Brand new computer with failed hard drive - Did I lose my keys for office and the upgrade to Win 7 Ultimate?
You could use one of the disk back-ups or disk images you created earlier on to get a new drive to that point in time. SC Tom
April 16th, 2011 4:35pm

I just bought a new computer, and since day 1 I have been having problems getting windows update to install all of the updates, or kept having a conflict with particular applications I would install on the device and I would have to roll it back to a working condition. I had the computer upgraded using my technet account to Windows 7 Ultimate from Windows 7 Home premium, and also 2010 office professional plus from the starter edition. Then after being unable to Isolate the application which was causing the problem, I did a complete restore back to the factory settings. After a complete restore to factory installed software and settings, I kept getting an error stating the software was already installed but it didnt show up ANYWHERE! Are the keys I used to install 2010 office Ultimate Plus and the upgrade to Windows 7 ultimate just gone? Or is there any way to re-use the keys which I used in the process? I am running a scan on the hard drive now to check to ensure consistancy, and functionality. Someone please help! It also seems some of the keys which I havent used yet show up as being activated. I just bought this new computer and the new Technet subscription. Please tell me there is a way to get my computer back to having Windows 7 Ultimate x64 and 2010 Office Professional Plus!?????? H-E-L-P?.................Jeff B.
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April 16th, 2011 5:37pm

Point 1: With a TechNet subscription, you always have access to the keys for the files you downloaded. Go to the technet site. Go the Win 7 download area. Technet will display the keys for the downloads which you have made. Thus, the key problem is solved. Point 2. Do not perform an update but rather a clean install. I've been in this business for over 4 decades and this advice is as valid as from day 1. Backup the data dear to your heart to a USB or an external drive. Clean the disk. Install the desired software. If you have questions as to how to accomplish these steps, don't hesitate to ask. Also, be sure to let us know the make, model, type of computer, hard disk size.
April 17th, 2011 4:51am

Hi, Thanks for posting in Microsoft TechNet forums. Please refer to http://support.microsoft.com/kb/822798 and run the fix it in case Windows update contains corrupt component during the restore. Best Regards Magon Liu TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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April 19th, 2011 12:54am

Hi, As this thread has been quiet for a while, we assume that the issue has been resolved. At this time, we will mark it as ‘Answered’ as the previous steps should be helpful for many similar scenarios. If the issue still persists, please feel free to reply this post directly so we will be notified to follow it up. You can also choose to unmark the answer as you wish. BTW, we’d love to hear your feedback about the solution. By sharing your experience you can help other community members facing similar problems. Thanks for your understanding and efforts. Best Regards Magon Liu TechNet Subscriber Support in forum. If you have any feedback on our support, please contact tngfb@microsoft.com Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
April 25th, 2011 10:13pm

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