My computer will not shut down from the Start menu in my user account but will shut down if I switch users and then click on Turn Off. Same happens with Restart. Among the things tried was uninstalling and reinstalling Norton after using Norton Removal Tool. I also ran a cold boot. So far nothing has worked.1 person needs an answerI do too

Hi,1. Is this issue restricted to this user account?2. Did you make any changes to the computer recently?Method 1.Let us first run the sfc scan and check if there are any system file corruptions.a. To do this, click Start, click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.b. Type the following command, and then press ENTER: sfc /scannowThe sfc /scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. More Information about SFC scan can be found in this document:Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)http://support.microsoft.com/kb/310747Method 2.If the issue still persists then create a new user profile and then copy your current users setting to that profile. For more information refer:How to create and configure user accounts in Windows XPhttp://support.microsoft.com/kb/279783How to copy data from a corrupted user profile to a new profile in Windows XPhttp://support.microsoft.com/kb/811151How to recover the damaged user profile in Windows XPhttp://support.microsoft.com/kb/555473Hope this helps.Thanks and Regards:Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

When I try sfc /scannow the computer asks for the original Windows disc. Since my computer is a Dell Dimension 8300 the original Windows dosc was not provided. What was provided was a series of discs that include aDell Reinstallation disc. What do I do now?

My computer will not shut down from the Start menu in my user account but will shut down if I switch users and then click on Turn Off. Same happens with Restart. Among the things tried was uninstalling and reinstalling Norton after using Norton Removal Tool. I also ran a cold boot. So far nothing has worked.Hi,Are you able to login to different account say Administrator account and shutdown properly? As from your post what i understand is you are facing problem only in your profile. Try create a new profile and see if problem persits. (Refer: http://support.microsoft.com/kb/279783)Hope this helps.

My computer will not shut down from the Start menu in my user account but will shut down if I switch users and then click on Turn Off. Same happens with Restart. Among the things tried was uninstalling and reinstalling Norton after using Norton Removal Tool. I also ran a cold boot. So far nothing has worked.Hi,Are you able to login to different account say Administrator account and shutdown properly? As from your post what i understand is you are facing problem only in your profile. Try create a new profile and see if problem persists. (Refer:http://support.microsoft.com/kb/279783)Hope this helps.