Dear all,

Recently, I have installed Microsoft Lync 2013 32-bit on my Lenovo K2450 Windows 7 laptop. It has never been run before on this laptop. When I tried opening it, the following message "Microsoft Lync has stopped working" is displayed and closes unexpectedly. 

Other Microsoft programs like Excel, Powerpoint 2013 works fine. I have looked up similar topics on this forum and tried the methods below but still encountered the same error.

E.g. - tried disabling/uninstalling Bluetooth driver
      - uninstalling Microsoft Lync 2013 and reinstalling it back
      - repairing Microsoft Lync 2013 and restarting

Any help will be greatly appreciated! Any suggestions I will be happy to test/try it out. Thank you in advance!

Here's the error message:

Problem Event Name: APPCRASH

Application Name: lync.exe

Application Version: 15.0.4693.1000

Application Timestamp: 54b5cf44

Fault Module Name: KERNELBASE.dll

Fault Module Version: 6.1.7601.18409

Fault Module Timestamp: 53159a86

Exception Code: e06d7363

Exception Offset: 0000c42d

OS Version: 6.1.7601.2.1.0.256.48

Locale ID: 18441

There are almost always driver related.  Try booting in safe mode with networking and see if you can get it to start without crashing.  Also try using generic video/audio/webcam drivers one at a time to see if you can identify the culprit.