ran the test-csphonebootstrap command and result is below:
PS C:\Program Files\Microsoft Lync Server 2013\ResKit> Test-CsPhoneBootstrap -PhoneOrExt 75785 -PIN 75785 -Verbose
VERBOSE: Workflow Instance Id '529ea430-3fe2-437a-93dc-88d25cdf25a1', started.
VERBOSE: Command line executed is 'Test-CsPhoneBootstrap -PhoneOrExt 75785 -PIN 75785 -Verbose'.
Target Fqdn : dirpool01.domain.com
Target Uri :
https://dirpweb01.domain.com:443/CertProv/CertProvisioningService.svc
Result : Failure
Latency : 00:00:01.0401720
Error Message : No response received for Web-Ticket service.
Inner Exception:The content type text/html of the response message does not match the content type of
the binding (text/xml; charset=utf-8). If using a custom encoder, be sure that the
IsContentTypeSupported method is implemented properly. The first 1024 bytes of the response were:
'<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1"/>
<title>500 - Internal server error.</title>
<style type="text/css">
<!--
body{margin:0;font-size:.7em;font-family:Verdana, Arial, Helvetica, sans-serif;background:#EEEEEE;}
fieldset{padding:0 15px 10px 15px;}
h1{font-size:2.4em;margin:0;color:#FFF;}
h2{font-size:1.7em;margin:0;color:#CC0000;}
h3{font-size:1.2em;margin:10px 0 0 0;color:#000000;}
#header{width:96%;margin:0 0 0 0;padding:6px 2% 6px 2%;font-family:"trebuchet MS", Verdana,
sans-serif;color:#FFF;
background-color:#555555;}
#content{margin:0 0 0 2%;;}
.content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;;}
-->
</style>
</head>
<body>
<div id="header"><h1>Server Error</h1></div>
<div id="content">
<div class="content-container"><fieldset>
'.
Inner Exception:The remote server returned an error: (500) Internal Server Error.
Diagnosis :
Inner Diagnosis:X-Ms-diagnostics : 28009;source="ukvir40170.domain.com";reason="Internal error
while processing pin authentication or authorization.";faultcode="wsse:FailedAuthentication"
X-MS-Server-Fqdn : ukvir40170.domain.com
Strict-Transport-Security : max-age=31536000; includeSubDomains
X-Content-Type-Options : nosniff
Content-Length : 1208
Content-Type : text/html
Date : Tue, 16 Jun 2015 09:24:09 GMT
Server : Microsoft-IIS/8.5
X-Powered-By : ASP.NET
VERBOSE: Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow' started.
Workflow 'Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow' completed in '3.98E-05' seconds.
Target server Fqdn or web service Url not provided. Will have to do DHCP Registrar Discovery.
An exception 'No response received for Web-Ticket service.' occurred during Workflow Microsoft.Rtc.SyntheticTransactions.Workflows.STPhoneBootstrapWorkflow execution.
Exception Call Stack: at Microsoft.Rtc.Admin.Authentication.WebServicesHelper.GetWebTicket()
at Microsoft.Rtc.SyntheticTransactions.Activities.GetWebTicketActivity.InternalExecute(ActivityExecutionContext executionContext)
at Microsoft.Rtc.SyntheticTransactions.Activities.SyntheticTransactionsActivity.Execute(ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
at System.Workflow.Runtime.Scheduler.Run()
Server stack trace:
at System.ServiceModel.Channels.HttpChannelUtilities.ValidateRequestReplyResponse(HttpWebRequest request, HttpWebResponse response, HttpChannelFactory`1 factory, WebException responseException, ChannelBinding channelBinding)
at System.ServiceModel.Channels.HttpChannelFactory`1.HttpRequestChannel.HttpChannelRequest.WaitForReply(TimeSpan timeout)
at System.ServiceModel.Channels.RequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.Rtc.Internal.WebTicketService.IWebTicketService.IssueToken(Message request)
at Microsoft.Rtc.Internal.WebTicketService.WebTicketServiceClient.IssueToken(Message request)
at Microsoft.Rtc.Admin.Authentication.WebServicesHelper.GetWebTicket()
'DHCPDiscover' activity started.
Starting DHCP registrar discovery...
Constructing a DHCP packet.
Adding DHCP option PARAMETER_REQUEST_LIST.
Successfully added DHCP option.
Adding DHCP option VENDOR_CLASS_IDENTIFIER.
Successfully added DHCP option.
Successfully constructed DHCP packet.
Trying to open an udp connection.
Remote IP : 255.255.255.255.
Local IP : 10.10.24.12.
\tCreating a new UDP client.
Udp connection successfully created.
Sending packet.
Remote IP : 255.255.255.255.
Remote Port : 67.
Packet sent successfully.
DHCP discovery message send. Waiting for DHCP servers to respond.
Data received successfully.
Remote IP : 10.10.24.29.
Remote Port : 67.
Response received for the DHCP Discovery message.
Constructing a DHCP packet from received raw data.
Extracting DHCP Options.
Successfully constructed DHCP packet.
Return value for DHCP option : SIP_SERVER.
Found registrar Fqdn : dirpool01.domain.com.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.1 - MS-UC-Client.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.2 - https.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.3 - dirpweb01.domain.com.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.4 - 443.
Successfully extracted sub option value.
Searching for DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5.
Return value for DHCP option : VENDOR_SPECIFIC_INFORMATION.
Found DHCP sub option : VENDOR_SPECIFIC_INFORMATION.5 - /CertProv/CertProvisioningService.svc.
Successfully extracted sub option value.
Found web service Url :
https://dirpweb01.domain.com:443/CertProv/CertProvisioningService.svc.
Disconnecting.
DHCP registrar discovery activity completed successfully.
'DHCPDiscover' activity completed in '1.0250658' seconds.
'GetRootCertChains' activity started.
Trying to download a certificate chain from web service.
Web Service Url :
http://dirpweb01.domain.com/CertProv/CertProvisioningService.svc
Certificate chain downloaded successfully.
'GetRootCertChains' activity completed in '0.0151062' seconds.
'GetWebTicket' activity started.
Trying to get web ticket.
Web Service Url :
https://dirpweb01.domain.com:443/WebTicket/WebTicketService.svc
Using PIN authentication with Phone\Ext : 75785 Pin : 75785
Could not get a web ticket
CHECK:
- Web service Url is valid and the web services are functional
- If using Phone Number\PIN to authenticate, make sure they match the user uri
- If using NTLM\Kerberos authentication, make sure you provided valid credentials
'UnRegister' activity started.
'UnRegister' activity completed in '2.16E-05' seconds.
VERBOSE: Workflow Instance ID '529ea430-3fe2-437a-93dc-88d25cdf25a1' completed.
VERBOSE: Workflow run-time (sec): 30.3172921.
CurrentMatchIndex ReplacementIndex ReplacementLength
CompletionMatches
----------------- ---------------- -----------------
-----------------
-1
0 8 {System.Management.Automat...
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