Hello,

I have been sent here by you customer service team to make a complaint.

I have recently purchased Windows 8.1 pro student as a download. I need this for university and was planning on boot camping my mac to do this. I am told the only way to download this product is with a windows machine. I have tried at work but need administrator privileges also.  

This is simply a ridiculous system that you need the operating system that you are downloading to make the download occur. You should be able to download an iso file or the like. I have ordered a backup media (obviously at my expense).

The customer service people I spoke to were very unhelpful. Also this process of complaints is poor. Why can i not talk to someone re a complaint? 

Regards

James

• Edited by Carey FrischMVP Tuesday, March 03, 2015 1:33 AM Spelling errors corrected
• Moved by Carey FrischMVP Tuesday, March 03, 2015 1:34 AM Relocated

Official Tool to Download Windows 8.1 Setup ISO and Create Installation Media

Hello James,

Please take a look at the following thread similar to this issue.
Where can I download a Windows 8.1 iso for Bootcamp?
https://discussions.apple.com/thread/6133650

Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.

Best regards,
Fangzhou CHEN