I did an eraser on my computer and now I can't download anything. I don't know if I erased some valuable files but whatever it is I hope someone can help me with this problem....PLEASE!!!!!Tamica Bryant

Hi, Before going any further, I would like to verify these situations: 1 What operation did you use? 2 What error message did you receive when you download files? 3 What have you done to clean the computer? I suggest to perform these tests to troubleshoot the issue: 1 Logon with Safe Mode with networking to see if the same issue occurs 2 Perform a system restore if you delete some valuable files If the issue persists, you can try to use in-place update to fix the system issue: http://support.microsoft.com/kb/2255099 Hope that helps. Regards, Leo HuangPlease remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

I bet you didn'y have a backup? Renee