I'm currently a student at a school studying to take the CompTIA A+ exam, and was assigned to work in the school's tech service center for hands-on training. Last Thursday, I received an assignment to work on a HP G60-235DX laptop that runs Windows 7 Home Premium. The issue reported is that the laptop wouldn't boot fully. I confirmed it, as when it boots, it gets to where you first see the mouse pointer and then stops booting. So I tried using the laptop's Recovery Console to reset it to factory settings after backing up the user's files. Unfortunately, whenever I press the key to enter the Recovery Console (F11), it instead takes me to the Advanced Boot Options menu (And before you ask, no, there wasn't a "Last Known Good Configuration" option available.). So I contacted the owner to see if she had the installation media that came with the laptop. When she said that she did not, I asked my instructor how to proceed, and he handed me a Windows 7 Ultimate disc so that I could try Startup Repair, and use the Command Prompt to run bootrec.exe, which in turn stated that everything had been completed successfully, yet the computer failed to boot, continuing the actions stated above. Now I have a new issue, making things go from bad to worse. When I ran Startup Repair a second time, it gave me an error message stating that it had found a problem that it couldn't repair, but failed to give any details as to what the error was. Thinking it was an issue with the Startup Repair option, I restarted the computer and tried again. Only this time, when the computer boots, it goes immediately into Startup Repair, displays the same error, and it restarts. It even goes into Startup Repair when the disk isn't inserted. I searched the forums, and found a similar topic, which recommended running chkdsk through the Command Prompt, along with the /f /r /b switches, which is running as I type this. In case this does not work, I need help in repairing the computer, and my instructor's being no help at all, simply giving me articles covering the exact same procedure. Any timely assistance would be greatly appreciated.

I guess nobody bothered to make recovery disks for the machine? Without them your SOL to repair the OS HP can make them available for $$$ My MVP is for the Windows Desktop Experience, i.e. Windows XP, Vista and Windows 7 IT Remote Assistance is available for a fee. Visit my IT site for information. I am best with C++ and I am learning C# using Visual Studio 2010. My page on Video Card Problems is now my most popular landing page. Developer | Windows IT | Chess | Economics | Hardcore Games | Vegan Advocate | PC Reviews

Hi, According the issue, I suggest that you may try to boot Windows 7 in safe mode. Then we can try to do some troubleshooting for this problem.Since reset the computer to factory setting should lose all user data and application in the computer. In case, the computer can run Windows in Safe mode, this problem should be caused by third-party software or drivers. Please plug off device which installed recently. Then reboot the computer again. If the persists, please try to perform a Clean Boot. If the machine start up properly, you may use the half and half method in the article to narrow the root cause. http://support.microsoft.com/kb/929135 Note: Clean Boot is a step of troubleshooting, we can go back to normal by running MSCONIFG. Also you may run “ SFC /SCANNOW” command in Windows RE, to check whether this problem is caused by system files corrupted. In addition, when Recovery Partition doesn’t work, you may contact HP to solve this problem. You said you couldn’t enter Startup Repair via a CD, but you can enter Startup Repair which is installed in the disk. This problem should be caused by the CD. Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.