Blue screen start up problem
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005999024
BCP3: FFFFF88002BD2958
BCP4: FFFFF88002BD21B0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\032710-17862-01.dmp
First time ive had this problem, checked updates for my HP printer as well. Any ideas would be welcome.
March 27th, 2010 6:57pm
Hi,
Since Windows system uses separated user mode and kernel mode memory space, stop errors are usually caused by kernel portion components, such as a hardware device, third-party drivers, backup software or anti-virus services (buggy services).
Please refer to the following steps to troubleshoot the issue.
1. Boot the computer in Clean Boot for a test.
2. Temporarily disable all unnecessary hardware devices in Device Manager, such as Modem, sound card or external device.
For detail steps, we can refer to the link below:
Device Clean Boot
3. Run antivirus program and perform a full scanning.
If the issue persists, please upload the minidump file (%systemroot%\minidump) to SkyDrive ( www.skydrive.live.com ), then share the link to me. I will be glad to assist you to analysis the data.
Thanks,
Novak
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March 29th, 2010 5:59am