Original title:Parental ControlsI can't get into email because it says due to parental controls. When I try and access parental controls I get the message :We are unable to retrieve your parental controls settings at this time. Please try again later.

Hi,To assist you better please provide the following details:1. Which is the email client installed on the computer?2. Is this the first time you came across this issue?3. Have you logged in to the administrator account?4. What is the version of operating system installed on your computer?Regards,Manasa P – Microsoft Support