Cannot Install SP1
I am trying to upgrade a Windows 7 Ultimate x64 to SP1, however the installation aborts at 19% with a 80073712 error.
Tried various solutions suggested in the net and specifically:
1. Windows Update Readiness Tool, after executing it
%SYSTEMROOT%\Logs\CBS\CheckSUR.log
contains
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-08-06 09:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
and
%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log
contains
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-08-05 20:40
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 1183
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-08-05 21:42
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 782
No errors detected
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 12.0
2011-08-06 09:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
so no errors found!
2.Fixing the Windows Update using Microsoft Fix It
3. Downloading and reinstalling Windows Update
4. Runnig Setup and Repair from Win 7 DVD-ROM, it recognises the Windows Partition as Windows 7 Ultimate Recovered, however when I try to run repair, it aborts with a message 'This version of System Recovery Options is not compatible with the version of
Windows you are trying to repair...'
But nothing helped, and still cannot install SP1.
Additionally for a few months now, every time at boot a get a message of the type 'Please restart to complete updates', deleted reboot.xml from C:\Windows\winsxs but still the message appears.
Is there anything that could be done, in order to restore Windows Update functionality and be able to install SP1, or only a clean install of Windows will help?
Thanks in advance
Emmanouil Gimissis
MSc ICSD
MCP
August 6th, 2011 2:14pm
What is the EXACT message you get when it fails? Have you tried using the standalone installer? Try disabling (or uninstalling) your anti-virus before attempting the install.Noel Paton | Nil Carborundum Illegitemi |
CrashFixPC | The Three-toed Sloth
Free Windows Admin Tool Kit Click here and download it now
August 6th, 2011 4:30pm
Hi,
About update error 80073712, please refer this KB:
You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista
http://support.microsoft.com/kb/931712/en-us
And about error
message 'This version of System Recovery Options is not compatible with the version of Windows you are trying to repair...'
This error may occur if you use the 32-bit version of the Windows 7 installation disc to run the Complete PC Restore
program on a computer that is running the 64-bit version of Windows 7. By default, the 64-bit operating system is selected in the list of installed operating systems.
To work around this behavior, on the
Select operating system page, select the blank space in the list under the Windows Vista operating system, and then click
Next.
Hope that helps.
Regards,
Leo Huang
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.comPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
August 7th, 2011 11:07pm
Hi,
About update error 80073712, please refer this KB:
You receive error code "0x80073712" or the "Windows Features" dialog box is empty when you try to install updates or components in Windows 7 or in Windows Vista
http://support.microsoft.com/kb/931712/en-us
And about error
message 'This version of System Recovery Options is not compatible with the version of Windows you are trying to repair...'
This error may occur if you use the 32-bit version of the Windows 7 installation disc to run the Complete PC Restore
program on a computer that is running the 64-bit version of Windows 7. By default, the 64-bit operating system is selected in the list of installed operating systems.
To work around this behavior, on the
Select operating system page, select the blank space in the list under the Windows 7 operating system, and then click
Next.
Hope that helps.
Regards,
Leo Huang
TechNet
Subscriber Support in forum. If you have any feedback on our support, please contact
tngfb@microsoft.com
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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August 8th, 2011 6:00am
Thanks for your replies.
I have tried already disabling the antivirus and also using the standalone installer.
The Windows Update terminates with message
Code 80073712 Windows Update encountered an unknown error
while standalone installer aborted with
Installation was not succesful
A system error prevented the service pack from installing. Please download and run the "Check for System Update Readiness'' tool at ...
If the "Check for System Update Readiness'' tool doesn't fix the problem, visit the Microsoft website for more information Details
And details responds with
Error: ERROR_SXS_COMPONENT_STORE_CORRUPT(0x80073712)
Managed to start In Place Repair with a downloaded Windows 7 x64 image (the original DVD-ROM seem to gets mixed up because it contains both x86 and x64, well done MS!) but it aborts every time in 0% at Gathering Settings after starting
the upgrade, tried 2 times after closing all programs, disabling antivirus etc.
So, it seems, I have tried all the solutions (Update Readiness tool, In Place upgrade, running standalone installer) usually suggested for this upgrade problem. The other solution suggested - System Restore is not practical because I dont know the exact
date that this problem occured, surely many applications were installed in the meantime and its more practical to do a clean install. Is there anything that could be done, except a clean install?
E. Gimissis
MSc ICSD
MCP
August 8th, 2011 1:20pm
Hi,
If in-place hang at 0%, the installation disk may be damaged or corrupted. You can use another Windows 7 image for test.
In addition, for Windows 7 update issue, you can try to perform reset Windows Update Components:
http://support.microsoft.com/kb/971058
Hope that helps.
Regards,
Leo
Huang
TechNet
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tngfb@microsoft.com
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August 8th, 2011 10:42pm
Hi,
thanks for your prompt reply.
1. I had already tried resetting Windows Update components, I tried again yesterday, no luck.
2. The DVD was downloaded yesterday from MS site, using Download Manager, which checks the image after download. Furthermore, I used a program to mount the image, so corrupt DVD media is not possible.
Any more suggestions?
