Can't Install Lexmark 7100 Series Printer
I have Vista and have been trying to add a Lexmark 7100 Series Printer. I get messages
1) Spooler SubSystem App stopped working and was closed and
2) Unable to install printer. The printer driver is not compatible with a policy enabled on your computer that blocks NT4.0 drivers.
Can anyone help?
October 24th, 2010 11:28pm
Hi,
Please check if the following KB article helps:
Error message when you try to connect to a shared printer in Windows Vista: "The printer driver is not
compatible with a policy enabled on your computer that blocks NT 4.0 drivers"
Regards,
Sabrina
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October 26th, 2010 5:09pm
hi mini mouse,
here is the solution,
First download the Software from
http://support.lexmark.com/index?segment=SUPPORT&userlocale=EN_US&locale=en&productCode=LEXMARK_X7170&page=product&frompage=null#1
then
Step 1: Uninstall all driver from START/ALL PROGRAM/LEXZMARKxxx SERIES/UNINSTALL
Step 2 : Start your PC again after you unplug the USB Cabel between Printer and PC.
Step 3 : Erase all Files with "LX" begins in Files " C:\Windows\system32\spool\drivers\w32x86\3 " (if you use 64 Bit System " C:\Windows\system32\spool\drivers\x64\3 "
Step 4 : Also erase all file with "LX" begins in Files " C:\Windows\system32\spool\prtprocs\w32x86" and/or (if you use 64 Bit System " C:\Windows\system32\spool\prtprocs\x64 ". If you can not see the Files pls. check
and active " all files visiable" from EXTRAS I OPTIONS I View.
Step 5 : Erase the File "C:\Windows\twain_32\Lexmark " totally.
Step 6 :Use the Keyboard combination , Windows + r , then type
msconfig for opening Systemconfiguration.
Step 7: Choose "SystemStart" first and deactivate all hooks.
Step 8 : Then Change to "Services" and be sure " All Microsoft-Services Hide " active is. Then deactive all hooked Programs .
Step 9 : Close " msconfig" and restart your PC.
Step 10 : After new starting f you get a Message " msconfig", ignore it.
Step 11 : Some Firewalls and Antivirus programs dont let deactivation what we do on Step 7 and 8 . Please stop them manuelly. But
don!t forget to STOP your Internet connection.
Step 12 : Finally Start to Installation from your CD or Drivers which you downloaded from Internet.
Step 13 : Connect your Printer and PC with USB first when the setup needs. Not before.
Step 14 : Use the Keyboard combination , Windows + r , then type
msconfig for opening Systemconfiguration.
Step 15: Choose "SystemStart" first and activate
all hooks.
Step 16 : Then Change to "Services" and be sure " All Microsoft-Services Hide " active is. Then
activate all Programs .
Step 17 : Close " msconfig" and restart your PC.
Don't forget to activate your Firewalls and Antivirus program before you connect to Internet.
YOU HAVE YOUR FUN with your LEXMARK 7100
PLEASE LET ME KNOW WTH RESULTS,
FEDA from TURKEY
December 17th, 2010 8:49am