexDellComputerPrimary DNS Suffix: (BLANK)Node Type: UnknownIP Routing Enabled: NoWINS Proxy Enabled: NoEthernet adapter Wireless Network Connection: (BLANK)Connection-specific DNS Suffix: (BLANK)Description: U.S. Robotics Wireless MAXg USB AdapterPhysical Address: 00-14-C1-1A-FA-64DHCP Enabled: NoAutoconfiguration IP Address: 192.168.X.XXXSubnet Mask: 255.XXX.XXX.0Default Gateway: 192.168.X.XDNS Servers: 192.168.X.XAlso when I ping to the 192 ipaddress I get 4 sent, 4 received and 0 lost. When I ping the default gateway address I get 4 sent, 0 received and 4 lost. So there is an issue.I am guessing that it now states DHCP not enabled now because I input the data instead of the router sending it.Thanks for your patience.

Also, I don't think I can install SP3 as I don't believe my computer is running 64bit.

Sorry, another question. I realize I am trying to get a network connection via my router. However, my brother still uses dial-up. There is a modem and all seems to check out with that however I don't have dial-up and can't check to see if it will connect to service. So does what we are trying to do for me have any effect on modem as well. In other words, is it possible that he will be able to connect even if I can't get the router to communicate? Are these mutually exclusive or is there a link between them.Thanks again.

HiDial Up Modem interact directly with the telephone line and it is Not related to DSL, Cable, or Wireless.You need a DialUP provide,r it will not use/connect with an account of other type of providers. Jack-MVP Windows Networking. WWW.EZLAN.NET

I understand that about modems and dial up and providers. Is it possible that this machine will work fine with dial up even though I can't get it to work with the wireless router for DSL? Is there something inherent with the programming that would block it? Maybe I am just not explaining correctly.I also need a reply to my two prior posts before the modem question.Thanks.

HiFirst you should know that Local IPs (192.168.xx.xx) type can not go through the Internet, and are the same addresses used by millions of people.I.e., There is No reason to be afraid posting the whole number. The the way tou did it does not provide big part of the information needed.DialUp might work or not depnding on what is wrong with the system judging form the current info it might work.Win XP and Network/Internet connection general.If there is a wire capability and it does not work, forget for the time being about Wireless since there is little chance that it will work.Deal first with the wired connection, http://www.ezlan.net/debug.htmlWhen the wire connection works, use it to connect to the Router's menu (read the Router's manual) and check the Wireless setting.Disable the Wireless security in the Router, and see if you can connect with No security.Once you can connect with No security enable the security.In general.My Wireless does not work - http://www.ezlan.net/wireless.htmlWireless Basic Configuration - http://www.ezlan.net/Wireless_Config.htmlWireless Security - http://www.ezlan.net/Wireless_Security.html Jack-MVP Windows Networking. WWW.EZLAN.NET

Also, I don't think I can install SP3 as I don't believe my computer is running 64bit.You can install sp3 if you are not running 64bit.http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3If I helped let me know!

Sorry, another question. I realize I am trying to get a network connection via my router. However, my brother still uses dial-up. If the dell dimension (problem computer) has dialup, then you don't need to do anything with ip addresses or routers or wireless. Change the ip settings back to dhcp.If the computer uses dial-up then you should have a cd or installation program to install. After the program is installed use it to connect to the internet. You need to contact your dial-up ISP if there are problems. In other words, is it possible that he will be able to connect even if I can't get the router to communicate?Yes, if the dell dimension computer has dial-up then you don't need to worry about the router. Are these mutually exclusive or is there a link between them.There is no link. The dial-up computer accesses the internet as a stand alone computer. If I helped let me know!