Best Regards
E. Gimissis
August 9th, 2011 1:57am
Hi,
Try to remove all third party tools and antivirus program, then logon with
Clean Boot,
and perform in-place upgrade again.
Regards,
Leo
Huang
TechNet
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tngfb@microsoft.com
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August 9th, 2011 5:10am
Click Start=>type winver in the search box and select it from the program results.
Which version of Windows is running? Has the Service Pack 1 already installed? Version 6.1 (build 7601)?
August 9th, 2011 2:19pm
Sorry you couldn't get SP1 installed.
Don't blame your ganked install and over-used activation key on a product that clearly does not present these issues for millions of users.
Just select Service Pack 1 in Windows Update and it installs. (When you have a properly installed OS. legally activated and compatible hardware and software, that is.)
I don't have any empathy for your baseless rant. Please use the "partner" label carefully.
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August 10th, 2011 8:14am
Windows is running Version 6.1 (build 7600), and SP1 is not installed, the whole purpose is to manage to install it.
August 10th, 2011 10:02am
Hi, thanks for your kind support.
However, after spending 3 hours uninstalling antivirus, clean booting and trying windows update, standalone sp1 install and in place repair, the result is null. In general, lost 3 days in trying to get Win 7 SP1 to install with no luck. It seems that Win
7 has a lot of faults in general, and these faults could not be repaired, even with MS tools, terrible waste of time. The only solution is to format and reinstall, but I am considering not installing Win 7 again, since it is proven not reliable and ill supported
my MS. Except support in this forum, only paid support is available, which in my humble opinion is terrible.
Best Regards
E. Gimissis
MSc ICSD
MCP
Free Windows Admin Tool Kit Click here and download it now
August 10th, 2011 10:48am
Sorry that I cannot follow in your path.
But, what information lead you to this conclusion what I have a 'ganked install' and 'over used activation key', or that I don't have a 'properly installed OS', 'legally activated' and with 'compatible software and hardware' ? It's interesting, since
1 day ago you were asking if SP1 was installed, now you 'provide' information that not even MS can provide. To answer that once and for all, I am only using legally owned software, on MS certified hardware. I am working in IT since 1987, used MS and other
companies products since then, working full time with VB since 1993, hold an MSc in Software Design and MCP certification and finally, earn 100% of my income from IT since then. So it seems that I have at least a 'minimum' of experience in installing and supporting
software, don't you think?
Furthermore, what are the tools provided in order to correct this 'ganked install', according to you? Did you suggest anything, and I didn't try it ? Should not be a method that really will fix such problems, without having to resort to a clean install ?
Do you have any idea of the amount of work required in order to do a clean install and then install 20 application needed by an user, especially if the user is a busy Managing Director ? Do you have any idea, also, on the amount of damage this is doing to
MS, beside what me or you will say? To be frank, I have seen too many cases of things going wrong, the most recent was in a training with a MS certified instructor, where all hell broke loose with W2008R2 and she couldn't fix without a clean install. If you
think that MS or any other company, makes perfect software without any bugs or errors, what is the purpose of having 5-10 Windows Updates/Fixes every month? Everybody can make an error, especially people and software, even MS software is made by people.
Its interesting also, from another point of view, since I thanked those that responded in this topic, including you, and complained about lack of official MS support. So, you and only you, seem to have a 'baseless rant' and 'empathy' against me. Please correct
your manners against other people, if you don't want to help, is ok, if you disagree with my opinions is also perfectly ok, but its not ok at all, to make false accusations such as those you made against me.
August 10th, 2011 11:18am
Hi,
Does all the steps in the http://support.microsoft.com/kb/931712/en-us still
have not resolve this updates issue?
Please try the following steps:
Delete pending.xml from C:\windows\winsxs
to do please follow the steps below :
a- Open Command Prompt with elevation
b- Type in takeown /f C:\Windows\winsxs\pending.xml
c- to take ownership of the file Type in cacls C:\Windows\winsxs\pending.xml /G :F
c- Type in del C:\Windows\winsxs\pending.xml
d- reinstall Windows update agent with /wuforce parameter
you can download the windows update agent from :
http://download.windowsupdate.com/v7/windowsupdate/redist/standalone/WindowsUpdateAgent30-x86.exe
e-Try Windows Update
If you were not able to delete pending.xml, please let me know, we can try other special tool.
Thanks.
Kevin Tu
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August 11th, 2011 5:45am
Hi, thanks for your kind, professional and precise reply.
I tried to implement steps in
http://support.microsoft.com/kb/931712/en-us however, sfc returned no errors, while system restore was not an option in my case since do not have a record of when the problem occured, many needed applications were installed and as such I thought it
will take much more time, than a clean install.
It is very interesting the solution you propose, in order to reinstall windows update agent. I had tried to reinstall it before but without /wuforce paremeter.
However, I am into this problem for 4 days, until yesterday had received no satisfactory answer, such as this you propose. All things suggested or found in the internet, I had tried with no luck, so yesterday I was forced, really forced, to reinstall
Windows and I am now in the process of completing the applicaiton installation etc. So its not possible to try your solution, since the relevant hard disk was formatted.
Thanks anyway for your time and effort,
E. Gimissis
MSc ICSD
MCP
August 11th, 2011 10:44am