hi ,

i was using win7 64 bit enterprise edition with outlook 2010 & communicator 2007 r2, whatever i chat everything would be saved in conversation History automatically and every was fine. i recently migrated to windows 8 64 bit enterprise edition with outlook 2013 & communicator 2007 r2. Issue : my chat history does not saves in conversation history , when i click on tools >> option >> personal information manager, is degraded. if i try to save it manually that is also grade out.

can anyone please help to fix this.

Regards,

Raghavendra R

Check the registry on your computer for the IMAutoArchivingPolicy (in HKEY_CURRENT_USER\Software\Policies\Microsoft\Communicator) and see if it is set to 1

If it is 0, set it to 1 and restart communicator.

• Marked as answer by Kent-Huang Monday, June 24, 2013 12:27 AM

Hi

Please make sure you have installed the latest version of communicator.

I want to confirm if the option has been selected even the PIM section is grayed out.

Please try to repair Office to test the issue.

That setting is set, but it doesn't work still.

Outlook 2013 (x64)

Office Communicator 2007 R2 3.5.6907.268

have similar issue.

from what i gathered, oc 2007 can't save conversation history into outlook 2010 64 bits.

is there a fix for this?

Tried reinstalling MOC 2007 but that didn't resolve the issue. Thanks this has resolved my issue as well. I have been fighting with this since upgrading from windows xp 32bit/ 2007 to windows764bit/ outlook 2010.