Hello Everybody, So the problem with my laptop (HP TM2 running Windows Home 7) that's stumping me is this; I can search for wi-fi points and connect to them no problem (my mobile hotspot, home wi-fi, girlfriend's wi-fi), but nothing is giving me internet access. I bought an ethernet cable hoping that could be a suitable work-around for me and sadly I had the same problem with that connection. I have tried to google remedies and I tried to just give up even and restored factory settings and everything, but even after losing all my data on the factory restore I can't access the internet via any connection method. When this started I hadn't made any configuration changes in a while other than installing VirtualBox about a month before. I was just reading a Yahoo article (I should've known better than to read a Chris Chase article lol) when on my taskbar where it displays the computer's connection status it went from a showing full connection to the little yellow alert triangle. I'm hoping it's not a hardware problem and it's just something I'm overlooking, but I'll deal with it if it is since I love this laptop. Thank you in advance for any help, advice, info, or even condolences lol. I'll check back while I'm at work daily (well, Monday - Friday) to see what I can do to make your lives easier in regards to finding a solution.

Hi , First, please go to run the built-in network troubleshooter. This issue can be caused by virus, malware, third party applications and high security settings. You can also try the following steps to troubleshoot the issue. 1.I suggest you scan the system with the antivirus which installed on your computer. 2.Temporarily disable all the third party security programs and boot in Clean Boot to test the issue. 3.Update or reinstall the NIC driver and update the routers firmware. 4.Assign a static IP address for a test ========================= a. Click "Start", input "NCPA.CPL" (without quotation marks) and press Enter. b. Right click on the connection that you use for the local connection, and then click "Properties". c. Click Continue to verify the administrator permission. d. Click to select "Internet Protocol Version 4 (TCP/IPv4)", and then click "Properties". e. Select use the following IP address. Manually set IP address (For example, if your router IP address is 192.168.1.1, we can type the IP address as 192.168.1.22. If the router IP address is 192.168.0.1, we should type in 192.168.0.22.) Manually set Subnet mask as 255.255.255.0 (Note: We can use this address as the default subnet mask.) Manually set Default gateway (Note: Default gateway is the IP address of the router.) Manually set preferred DNS server (Note: Preferred DNS server is also the address of the router.) f. Click OK. For more information about setting up a home network, please refer to the following links: http://windows.microsoft.com/en-US/windows7/Setting-up-a-home-networkTracy Cai TechNet Community Support

Hi there. When you say you are performing a factory restore, do you mean you're putting the HP Operating System Restore disc in, or are restoring from an image? Try the following out (in sequential order): I would suggest that you try giving yourself a static IP address and ensuring that you can connect to the internet that way. If you can't, then I suggest it is your laptop at fault. If you have another device (even a smart phone) that you can connect to your network (over wireless is fine) then try browsing the internet. If you can't, then I suggest that your router is either not providing DHCP Addresses (automatic IP address configuration) or the router is faulty. As you have said that you're having the same problem in multiple places, I think this is unlikely to be the problem. If you open Internet Explorer > Internet Options > Connections tab > LAN Settings...check to see that "Automatically Detect Settings" is ticked. Some routers require this to be turned on, else it just won't behave itself. VirtualBox, if like some of the other virtualisation products, may add in some networking components, or reconfigure your network. I strongly suggest that you remove this product before continuing, to rule it out. Make sure you reboot after removing VirtualBox. If still having problems, run the following from the command line: Click Start Menu then simply type: cmd and when it shows up in the search list, right click and select Run as administrator. If prompted to run as elevated user, click Allow or OK (I can't remember the exact wording.) Within command prompt, type the following commands in, pressing Enter after each. ipconfig /flushdns nbtstat -RR nbtstat -R arp -d * netsh winsock reset catalog netsh interface ipv4 reset c:\ipv4reset.log netsh interface ipv6 reset c:\ipv6reset.log Reboot your computer once done, then login again. If the yellow exclamation mark still shows up, ignore it and try browsing to the Internet anyway (via Internet Explorer.) I sometimes find that Windows doesn't detect it's connected to the Internet, until you force it to connect by opening your browser. Let us know how you go with it mate. Ian

Hi , First, please go to run the built-in network troubleshooter. This issue can be caused by virus, malware, third party applications and high security settings. You can also try the following steps to troubleshoot the issue. 1.I suggest you scan the system with the antivirus which installed on your computer. 2.Temporarily disable all the third party security programs and boot in Clean Boot to test the issue. 3.Update or reinstall the NIC driver and update the routers firmware. 4.Assign a static IP address for a test ========================= a. Click "Start", input "NCPA.CPL" (without quotation marks) and press Enter. b. Right click on the connection that you use for the local connection, and then click "Properties". c. Click Continue to verify the administrator permission. d. Click to select "Internet Protocol Version 4 (TCP/IPv4)", and then click "Properties". e. Select use the following IP address. Manually set IP address (For example, if your router IP address is 192.168.1.1, we can type the IP address as 192.168.1.22. If the router IP address is 192.168.0.1, we should type in 192.168.0.22.) Manually set Subnet mask as 255.255.255.0 (Note: We can use this address as the default subnet mask.) Manually set Default gateway (Note: Default gateway is the IP address of the router.) Manually set preferred DNS server (Note: Preferred DNS server is also the address of the router.) f. Click OK. For more information about setting up a home network, please refer to the following links: http://windows.microsoft.com/en-US/windows7/Setting-up-a-home-network Tracy Cai TechNet Community Support Thank you very much, apparently the wipe and everything I'd gone through chasing this around was for nothing as I just wasn't setting a Static IP correctly (I didn't know to set the Gateway & DNS server as the router's default IP.) I had gone through all the other steps before but I did them again just in case and of course I screwed up on the last step lol :) @ Ian I followed your post first as it showed up in my email first and I knew it wasn't router related as my phone, xbox 360, ps3s, psp, and family's devices can all connect just fine (not all at once of course.) As far as the restore, it was the recovery image that comes stock on the computer as this laptop doesn't have a disc driver. Auto Detect Settings was already checked, VirtualBox was uninstalled and I ran all of the cmd prompts you suggested, unfortunately these fixes didn't work as all along what I needed to do was configure the static IP correctly. Thank you both very much :)