Original Titli: xp.i, WE left the computer on overnight and when we tried to check out email it started cycling, we tried to shut it off and start it again but it gets all the way to our desk top.then in the middle of the desk to it shows our spy ware thing (as usual) and then shuts down and starts it's self all over again. I have tried system restore, pressing f8 f2 f12......ad nasueam. I have run every program that is in the computer to find out whats wrong. The only thing that I am having trouble with is my dvd-cd writter it stopped working and the computer can't find it but says in troubleshotter that its ok. Any body got any ideas, if you don't thats ok anyone want a retired exective NBC news director? My dad's avaible and I'll even pay the shipping> :-) JUST KIDDING!!! (Kind-0f) LynnThe snotty princess.(but not really)

Hi,· How you have ran programs to find what is wrong when the computer is restarting itself?· What steps you have tried to fix the issue?This behavior may occur if Windows stops responding during a typical operation or during the shutdown process.To troubleshoot unexpected shutdown on restart, you may follow these methods & check if it helps.Method 1a) You may boot into ‘safemode’ and check if you are able to shutdown the machine properly. It will start Windows XP with a limited set of files and drivers. Startup programs do not run in safe mode, and only the basic drivers needed to start Windows are installed, follow the steps to boot the computer in safe mode.i. Restart the computer.ii. Start tapping F8 key.iii. You will get advanced boot option window.iv. Select the option “Safe mode”.A description of the Safe Mode Boot options in Windows XPb) If the issue does not persist in safemode, you may configure the computer in clean boot and shutdown the machine. Thereafter, check if the issue reoccurs. It will start Windows XP by using a minimal set of drivers and startup programs and helps to eliminate software conflicts.The following link has steps showing how to perform clean boot: http://support.microsoft.com/kb/310353Note: Please ensure that the computer is set to start as usual by following the section ‘Steps to configure Windows to use a Normal startup state’ from the article: How to configure Windows XP to start in a "clean boot" state: http://support.microsoft.com/kb/310353Method 2You may also follow this link & check if it helps.Windows XP restarts unexpectedly or restarts when you shut down the computerFor CD/DVD writer issue, you may run the “Fix it” tool given in this link & check if the issue persists.Your CD or DVD drive cannot read or write mediaHope the information helps. Please post back and let us know.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.

GET THAT PONY ;-) The snotty princess.(but not really)

Hi,Good to know that the information was helpful.RegardsDebleena SMicrosoft Answers Support EngineerVisit our Microsoft Answers Feedback Forum and let us know what you think.