My desktop shuts down and I get a blue screen. I've updated drivers, ran scan disk, memory diagnostic, checked for virus and malware. Windows 7 64-bit. Help please?

Please post a copy of your dumpfile as shared file to your Sky Drive with a link here. http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 For advice on how to configure your system to create dump files please read: http://support.microsoft.com/kb/254649 The dumpfile will be created at c:\windows\minidump. You may need to change your settings in Windows to be able to see the file. To show hidden files type Folder Options in the search box above the Start button and select View, Advanced Settings and verify that the box before "Show hidden files and folders" is checked and "Hide protected operating system files" is unchecked. You may need to scroll down to see the second item. You should also make certain that the box before "Hide extensions for known file types" is not checked. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your Sky Drive. http://www.nirsoft.net/utils/driverview.html Type System Information in the Search Box above the start Button and press the ENTER key. Select File, Export and give the file a name noting where it is located. Please upload to your Sky Drive, share and post a link here. Run the Windows 7 Memory diagnostic Tool http://www.sevenforums.com/performance-maintenance/104698-memory-diagnostic-tool.html Hope this helps, Gerry

I've never used Sky Drive. Hope this is what you need? https://skydrive.live.com/redir?resid=3C39C813887E20EC!109 HP P6-2133W AMD A6 3620 APU with Radeon (tm) HD Graphics 2.20 GHz RAM: 800 GB (7.48 GB usable) 64 bit operating system

https://skydrive.live.com/redir?resid=3C39C813887E20EC!110 I'm not sure the driver tool worked correctly. I never saw it work, but found these two "files" on my desktop afterwards..... I ran the memory diagnostic scan and all was fine.

System information. https://skydrive.live.com/redir?resid=3C39C813887E20EC!113

I couldn't figure out how to save driver review results other than to copy and save as a document. Saved to skydrive: https://skydrive.live.com/redir?resid=3C39C813887E20EC!114

Believe this is the report in the format you asked for. Sorry, I don't know what I'm doing....... https://skydrive.live.com/redir?resid=3C39C813887E20EC!115

Update the BIOS to version 7.16 dated 6 March 2012 http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=5192568&prodTypeId=12454&prodSeriesId=5187028&swLang=8&taskId=135&swEnvOID=4063 BIOS installation instructions http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=12454&prodSeriesId=5187028&swItem=cp-103514-1&prodNameId=5192568&swEnvOID=4063&swLang=8&taskId=135&mode=4&idx=0 Please upload copies of your System and Application logs from your Event Viewer to your Sky Drive and post a link here. To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as and give the file a name. Do the same for the Applications log.Hope this helps, Gerry

https://skydrive.live.com/redir?resid=3C39C813887E20EC!116

Something went wrong. They should save as an evtx file whereas those you uploaded were mta files.Hope this helps, Gerry

I downloaded the BIOS driver. My keyboard stopped working, so I shut down my computer, unplugged the keyboard, turned my computer back on and my monitor doesn't work, so I don't know what else doesn't work. Had to take my computer into the shop. My keyboard and monitor were not HP products. Did the driver effect those?

Please let me know what the shop says.Hope this helps, Gerry

They said that driver was probably corrupted and will send the computer into HP for a new motherboard.

They said that driver was probably corrupted and will send the computer into HP for a new motherboard.

Was it covered by warranty?Hope this helps, Gerry

I purchased it reconditioned two weeks ago. We are negotiating....