I just purchased a new laptop to work from remotely using my company's remote access.

The laptop has Windows 8 and IE 11.

I go to the companies remote access portal domain and the installation begins automatically. I am promoted to confirm I wish to install the addon for MS UAG which I confirm and then the installation continues.

Then, all of a sudden and error message appears 'UAG Client Components failed to install'.

I have been trying for hours to get round this but have not succeeded. I have tried calling MS and have not got anywhere.

Can anyone help please.

Thanks,

Samuel Holmes