When I log in to my domain account on Windows 8.1 Pro 64-bit and on multiple machines, I get the message:

We're sorry, but something went wrong.  Your Microsoft account wasn't connected to this domain account.

Code: 0x8004804e

I have connected my Microsoft account to my domain in the past without problems, but can't get it to work now on two different computers with multiple users.

Thanks

Greg

Do this work in any workstation?

Probably, the group policy settings don't allow you to connect a Microsoft account.

http://windows.microsoft.com/en-us/windows-8/connect-microsoft-domain-account

Hi Greg,

From your description, you make the domain account connect to Microsoft account. However, you will get the following massage,

We're sorry, but something went wrong.  Your Microsoft account wasn't connected to this domain account.

Code: 0x8004804e

There is workaround, you can connect the Microsoft account again.

As for the solution, I researched our case database just now and find that the case which has the same error 0x8004804e is very rare. Could you give me more time for further investigation? I will update you on the case troubleshooting tomorrow.  Thanks for your understanding and cooperation.

Hi Greg,

Hare are things going? Based on my further investigation, it may cause by network. It is the best method to analysis this issue that collect network trace during the issue reproduce. For Microsoft, there is network monitor tool. Here are steps,

1. Download Microsoft Network Monitor Tool from the following link and install it on the problematic machines

http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=983b941d-06cb-4658-b7f6-3088333d062f

 

2. Start Network Monitor at "Start" ->"Program"-> "Microsoft Network Monitor 3.4" -> "Microsoft Network Monitor 3.4"

3. On the left-panel, check the "LAN connection" and uncheck the other unnecessary connections

 

4. Click "Tools", click "Options", switch to the "Capture" tap, and set the "Temporary capture file size (MB)" to 200

 

5. please run the command line below in the cmd.exe with admin permission to clear the DNS cache and NetBIOS cache

 

ipconfig /flushdns

nbtstat RR

 

6. Click "New Capture", click "Start" on the Capture menu

 

7. Try to reproduce this issu

 

8. When get the error, click "Stop" on the Capture menu, and click "File"->"Save as" to save the captured files.

 

Please upload the one drive if you want to we help you analysis.

Thank you.

Thank you.  I'll give this a try over the weekend and send you the results.

It does, but only on workstations that were setup a couple of months ago.  I'll look into the group policy setting.  I don't think that policy is defined, but I'll double check the "Block Microsoft accounts" policy setting.

@Bryan, thank you for your help.  Here is a public link to the capture of network traffic.

https://onedrive.live.com/redir?resid=806570FBB48D3918%21762

Thank you

Greg

Hi Greg,

Thank you so much your cooperation.

Unfortunately, we cannot get any available information from the network tracing. To do further investigation, I learnt the issue may be cause by the file or registry that store the information about Microsoft account is corrupt. So we can reconnect the Microsoft account again to bypass this issue.

As for the root cause, I have done a lot of research recently, however the resource is limited. I will continue to perform bottom layer analysis of this mechanism. It will cost time but I will follow it as soon as I find any useful clue.

Thank you for your time.

• Marked as answer by Brandon RecordsModerator Monday, February 02, 2015 8:44 PM

I now have this problem as well. Is there an answer yet?

Me too with the same problem!

More here  http://answers.microsoft.com/en-us/windows/forum/windows8_1-files/your-microsoft-account-wasnt-connected-to-this/d42cb767-d99d-44df-9028-b824dbb13e81

Unfortunately, I was never able to find a solution.  Good luck guys...