OK, I am not a techy by any stretch of the imagination...I can get around on a computer & can follow directions well, but I just can't figure this one out. Have a Netgear router that was working just fine for the pc running xp that was just replaced with a new pc running Windows 7. When I plugged the ethernet cable in at first, we had internet access...then it seemed to slow down, now we have nothing. I have tried changing the DNS address & all that jazz...every diagnostic that I can find...I'm stuck...can anyone help....PLEASE?!?!?

>Try turning the router off and on Then: >make sure you are receiving valid IP address settings (ipconfig in CMD prompt http://www.howtonetworking.com/Networking/ipconfig.htm) (if so, then) ->ping other local network devices if possible such as the gateway device (the router) ->ping www.google.com (this will determine if you have external/access the internet) (http://www.wikihow.com/Ping-an-IP-Address how to ping ) If you can ping google but still cannot browse the internet, check with your ISP to make sure you are not capped.

Hi, This issue can occur by several factors, such as ISP, incorrect router or computer settings. To troubleshoot the issue, please perform the following steps. 1. Bypass the router and connect to the DSL Modem directly via wired cable. Can you access Internet now? If not, you may need involve ISP for further assistance. Otherwise, please move on the next steps. 2. Upgrade the NIC driver to the latest one. 3. Temporarily turn off firewall and antivirus program for a test. 4. Assign a static IP address and DNS address. If the issue persists, please run “IPCONFIG /ALL” in Command Console and post the result here for research. Thanks, Novak