Is it possible that this machine will work fine with dial up even though I can't get it to work with the wireless router for DSL?Yes, that is how it is going to work. If the computer has dial-up then it connects to the internet in a different way than the other computers. If the computer has dial-up it does not need the router to access the internet. If it has dial-up is not not need to connect to the wireless router.Is there something inherent with the programming that would block it?No, not that I know of. The dial-up computer should have its own program/application to connect to the internet. Your ISP will give you the program/application. Click on the program to connect to the internet. After you are connected open Internet Explorer. Maybe I am just not explaining correctly. Yes, I did not understand how your computers are networked together.This is what it sounds like to me, correct me if I'm wrong:It sounds like you have one or more computers that connect to the wireless router. The computers are connected to the router by both wires and wireless. The router connects to the internet via dsl service. These computers are networked together and can access the internet without problems.Now you have a new dell dimension computer. The dell dimension computer uses dial-up. The new dell cannot connect to the interent.If this is correct let us know, it will help us solve your problems and let us help you better.If the above is correct it is unusal because it would make more sense to put the new dell on the network so that all of the computers can share the internet. As it stands all your computers will get internet access, just some will get it through dsl while the single dell will get it by dial-up. The dell will be a stand-alone computer and not networked to anything.Also, it does not make sense to pay for dsl interent service that some computers have and at the same time pay for dial-up service just for the new dell. Why pay for dsl and dial-up? Why not have all the computers on the same network? If I helped let me know!

RichKM,OK. let me clarify one point. My brother lives in a different house further away from me. I have the Dell Dimension right now at my house trying to get it updated, it had a virus and system was reloaded. But it only had SP1. I know it would take forever to upload and update the machine via dial-up and the disk he got from the ISP did not recognize IE6.So, to help my brother, I brought the computer to my house as I have a DSL network and I was going to network it and then do the automatic updates to update the system here and then return it to him. However, I could not get the computer to communicate with my network.In the meantime, I have downloaded SP2, SP3 (still need to install this one as per above) and IE8 from the MS website. I have updated the computer but still can't get it to communicate with my network. And so that is why I was asking about the modem ISP connection. I was thinking of just updating with SP3 and then shipping it back to his house and let him try the ISP software. It might just get him going.So that is the story. Sorry if I confused you earlier.

RichKM,OK. let me clarify one point. My brother lives in a different house further away from me. I have the Dell Dimension right now at my house trying to get it updated, it had a virus and system was reloaded. But it only had SP1. I know it would take forever to upload and update the machine via dial-up and the disk he got from the ISP did not recognize IE6.So, to help my brother, I brought the computer to my house as I have a DSL network and I was going to network it and then do the automatic updates to update the system here and then return it to him. However, I could not get the computer to communicate with my network. OK, this makes more sense to me; thanks for clarifying. In the meantime, I have downloaded SP2, SP3 (still need to install this one as per above) and IE8 from the MS website. I have updated the computer but still can't get it to communicate with my network. And so that is why I was asking about the modem ISP connection. I was thinking of just updating with SP3 and then shipping it back to his house and let him try the ISP software. It might just get him going. Good.I believe sp3 includes a newer IE but I'm not sure.Anyway, if you want to you can download some of the updates, then copy them to the dell.1. Go to a computer that can get on the internet.2. Download the updates to the hard drive.3. Copy the updates to the dell via flash drive, cd, dvd, etc. Here is a link to download a newer IE:http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspxHere is a link to download sp2:http://www.microsoft.com/downloads/details.aspx?FamilyId=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=enHere is a link to download sp3:http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5E76-401F-BE08-1E1555D4F3D4&displaylang=enHere is a link for updates (you may not need this):http://support.microsoft.com/kb/322389#tosp3 So that is the story. Sorry if I confused you earlier. No prob. I really want to hear that the dell works and can get on the internet. If I helped let me know!

OK if you still want to get the dell onto your network I suggest looking at the website listed by Jack - http://www.ezlan.net/debug.html A few things I would do:Try wired connection first, not wirelessGo to a working computer, do ipconfig /all and check the settings.Right click the connection, click the status tab, and verify its the same as ipconfig.Ping the gateway (router) from the working computer and check the results (there should be 4 replys)Ping www.google.com from the working computer and see if there is a reply(there should be 4 replys). Next, I would go to the problem computer and type in the network settings.There are 5 things to type in - ip address, subnet mask, gateway, dns1 and dns2.No two computers should have the same ip address on the same network. All other settings should be the same however.On the problem computer , do ipconfig /all and check the settings.Right click the connection, click the status tab, and verify its the same as ipconfig.Ping the gateway (router) from the problem computer and check the results.Ping www.google.com from the problem computer and see if there is a reply. If I helped let me know!

My brother have this problem too there is internet connection in my laptop (vista) but he doesnt have on his pc (xp) and i tried all internet browser programs but there is no internet please help ( me and him are connected to the same DSL with cables not wireless)