Hi,

I went to view some videos from a recent vacation yesterday and realized that something was wrong with my computer. After I double clicked on the file, the video app acted like it was going to open, but closed itself out instead. I tried other video programs and got a message that a problem had occurred. I installed my updates, but I still can't view my videos. I am running a McAfee security scan and I am following Windows' directions for finding and fixing corrupted files.

The video files show up in the folder with the video app thumbnail, but their name does have the IMG as if they are pictures.

Has anyone had this happen to them?

Does anybody have any other suggestions?

• Edited by Can'tSeeVideos 7 hours 2 minutes ago

If you are facing issue with default video app then try running the Apps troubleshooter

You may try a Clean Boot

Can you play the video files with WMP or any other Video P