Cannot browse root server shares
I have recently purchased a new PC with Vista x64. Everything seems to work fine except for browsing. I can't browse or map folder shares on any servers. If I know the server and the share name of the folder, I can connect directly to it. I just can't browse any other share folders that are available. I had all these shares mapped on my XP machine, but can't access them in Vista. For example, I can access \\server01\folder01, but not \\server01. I can ping server01, but can't access it via IP number either. Help!!!
April 1st, 2009 10:07pm

Hi, Thank you for your post. Based on my research, please check the following: 1. Please check the settings on the Windows Vista computer: 1) Ensure the Network discovery, File sharing have been enabled in Network and Sharing Center of the Windows Vista computer. 2) Ensure File and Printer Sharing for Microsoft Networks has been enabled in the NIC Properties. 3) Ensure Windows Firewall has been set to allow File sharing. 2. Please ensure that the NetBIOS over TCP/IP is enabled on the Windows Vista computer: 1) Go to Control Panel - Network Connections. 2) Right-Click on the connection and click Properties. 3) Find Internet Protocol (TCP/IP) Version 4 in the list. 4) Click Properties, and then click Advanced. 5) On the Advanced TCP/IP settings windows, go to WINS tab. 6) Under NetBIOS setting, click Enable NetBIOS over TCP/IP, and then click OK. 3. Please disable the security software (firewall, anti-virus, anti-spyware,etc.) in Windows Vista and check the issue. 4. Please perform a Clean Boot to check the issue. Clean boot ================= 1) Click the Start Button type "msconfig" (without quotation marks) in the Search box, and then press Enter. Note: If prompted, please click Continue on the User Account Control (UAC) window. 2) Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray). 3) Click the "Startup" tab, click "Disable All" and click "OK". Then, restart the computer. When the "System Configuration Utility" window appears, please check the "Don't show this message or launch the System Configuration Utility when Windows starts" box and click OK. NOTE: we can go back to normal boot by running msconfig again and checking on Normal Startup in the General tab. In the Clean Boot Environment, the third party services and applications are disabled, please check if the issue reoccurs at this time. If the problem does not occur, it indicates that the problem is related to one application or service we have disabled. You may use the MSCONFIG tool again to re-enable the disabled item one by one to find out the culprit. If the issue persists, please also let us know the following: 1. Is the Windows Vista x64 computer in domain? 2. Do other Windows Vista computers work fine? To make the issue clear, please gather the following information for our further research: 1. Capture the network packet ================== 1) Download NetMon3.2 from the following website and install it on the computer http://www.microsoft.com/downloads/details.aspx?FamilyID=f4db40af-1e08-4a21-a26b-ec2f4dc4190d&DisplayLang=en 2) Log onto the machines, right-click the Netmon icon and select Run as Administrator to launch NetMon3.2. 3) In the Microsoft Network Monitor 3.2 window, click Create a new capture tab 4) In the new tab, select all the Network Adapters in the Select Networks window. 5) After that, press F10 to start NetMon. 6) Try to re-produce the problem. ( You can capture the packages separately, access \\server01\folder01, access \\server01, ping server01, and then ping the server01s IP Address.) 7) Go back to the NetMon window and press F11 to stop the NetMon. 2. Capture some screenshots for ping server01 and its IP Address, and the failure of accessing \\server01. Capture a screenshot ================= 1) Press the Print Screen key (PrtScn) on your keyboard. 2) Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter. 3) In the Paint program, click the "Edit" menu, click "Paste", click the "File" menu, and click "Save". 4) The "Save As" dialogue box will appear. Type a file name in the "File name:" box, for example: "screenshot". 5) Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as type" box, click Desktop on the left pane and then click "Save". Please use Windows Live SkyDrive (http://www.skydrive.live.com/) to upload the file and share its URL with me. Hope this helps. Thank you for your efforts. Nicholas Li - MSFT
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April 3rd, 2009 10:19am

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