Can't update!!
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-YH4YQ-34V6R-4PGWX
Windows Product Key Hash: t28fP+9/24z5b+mFZ/nslFCDP+8=
Windows Product ID: 89572-OEM-7231627-29780
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6002.2.00010300.2.0.002
ID: {F75FFB88-6F5B-4E17-AD5C-03CAFC697FF5}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.100218-0019
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{F75FFB88-6F5B-4E17-AD5C-03CAFC697FF5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4PGWX</PKey><PID>89572-OEM-7231627-29780</PID><PIDType>8</PIDType><SID>S-1-5-21-3490913242-1840087770-1044511383</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario
C500 (RQ335UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070116000000.000000+000</Date></BIOS><HWID>4B333507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern
Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File
Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft
Office Home and Student 2007</Name><Ver>12</Ver><Val>59FC6A46B9D8F0E</Val><Hash>So89hj44OkDDrDibvulyp6kIHz0=</Hash><Pid>81602-903-5560651-68849</Pid><PidType>1</PidType></Product></Products><Applications><App
Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12"
Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJrKE05oqwEPMe+IVSOQ0IHBxsrDy9CpsylLu3axW+Bo=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HP NISSAN
FACP HP NISSAN
HPET HP NISSAN
BOOT PTLTD $SBFTBL$
MCFG HP NISSAN
SLIC HPQOEM SLIC-MPC
APIC HP NISSAN
SSDT SataRe SataAhci
SSDT SataRe SataAhci
SSDT SataRe SataAhci
August 12th, 2010 8:07am
Hi,
From the description, it seems that error code 0x80070002 was received during Windows update.
First of all, I noticed that you are using Mozilla Firefox as default explorer. Please make a switch to Internet explorer. If the issue persists, please refer to
Windows Update error 80070002.
Meanwhile, please make sure your system is clean by performing virus scan using the antivirus software.
Regards,
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”
Free Windows Admin Tool Kit Click here and download it now
August 16th, 2010 2:12pm
Did all that. Not switching my browser cause it has nothing to do with my problem. Also scanned for viruses.
It does seem like I updated months ago and windows update stopped working.
Still not work. Argh.
August 18th, 2010 12:30am
Hi,
Given this situation, I suggest perfrom the steps below to troubleshot:
Step 1.Run Dial-a-Fix to clear Windows Update temp folders and clear All Polices
=======================================================
1. Please Download Dial-a-fix.exe from the link below:
Http://djlizard.net/software/Dial-a-fix-v0.60.0.24.zip
Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability.
2. Save the zip file on the Desktop, and please right click on the zip file and choose extract to extract all contents to the Desktop.
3. Double click the "Dial-a-fix.exe" and check “Fix Windows Update”, check “Empty temp folders”and then click "Go". Wait for the process completes.
4. Click “Flush SoftwareDistribution”
5. Click button “Polices..”. Uncheck the box “Hide disabled policies”. Click Remove Button. Click Close.
6. Click “Log” (The icon displays as a document in the bottom of the window).
7. When the prompted window appears, Click "Save". Please save the file on the Desktop.
8. Return to the Desktop, you can upload the collected files to SkyDrive, and let me know the URL by replying this thread. For detailed steps on how to upload files with SkyDrive, please refer to:
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you.
Step 2.Check Windows Update related services
====================
1. Click Start, type "services.msc" (without quotation marks) in the open box and click OK.
2. In the right pane, please check whether the following four services have been started:
Background Intelligent Transfer Service
Cryptographic Services
Automatic Updates
Event Log
If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service.
Can we turn on above services?
If so, please check updates once again.
Step 3.Check updates via Windows update feature
=====================================
After performing above steps, please visit the Windows Update website again to check whether the installation is able to go through.
For your convenience, I have listed the link of Windows Update website as below:
http://windowsupdate.microsoft.com ;
Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
Free Windows Admin Tool Kit Click here and download it now
August 18th, 2010 6:39am