Constant BSOD errors

I get BSOD errors fairly often. This may have started to happen after enabling Asus Optimal power plan in BIOS, I can't tell that by looking at dump files.
Shared link to dump files: http://1drv.ms/1DCaKcG

Please tell me what's wrong and help me to fix this problem.

April 13th, 2015 7:22pm

  We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.  

Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask
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April 13th, 2015 7:36pm

Hi,

Please follow the structure Zigzag provide to collect dump file. The file you shared is not available. The minidump file should be the .dmp file located in "%SystemRoot%\Minidump".

You need to configure it firstly and next crash occur, it would create related dump file. And then share it to One Drive.

April 15th, 2015 2:53am

My account hasn't been verified yet, I have to wait.
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April 15th, 2015 10:09am

RTJ

You can upload a link while you are waiting for your account to be verified by using HxxP:// instead of Http://

If you are being told you cant post a link, or embed a picture (or any other restriction) you just need to post to this thread saying your account has not been validated
Look for the verify your account thread that is stuck to the top of the page.
http://social.technet.microsoft.com/Forums/en-US/home?forum=reportabug
Read more here http://social.technet.microsoft.com/Forums/windows/en-US/9fe32cfb-ed1c-4b9d-93d9-7ff32b0106a3/verify-your-account-16?forum=reportabug

April 15th, 2015 10:19am

DMP Files: http://1drv.ms/1yrGp0i
MSinfo32: http://1drv.ms/1CWuH9l

System information:



I hope that's everything you need!

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April 16th, 2015 6:44am

check for an updated BIOS for your motherboard, reset any overclocking or other settings

the frequent BSOD is clearly a driver problem with box

backup and try a clean install of windows with the refresh feature

April 16th, 2015 6:48am

These are called BCC124 and are related to hardware.  Read how to diagnose and hopefully to fix them in this wiki

Since yours references "genuine Intel" I would start with a cpu stress test

Microsoft (R) Windows Debugger Version 6.3.9600.17298 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\zigza\Desktop\041415-21312-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available


************* Symbol Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       SRV*D:\Symbols*http://msdl.microsoft.com/download/symbols
Symbol search path is: SRV*D:\Symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 9600.17668.amd64fre.winblue_r8.150127-1500
Machine Name:
Kernel base = 0xfffff802`22c1a000 PsLoadedModuleList = 0xfffff802`22ef3250
Debug session time: Tue Apr 14 14:27:53.505 2015 (UTC - 4:00)
System Uptime: 0 days 3:51:33.144
Loading Kernel Symbols
...............................................................
................................................................
..............................
Loading User Symbols
Loading unloaded module list
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, ffffe001cc1f1028, bf800000, 124}

Probably caused by : GenuineIntel

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001cc1f1028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000bf800000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000124, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  SpecOpsTheLine

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre

STACK_TEXT:  
ffffd000`5256edf8 fffff802`233e5213 : 00000000`00000124 00000000`00000000 ffffe001`cc1f1028 00000000`bf800000 : nt!KeBugCheckEx
ffffd000`5256ee00 fffff802`22de05a9 : 00000000`00000001 ffffe001`c16af310 ffffe001`c16af310 ffffe001`cc1f1028 : hal!HalBugCheckSystem+0xcf
ffffd000`5256ee40 fffff802`233e56a0 : 00000000`00000728 00000000`00000002 ffffd000`5256f230 00000000`00000000 : nt!WheaReportHwError+0x22d
ffffd000`5256eea0 fffff802`233e5a0d : ffffe001`00000010 ffffe001`c16af310 ffffd000`5256f048 ffffe001`c16af310 : hal!HalpMcaReportError+0x50
ffffd000`5256eff0 fffff802`233e58f8 : ffffe001`c16aeca0 00000000`00000001 00000000`00000002 00000000`00000000 : hal!HalpMceHandlerCore+0xe1
ffffd000`5256f040 fffff802`233e5b42 : 00000000`00000008 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe4
ffffd000`5256f080 fffff802`233e5ccf : ffffe001`c16aeca0 ffffd000`5256f2b0 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xce
ffffd000`5256f0b0 fffff802`22d754bb : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
ffffd000`5256f0e0 fffff802`22d75271 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x7b
ffffd000`5256f220 fffff800`eb9d133f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x171
ffffd000`24731870 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1!VIDMM_GLOBAL::ReferenceDmaBuffer+0x3bf


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_CACHE

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_cache

FAILURE_ID_HASH:  {4c8f3f5e-1af5-ed8b-df14-d42663b1dfa7}

Followup: MachineOwner
---------


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April 16th, 2015 7:02am

check for an updated BIOS for your motherboard, reset any overclocking or other settings

the frequent BSOD is clearly a driver problem with box

backup and try a clean install of windows with the refresh feature

April 16th, 2015 7:07am

You can use the Windows 7 USB download tool

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Been quite some time now since I abandoned DVDs to install Windows. I use USB sticks mainly as they are easy to reuse. I bought a 3-pack of 8GB sticks, they were inexpensive. Seems the USB install is faster than the DVD.

I use BD for backups now, but now I have a hard disk dock front of my chassis, makes it easy to recover notebooks that BSOD and files are needed

The refresh will at least help identify the source of the problem, crash dumps do not always find the problem

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April 16th, 2015 7:15am

You can use the Windows 7 USB download tool

https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool

Been quite some time now since I abandoned DVDs to install Windows. I use USB sticks mainly as they are easy to reuse. I bought a 3-pack of 8GB sticks, they were inexpensive. Seems the USB install is faster than the DVD.

I use BD for backups now, but now I have a hard disk dock front of my chassis, makes it easy to recover notebooks that BSOD and files are needed

The refresh will at least help identify the source of the problem, crash dumps do not always find the problem

April 16th, 2015 8:38am

DMP Files: http://1drv.ms/1yrGp0i
MSinfo32: http://1drv.ms/1CWuH9l

System information:



I hope that's everything you need!

Free Windows Admin Tool Kit Click here and download it now
April 16th, 2015 10:39am

DMP Files: http://1drv.ms/1yrGp0i
MSinfo32: http://1drv.ms/1CWuH9l

System information:



I hope that's everything you need!

April 16th, 2015 10:39am

That is curios as I used that tool to fresh windows all the time.

It works with all versions of Windows and even Windows Server. I have tried them all over time.

so reset your BIOS to default, and try using the refresh Windows option from the update and recovery menu in the settings app.

The USB stick can be used to install windows, I am assuming your BIOS is not damaged.

On most desktops F8 brings up the boot menu where you can force the USB stick to boot

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April 16th, 2015 3:45pm

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