My (now former) IT was installing a wireless printer and removed the firewalls. He neglected to remove the network from the net. Now getting the following with MSE: Win32/CYCBOT.B and with SpyBot: CoolWWSearch.olehelp. Ran MSE (which had been updated earlier in the day) and continue to receive warning messages even after telling MSE to remove the program. History shows multiple remove or quaranteen. SpyBot also having issues removing CoolWWSearch.olehelp. Did a search and went to LiveOneCare Safety Center and let it run overnight. Found multiple prolems/4 issues plus registry errors. I had the program do it's thing and was told registry was fixed, problems seemed to be corrected but only 1 issue fixed and then program locked up. Rerunning LiveOneCare finds issues and problems again while MSE continues to show Win32/CYCBOT.B which I continue to tell it to remove (it presents the green, completed box) System is running Windows 7 Ultimate x64. Data on the machine includes video interview with now deceased native elders for PhD thesis. There are backups, however work done over the weekend, including transcription of interviews are needed to be pulled. Antivirus is MSE, updated daily and run every 2-3 days. Spybot also is updated as they become available and run every other day. Any way to remove this (these) issue(s)? Or at least be able to recover data prior to any major repair (reformat, reinstall, etc)?

Hi, You may try the following suggestion from Spybot forum. Manual Removal Guide for CoolWWWSearch.OleHelp Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information. If it does not work, try this tool: Remove CoolWWWSearch.OleHelp With Easy Remover software Instant Scan And Removal Arthur Xie TechNet Subscriber Support in forum If you have any feedback on our support, please contact tngfb@microsoft.com.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Hi, Just want to check if the virus has been removed.Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.