I cannot mount any ISO images on my Windows 8.1 Pro machine.  I have tried the "Mount" under right-click as well as Powershell with the same results. From the UI, I get a simple message "Sorry there was a problem mounting the file." while from Powershell I get an HResult that from searching seems to be rather generic.

I have followed the idea about upper filter and lower filter.  I have made sure that the ISO is not "sparse".  I made sure that ISO's are associated with Windows Explorer. I have tried a number of ISO's all from either TechNet or MSDN with the same results.  ProcMon doesn't really offer anything useful as the number of entries is overwhelming to try to limit to just mounting an image.

I read several posts where drive letters were an issue, but no guidance was given regarding what drive letter the virtual drive preferred.

I can mount the same ISO files on another Windows 8.1 Pro machine, so it isn't the ISO itself.

Any ideas? I have spent the entire day working on this problem and I really need some help.

Thanks,

Glen

What happens if you create another user account with administrative privileges?

Have you tried any third party burning applic

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid 11 hours 14 minutes ago

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid Tuesday, January 21, 2014 12:32 AM

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid Tuesday, January 21, 2014 12:32 AM

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid Tuesday, January 21, 2014 12:32 AM

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid Tuesday, January 21, 2014 12:32 AM

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw

• Edited by colakid Tuesday, January 21, 2014 12:32 AM

SS

I have tried network and 2 local file locations with the same result.  I have not tried a third party program since I am trying to solve an issue with a Windows function.

Glen

colakid -

I have set and checked the file association and it is set correctly.

Glen

In addition to Colakid's suggestion to run SFC /scannow, you can also try the following DISM command from an elevated command prompt to try to fix your Windows installation:

DISM /Online /Cleanup-Image /RestoreHealth

This blog post explains the command and it's options.

Hope this helps,

David
Windows Outreach Team - IT Pro
The Springboard Series on TechNet

So the problem shows up...

sfc / scannow simply comes back and says that "Windows Resource Protection could not perform the requested operation."

dism /Online /Cleanup-Image /RestoreHealth quickly terminates in an Error: 14098.

I have a corrupted component store and the tools that should fix it cannot do so.

Any thoughts?

Glen

Well, all the info I can find on error 14098 is bad news. In this thread, the user re-installed Windows to resolve the issue. In the Blog post that I linked in my previous post, if you read the comments section, there are several people with the same error message (14098), and the CBS.log file gives further details...however most of them are not recoverable (need to re-install Windows).

You can post a link to your CBS.log for us to look at, or do a re-fresh or re-install.

David

first try to create a new user account and try again

or show us the log file and you can replace the file

• Edited by colakid 17 hours 22 minutes ago

Run in PS admin to do this

Task manager

new task

type in Powershell

check run as admin

run

Repair-WindowsImage -Online -RestoreHealth

• Edited by colakid 16 hours 44 minutes ago

I tried the PS idea and this is the result

This does not look good.

Well, all the info I can find on error 14098 is bad news. In this thread, the user re-installed Windows to resolve the issue. In the Blog post that I linked in my previous post, if you read the comments section, there are several people with the same error message (14098), and the CBS.log file gives further details...however most of them are not recoverable (need to re-install Windows).

You can post a link to your CBS.log for us to look at, or do a re-fresh or re-install.

David

• Marked as answer by Brandon RecordsModerator Wednesday, January 29, 2014 3:09 PM

first try to create a new user account and try again

or show us the log file and you can replace the file

• Edited by colakid Tuesday, January 21, 2014 6:27 PM

Run in PS admin to do this

Task manager

new task

type in Powershell

check run as admin

run

Repair-WindowsImage -Online -RestoreHealth

dism /Online /Cleanup-Image /RestoreHealth

• Edited by colakid Thursday, January 23, 2014 6:07 AM

Hello,

I have seen reports of some errors mounting ISO files where there are removable drive letters in the picture. I didn't get the exact conditions to repro the scenario.

Can you try removing or reordering the drive lettering of the removable drive letters?

no gaps in drive lettering for example?

I also have seen the error display but the iso still mounts on occasion, so check explorer to make sure it didn't actually mount.

Well, all the info I can find on error 14098 is bad news. In this thread, the user re-installed Windows to resolve the issue. In the Blog post that I linked in my previous post, if you read the comments section, there are several people with the same error message (14098), and the CBS.log file gives further details...however most of them are not recoverable (need to re-install Windows).

You can post a link to your CBS.log for us to look at, or do a re-fresh or re-install.

David

• Marked as answer by Brandon RecordsModerator Wednesday, January 29, 2014 3:09 PM

Well, all the info I can find on error 14098 is bad news. In this thread, the user re-installed Windows to resolve the issue. In the Blog post that I linked in my previous post, if you read the comments section, there are several people with the same error message (14098), and the CBS.log file gives further details...however most of them are not recoverable (need to re-install Windows).

You can post a link to your CBS.log for us to look at, or do a re-fresh or re-install.

