Problem signature: Problem Event Name: APPCRASH Application Name: Explorer.exe Application Version: 6.0.6002.18005 Application Timestamp: 49e01da5 Fault Module Name: mso.dll Fault Module Version: 14.0.6112.5000 Fault Module Timestamp: 4e9b27af Exception Code: c0000005 Exception Offset: 00402024 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: fd00 Additional Information 2: ea6f5fe8924aaa756324d57f87834160 Additional Information 3: fd00 Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Hi, Are there any applications or updates installed before the issue occurs? What about to boot in Clean Boot to check the result? Run antivirus program and perform a full scanning in Safe Mode to check. If the issue persists, please run ShellExView ------------------------------------ 1). Download ShellExView v1.41 from the following link http://www.nirsoft.net/utils/shexview.zip Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. 2). Right-click the "shexview.zip" file, select "Extract All", the Extraction Wizard will prompt. 3). Click Next, input "C:\ShellExView" (without the quotation marks) in the "Files will be extracted to this directory" textbox. 4). Click Next and click Finnish. 5). Open the "C:\ShellExView" folder and double-click the "shexview.exe" file. It will scan the registry for all the shell extensions. 6). Select all the non-Microsoft extensions in pink by press "Ctrl" in the keyboard. 7). Click the "Disable Selected Items" on the toolbar and click Yes. 8). Restart your computer and check if the issue is resolved. Regards, Sabrina This posting is provided "AS IS" with no warranties or guarantees, and confers no rights. |Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.