Blue screen of death everyday.. Pls help
Hi My laptop is Dell XPS15, with Core i5 and NVIDIA Geforce GT 420M graphic card. I have 1 crash every 2 or 3 days. It happens regardless of what I'm doing (working, surfing or gaming), I suppose my blue screens are absolutely random. I think I have updated all the drivers, but the blue screen keeps on appearing. I am not sure what to do. Please help me solve my problem. I have uploaded the dump file and xml file in the following shared folders: http://www.2shared.com/file/cYYm_ZP_/031212-32541-01.html http://www.2shared.com/document/XZFOpRGZ/WER-26087033-0sysdata.html Thanks in advance.
March 13th, 2012 11:59am

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8800583e075, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c60e0 0000000000000000 CURRENT_IRQL: 2 FAULTING_IP: NETw5s64+14075 fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: System TRAP_FRAME: fffff880031fd170 -- (.trap 0xfffff880031fd170) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8009537980 rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8800583e075 rsp=fffff880031fd300 rbp=fffffa80096e0fd0 r8=0000000000000000 r9=0000000000000000 r10=fffff880031d5a60 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc NETw5s64+0x14075: fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 ds:00000000`00000000=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff8000368db29 to fffff8000368e5c0 STACK_TEXT: fffff880`031fd028 fffff800`0368db29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff880`031fd030 fffff800`0368c7a0 : fffffa80`05a5d148 00000000`00000000 00000000`00000000 fffff800`0369604a : nt!KiBugCheckDispatch+0x69 fffff880`031fd170 fffff880`0583e075 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260 fffff880`031fd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x14075 fffff880`031fd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0bb19fb0 : 0x4 STACK_COMMAND: kb FOLLOWUP_IP: NETw5s64+14075 fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: NETw5s64+14075 FOLLOWUP_NAME: MachineOwner MODULE_NAME: NETw5s64 IMAGE_NAME: NETw5s64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e FAILURE_BUCKET_ID: X64_0xD1_NETw5s64+14075 BUCKET_ID: X64_0xD1_NETw5s64+14075 Followup: MachineOwner ---------
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March 13th, 2012 12:20pm

After a little google NETw5s64 is related to your wireless driver please go to your vendors website and get the latest windows 7 driver for your wireless nic. and just to make sure id update the rest of your drivers if needed while you on. hope this helped
March 13th, 2012 12:21pm

1. Make sure that the cause is not heating problem. 2. You have omitted important information, namely if this is new or old problem. 3. Are there any traces in Event logs? 4. Minidump points to NETw5s64.sys which has origin in Intel WiFi. Either upgrade to the newest version, or if you do not succedd, make new installation. Keep in mind there there is very sensitive order of installation, starting with chipset. 5. If neither helps, address the Dell support/forum Regards Milos
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March 13th, 2012 12:21pm

******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 0000000000000000, memory referenced Arg2: 0000000000000002, IRQL Arg3: 0000000000000000, value 0 = read operation, 1 = write operation Arg4: fffff8800583e075, address which referenced memory Debugging Details: ------------------ READ_ADDRESS: 0000000000000000 CURRENT_IRQL: 2 FAULTING_IP: NETw5s64+14075 fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: System TRAP_FRAME: fffff880031fd170 -- (.trap 0xfffff880031fd170) NOTE: The trap frame does not contain all registers. Some register values may be zeroed or incorrect. rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8009537980 rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000 rip=fffff8800583e075 rsp=fffff880031fd300 rbp=fffffa80096e0fd0 r8=0000000000000000 r9=0000000000000000 r10=fffff880031d5a60 r11=0000000000000002 r12=0000000000000000 r13=0000000000000000 r14=0000000000000000 r15=0000000000000000 iopl=0 nv up ei ng nz na pe nc NETw5s64+0x14075: fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 ds:00000000`00000000=???????????????? Resetting default scope LAST_CONTROL_TRANSFER: from fffff8000368db29 to fffff8000368e5c0 STACK_TEXT: fffff880`031fd028 fffff800`0368db29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx fffff880`031fd030 fffff800`0368c7a0 : fffffa80`05a5d148 00000000`00000000 00000000`00000000 fffff800`0369604a : nt!KiBugCheckDispatch+0x69 fffff880`031fd170 fffff880`0583e075 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260 fffff880`031fd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x14075 fffff880`031fd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0bb19fb0 : 0x4 STACK_COMMAND: kb FOLLOWUP_IP: NETw5s64+14075 fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: NETw5s64+14075 FOLLOWUP_NAME: MachineOwner MODULE_NAME: NETw5s64 IMAGE_NAME: NETw5s64.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e FAILURE_BUCKET_ID: X64_0xD1_NETw5s64+14075 BUCKET_ID: X64_0xD1_NETw5s64+14075 Followup: MachineOwner --------- 3: kd> lmvm NETw5s64 start end module name fffff880`0582a000 fffff880`05f8c000 NETw5s64 T (no symbols) Loaded symbol image file: NETw5s64.sys Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys Image name: NETw5s64.sys Timestamp: Mon May 31 21:05:02 2010 (4C04085E) CheckSum: 00756F73 ImageSize: 00762000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4 -------------------------------------------------------------------------- Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244%28v=vs.85%29.aspx The BSOD was caused by NETw5s64.sys driver. More about it: http://systemexplorer.net/db/netw5s64.sys.html The driver have not been updated since 2010. Start by updating it and check results. If this does not help, disable all security softwares you have and check results. You can also contact Microsoft CSS for assistance. This posting is provided "AS IS" with no warranties or guarantees , and confers no rights. Microsoft Student Partner 2010 / 2011 Microsoft Certified Professional Microsoft Certified Systems Administrator: Security Microsoft Certified Systems Engineer: Security Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration Microsoft Certified Technology Specialist: Windows 7, Configuring Microsoft Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations Microsoft Certified IT Professional: Enterprise Administrator Microsoft Certified IT Professional: Server Administrator Microsoft Certified Trainer
March 13th, 2012 4:06pm

1. Make sure that the cause is not heating problem. 2. You have omitted important information, namely if this is new or old problem. 3. Are there any traces in Event logs? 4. Minidump points to NETw5s64.sys which has origin in Intel WiFi. Either upgrade to the newest version, or if you do not succedd, make new installation. Keep in mind there there is very sensitive order of installation, starting with chipset. 5. If neither helps, address the Dell support/forum Regards Milos
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March 13th, 2012 7:14pm

Hi, If you run into this again, here is how to debug the issue, http://mikemstech.blogspot.com/2011/11/troubleshooting-0xd1.html -- Mike Burr Enterprise High Availability, Disaster Recovery, and Business Continuity Planning Learn to Troubleshoot Windows BSODs
March 21st, 2012 1:41am

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