David

• Marked as answer by Brandon RecordsModerator Wednesday, January 29, 2014 3:09 PM

first try to create a new user account and try again

or show us the log file and you can replace the file

• Edited by colakid Tuesday, January 21, 2014 6:27 PM

first try to create a new user account and try again

or show us the log file and you can replace the file

• Edited by colakid Tuesday, January 21, 2014 6:27 PM

first try to create a new user account and try again

or show us the log file and you can replace the file

• Edited by colakid Tuesday, January 21, 2014 6:27 PM

Run in PS admin to do this

Task manager

new task

type in Powershell

check run as admin

run

Repair-WindowsImage -Online -RestoreHealth

dism /Online /Cleanup-Image /RestoreHealth

• Edited by colakid Thursday, January 23, 2014 6:07 AM

Run in PS admin to do this

Task manager

new task

type in Powershell

check run as admin

run

Repair-WindowsImage -Online -RestoreHealth

dism /Online /Cleanup-Image /RestoreHealth

• Edited by colakid Thursday, January 23, 2014 6:07 AM

Run in PS admin to do this

Task manager

new task

type in Powershell

check run as admin

run

Repair-WindowsImage -Online -RestoreHealth

dism /Online /Cleanup-Image /RestoreHealth

• Edited by colakid Thursday, January 23, 2014 6:07 AM

I tried the PS idea and this is the result

This does not look good.

Probably a good time to backup and install Windows clean.

Hello,

I have seen reports of some errors mounting ISO files where there are removable drive letters in the picture. I didn't get the exact conditions to repro the scenario.

Can you try removing or reordering the drive lettering of the removable drive letters?

no gaps in drive lettering for example?

I also have seen the error display but the iso still mounts on occasion, so check explorer to make sure it didn't actually

I also had same problem in windows 8.1 . Some of iso will mouns but some not .

Solved

To use iso i opened iso with 7zip and extracted and run .

I also had same problem in windows 8.1 . Some of iso will mouns but some not .

Solved

To use iso i opened iso with 7zip and extracted and run .

I suggest everyone use 7-zip, its very handy generally

• Proposed as answer by rbrown22 Monday, July 07, 2014 2:19 PM
• Unproposed as answer by rbrown22 Monday, July 07, 2014 2:19 PM

• Proposed as answer by rbrown22 Monday, July 07, 2014 2:19 PM
• Unproposed as answer by rbrown22 Monday, July 07, 2014 2:19 PM

I was struggling with this too. I found that the problem is a 'sparse' attribute that gets added by the Akamai downloader (known bug).  To fix just copy the ISO (and the VHD) files to another folder this removes the (P).  I found the answer at:

http://serverfault.com/questions/424794/fail-to-mount-image-files-in-windows-server-2012

Rusty

I was struggling with this too. I found that the problem is a 'sparse' attribute that gets added by the Akamai downloader (known bug).  To fix just copy the ISO (and the VHD) files to another folder this removes the (P).  I found the answer at:

http://serverfault.com/questions/424794/fail-to-mount-image-files-in-windows-server-2012

Rusty

@Rusty Brown

Very Nice Find.  I downloaded an ISO from Microsoft and it required that I first load Akamai.  After downloading, I could not Mount the ISO.  Saw your post and "Copied" (do not move) the file to another folder.  Then the Mount worked.  Save the day for me.

• Proposed as answer by Ramadan Cola Thursday, October 02, 2014 2:02 PM

@Rusty Brown

Very Nice Find.  I downloaded an ISO from Microsoft and it required that I first load Akamai.  After downloading, I could not Mount the ISO.  Saw your post and "Copied" (do not move) the file to another folder.  Then the Mount worked.  Save the day for me.

• Proposed as answer by Ramadan Cola Thursday, October 02, 2014 2:02 PM

in my w8,.1 pro, despite the complaint of  "Sorry there was a problem mounting the file."

the iso still mounted on a free drive letter. yes it is not obvious that the iso file is mounted until open a new explorer and refresh. then you will see on the right pane one of the drive starting with DVD DRIVE(<x>)

strange and annoying but still mounted

• Edited by fs - ab Wednesday, November 05, 2014 6:16 PM

in my w8,.1 pro, despite the complaint of  "Sorry there was a problem mounting the file."

the iso still mounted on a free drive letter. yes it is not obvious that the iso file is mounted until open a new explorer and refresh. then you will see on the right pane one of the drive starting with DVD DRIVE(<x>)

strange and annoying but still mounted

• Edited by fs - ab Wednesday, November 05, 2014 6:16 PM

@Rusty Brown

Very Nice Find.  I downloaded an ISO from Microsoft and it required that I first load Akamai.  After downloading, I could not Mount the ISO.  Saw your post and "Copied" (do not move) the file to another folder.  Then the Mount worked.  Save the day for me.

I have not seen a problem with the that download manager, the ISO downloaded OK but it took a while

You can control whether the file is set as sparse or not by running (from an elevated command prompt) fsutil sparse setflag <filename> 0|1

To turn off the sparse setting, run:

fsutil sparse setflag YOURFILENAMEHERE 0

To turn it back on, run:

fsutil sparse setflag YOURFILENAMEHERE 1

and to query it:

fsutil sparse queryflag YOURFILENAMEHERE
bye

I can verify that this works. It's kind of weird, but it works.

Set default programs choose Windows Disk Image Burner.
 Then click on choose set associations for this program make sure iso is set

Edit never hurts to run SFC /SCANNOw