Try to run "cmd" as Administrator and run "sfc /scannow" - it should check integrity and fix problems with system protected files.
Hello,
As I stated before, I have completed these steps in my troubleshooting process, but they were unsuccessful in resolving my issues. In addition to running the sfc/scannow command I even used another utility program aimed at fixing corrupted files, but that also did not work. I can't even access my event viewer logs and at this point I want to wipe the slate clean and reinstall windows. However I only have a .ISO file/key to do so and I'm unsure how to do it with the file.
- Edited by AAS713 10 hours 37 minutes ago
The other program that you ran, did it happen to be DISM? If not, you should try and run DISM before doing a reinstall. You can find instructions for that here.
If that doesn't work and you need to reinstall from that ISO, make your USB drive bootable and put the ISO on it. Then set your boot priority to boot form the USB and run the install as normal.
okay, so I believe DISM was what I ran and was unsuccessful with. Thank you for the instructions and will update on my progress!
Hello,
As I stated before, I have completed these steps in my troubleshooting process, but they were unsuccessful in resolving my issues. In addition to running the sfc/scannow command I even used another utility program aimed at fixing corrupted files, but that also did not work. I can't even access my event viewer logs and at this point I want to wipe the slate clean and reinstall windows. However I only have a .ISO file/key to do so and I'm unsure how to do it with the file.
- Edited by AAS713 Wednesday, August 26, 2015 8:44 PM
Hello,
As I stated before, I have completed these steps in my troubleshooting process, but they were unsuccessful in resolving my issues. In addition to running the sfc/scannow command I even used another utility program aimed at fixing corrupted files, but that also did not work. I can't even access my event viewer logs and at this point I want to wipe the slate clean and reinstall windows. However I only have a .ISO file/key to do so and I'm unsure how to do it with the file.
- Edited by AAS713 Wednesday, August 26, 2015 8:44 PM
Thank you for your question.
By this issue, we suggest you update Windows update to the lasted and do a clean boot by the following link to check if the issue persist:
https://support.microsoft.com/en-us/kb/929135
Then, delete current Windows profile and create a new account to check if the issue persist.
If not, post errors snapshot for our troubleshooting.
If there are any questions regarding this issue, please be free to let me know.
Best Regard,
Jim