Cannot create new folder in Windows 7
I am unable to create a new folder by any means in Windows 7. From within Windows Explorer if I select the "New Folder" option, nothing happens. Also, from the Desktop, the "Folder" option does not show when right-clicking and selecting "New". I have done a system restore back beyond where I knew it was working and am still not able to create a new folder. Any guidance would be greatly appreciated. Thank you, Mike
May 23rd, 2010 8:53pm

Hi Mike, First, please use System File Checker tool to troubleshoot this issue. If the issue persists, import the following registry key and see if the issue can be resolved. First, please refer to this knowledge base (KB) article to back up the registry key. After backing up the registry, please follow the steps below to import the registry: 1. Click Start, type Notepad in the Search bar and pres ENTER. 2. Copy the following commands and then paste them into the open Notepad window. Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}] @="CLSID_ExecuteFolder" [HKEY_CLASSES_ROOT\CLSID\{11dbb47c-a525-400b-9e80-a54615a090c0}\InProcServer32] @="ExplorerFrame.dll" "ThreadingModel"="Apartment" [HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\New] @="{D969A300-E7FF-11d0-A93B-00A0C90F2719}" [HKEY_CLASSES_ROOT\Folder] @="Folder" "EditFlags"=hex:d2,03,00,00 "FullDetails"="prop:System.PropGroup.Description;System.ItemNameDisplay;System.ItemType;System.Size" "ThumbnailCutoff"=dword:00000000 "TileInfo"="prop:System.Title;System.PropGroup.Description;System.ItemType" [HKEY_CLASSES_ROOT\Folder\DefaultIcon] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,00,68,00,\ 65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,00,00 [HKEY_CLASSES_ROOT\Folder\shell] [HKEY_CLASSES_ROOT\Folder\shell\explore] "MultiSelectModel"="Document" "BrowserFlags"=dword:00000022 "ExplorerFlags"=dword:00000021 [HKEY_CLASSES_ROOT\Folder\shell\explore\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\ 65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\ 00,65,00,2c,00,2f,00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,\ 2c,00,25,00,4c,00,00,00 "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}" [HKEY_CLASSES_ROOT\Folder\shell\open] "MultiSelectModel"="Document" "BrowserFlags"=dword:00000010 "ExplorerFlags"=dword:00000012 [HKEY_CLASSES_ROOT\Folder\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,45,00,78,00,70,00,6c,00,6f,00,72,00,65,00,72,00,2e,00,65,00,78,00,\ 65,00,20,00,2f,00,73,00,65,00,70,00,61,00,72,00,61,00,74,00,65,00,2c,00,2f,\ 00,69,00,64,00,6c,00,69,00,73,00,74,00,2c,00,25,00,49,00,2c,00,25,00,4c,00,\ 00,00 "DelegateExecute"="{11dbb47c-a525-400b-9e80-a54615a090c0}" [HKEY_CLASSES_ROOT\Folder\shellex] [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers] [HKEY_CLASSES_ROOT\Folder\shellex\ColumnHandlers\{F9DB5320-233E-11D1-9F84-707F02C10627}] @="PDF Column Info" [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers] [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\BriefcaseMenu] @="{85BBD920-42A0-1069-A2E4-08002B30309D}" [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\Offline Files] @="{474C98EE-CF3D-41f5-80E3-4AAB0AB04301}" [HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\{a2a9545d-a0c2-42b4-9708-a0b2badd77c8}] [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers] [HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\{BD472F60-27FA-11cf-B8B4-444553540000}] @="" [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers] [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\BriefcasePage] @="{85BBD920-42A0-1069-A2E4-08002B30309D}" [HKEY_CLASSES_ROOT\Folder\shellex\PropertySheetHandlers\Offline Files] @="{7EFA68C6-086B-43e1-A2D2-55A113531240}" [HKEY_CLASSES_ROOT\Folder\ShellNew] "Directory"="" "IconPath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\ 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\ 00,68,00,65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,00,33,00,\ 00,00 "ItemName"="@shell32.dll,-30396" "MenuText"="@shell32.dll,-30317" "NonLFNFileSpec"="@shell32.dll,-30319" [HKEY_CLASSES_ROOT\Folder\ShellNew\Config] "AllDrives"="" "IsFolder"="" "NoExtension"="" 3. After pasting the above commands, please click File on the menu and click Save. 4. Type in NewFolder.reg as the file name, select to save the file on the Desktop. Click Save. 5. Go to the Desktop, and double click NewFolder.reg. A dialog box will pop-up saying "Are you sure you want to add the information in fix.reg to the registry?". Click Yes to confirm. Note: Administrative privileges are required to perform the above steps. Please click "Continue" when the User Account Control dialog-box appears. Hope this helps. Regards, Linda
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May 24th, 2010 11:38am

Thank you Technocrate and Linda, your rapid and detailed responses helped tremendously. Mike
June 1st, 2010 6:00pm

Glad to hear it helped. :-)
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June 3rd, 2010 11:40am

When trying to import the registry key, I get an error saying that the key cannot be written because affected processes are being used. Anyway around this? Tried killing explorer.exe and then import and that didn't help.
July 20th, 2010 9:58pm

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