I'm having more or less the same issue, but it extends beyond just the app. I'm replying here because this is the topic I was referred to by one of your support members on twitter and I'm trying to help keep things organized so that hopefully one day Microsoft
can solve the issue.
I have the Logitech Webcam HD C 525 which worked perfectly fine on my Windows Vista Home Premium machine. I recently built myself a computer and purchased Windows 8.1 complete (I heard that you could chose the OS language and as I'm living overseas I was really
happy to finally be able to use Windows in English).
I'm using Windows 8.1 64 bit and got around to installing skype on Christmas eve so I could video chat with my family back home. However, I ran into an annoying issue when trying to use the webcam. I installed the latest drivers and applications clean and straight
directly from Logitech, plugged in the webcam and it was not detected.
Following the troubleshooting info from Logitech, I then switched my camera from a USB 3.0 port to a 2.0 one, this shouldn't matter, but I tried it anyway. It changed nothing. I uninstalled and reinstalled the drivers multiple times with no change.
After a bit of reaching out on twitter I had a friend suggest using ONLY the Microsoft drivers for my device. I COMPLETELY removed and deleted the device and drivers from my machine and then installed them using the info found here in the troubleshooting section:
http://windows.microsoft.com/en-us/windows-8/camera-app-faq.
I plugged my camera back into the 2.0 port and my camera flicked on for 2 seconds (preview included) then shut off again and told me it wasn't detectable. I opened Skype and it seemed ok. When it came time to actually Skype with my family skype could no longer
detect my webcam. It flicked on and off briefly and told me it wasn't detectable.
The current state of my webcam is that it is buggy and unreliable. Opening skype or the logitech app or ANY app that uses my camera yields the same result: an endless loop of my camera flickering on and off, and messages of "not detected" between
images from my camera. The camera still works on my old computer normally, thus it is not an issue with the camera itself.
I have read many people having my same issue with various webcams (not just Logitech because I briefly considered buying a Microsoft one) and the one thing in common was it was all on Windows 8.1
As posted in a few posts above I downloaded and ran Process Monitor while I opened skype and my camera sat through the endless detect/non-detected issue it has currently. I hope I have the log information saved correctly (if not I can re-do it, it is not difficult
to reproduce as it happens all the time). I could not figure out how to copy/pase the information in the log file, so here is a link to my log file:
https://drive.google.com/file/d/0BznPyE0dem06eVJWRWdFVllhQTQ
- Edited by
AnexRavensong
Thursday, January 02, 2014 11:41 AM
broken link