Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 Cached Online Validation Code: N/A, hr = 0x80070426 Windows Product Key: *****-*****-YH4YQ-34V6R-4PGWX Windows Product Key Hash: t28fP+9/24z5b+mFZ/nslFCDP+8= Windows Product ID: 89572-OEM-7231627-29780 Windows Product ID Type: 8 Windows License Type: COA SLP Windows OS version: 6.0.6002.2.00010300.2.0.002 ID: {F75FFB88-6F5B-4E17-AD5C-03CAFC697FF5}(3) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: Registered, 1.9.42.0 Signed By: Microsoft Product Name: Windows Vista (TM) Home Basic Architecture: 0x00000000 Build lab: 6002.vistasp2_gdr.100218-0019 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: 2.0.48.0 OGAExec.exe Signed By: Microsoft OGAAddin.dll Signed By: Microsoft OGA Data--> Office Status: 100 Genuine Microsoft Office Home and Student 2007 - 100 Genuine OGA Version: Registered, 2.0.48.0 Signed By: Microsoft Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32) Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{F75FFB88-6F5B-4E17-AD5C-03CAFC697FF5}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-4PGWX</PKey><PID>89572-OEM-7231627-29780</PID><PIDType>8</PIDType><SID>S-1-5-21-3490913242-1840087770-1044511383</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>Presario C500 (RQ335UA#ABA) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070116000000.000000+000</Date></BIOS><HWID>4B333507018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>59FC6A46B9D8F0E</Val><Hash>So89hj44OkDDrDibvulyp6kIHz0=</Hash><Pid>81602-903-5560651-68849</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software Licensing service is not running. Windows Activation Technologies--> N/A HWID Data--> HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJrKE05oqwEPMe+IVSOQ0IHBxsrDy9CpsylLu3axW+Bo= OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes Windows marker version: 0x20000 OEMID and OEMTableID Consistent: yes BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC HP NISSAN FACP HP NISSAN HPET HP NISSAN BOOT PTLTD $SBFTBL$ MCFG HP NISSAN SLIC HPQOEM SLIC-MPC APIC HP NISSAN SSDT SataRe SataAhci SSDT SataRe SataAhci SSDT SataRe SataAhci

Hi, From the description, it seems that error code 0x80070002 was received during Windows update. First of all, I noticed that you are using Mozilla Firefox as default explorer. Please make a switch to Internet explorer. If the issue persists, please refer to Windows Update error 80070002. Meanwhile, please make sure your system is clean by performing virus scan using the antivirus software. Regards, Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

Did all that. Not switching my browser cause it has nothing to do with my problem. Also scanned for viruses. It does seem like I updated months ago and windows update stopped working. Still not work. Argh.

Hi, Given this situation, I suggest perfrom the steps below to troubleshot: Step 1.Run Dial-a-Fix to clear Windows Update temp folders and clear All Polices ======================================================= 1. Please Download Dial-a-fix.exe from the link below: Http://djlizard.net/software/Dial-a-fix-v0.60.0.24.zip Please Note: The third-party product discussed here is manufactured by a company that is independent of Microsoft. We make no warranty, implied or otherwise, regarding this product's performance or reliability. 2. Save the zip file on the Desktop, and please right click on the zip file and choose extract to extract all contents to the Desktop. 3. Double click the "Dial-a-fix.exe" and check “Fix Windows Update”, check “Empty temp folders”and then click "Go". Wait for the process completes. 4. Click “Flush SoftwareDistribution” 5. Click button “Polices..”. Uncheck the box “Hide disabled policies”. Click Remove Button. Click Close. 6. Click “Log” (The icon displays as a document in the bottom of the window). 7. When the prompted window appears, Click "Save". Please save the file on the Desktop. 8. Return to the Desktop, you can upload the collected files to SkyDrive, and let me know the URL by replying this thread. For detailed steps on how to upload files with SkyDrive, please refer to: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 The above Windows Live ID is ONLY for collecting troubleshooting information. Please do NOT send your questions to it. For any new questions, please post in the forums so that more MSFT, MVP and community members can help you. Step 2.Check Windows Update related services ==================== 1. Click Start, type "services.msc" (without quotation marks) in the open box and click OK. 2. In the right pane, please check whether the following four services have been started: Background Intelligent Transfer Service Cryptographic Services Automatic Updates Event Log If not, please double click the service. In the tab "General ", make sure the "Startup Type" is "Automatic". Then please click the button "Start" under "Service Status" to start this service. Can we turn on above services? If so, please check updates once again. Step 3.Check updates via Windows update feature ===================================== After performing above steps, please visit the Windows Update website again to check whether the installation is able to go through. For your convenience, I have listed the link of Windows Update website as below: http://windowsupdate.microsoft.com ; Regards,Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.