Blue screen of death everyday.. Pls help
Hi
My laptop is Dell XPS15, with Core i5 and NVIDIA Geforce GT 420M graphic card.
I have 1 crash every 2 or 3 days. It happens regardless of what I'm doing (working, surfing or gaming), I suppose my blue screens are absolutely random. I think I have updated all the drivers, but the blue screen keeps on appearing. I am not sure what to
do. Please help me solve my problem.
I have uploaded the dump file and xml file in the following shared folders:
http://www.2shared.com/file/cYYm_ZP_/031212-32541-01.html
http://www.2shared.com/document/XZFOpRGZ/WER-26087033-0sysdata.html
Thanks in advance.
March 13th, 2012 11:59am
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800583e075, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c60e0
0000000000000000
CURRENT_IRQL: 2
FAULTING_IP:
NETw5s64+14075
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: fffff880031fd170 -- (.trap 0xfffff880031fd170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8009537980
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800583e075 rsp=fffff880031fd300 rbp=fffffa80096e0fd0
r8=0000000000000000 r9=0000000000000000 r10=fffff880031d5a60
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
NETw5s64+0x14075:
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 ds:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000368db29 to fffff8000368e5c0
STACK_TEXT:
fffff880`031fd028 fffff800`0368db29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031fd030 fffff800`0368c7a0 : fffffa80`05a5d148 00000000`00000000 00000000`00000000 fffff800`0369604a : nt!KiBugCheckDispatch+0x69
fffff880`031fd170 fffff880`0583e075 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260
fffff880`031fd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x14075
fffff880`031fd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0bb19fb0 : 0x4
STACK_COMMAND: kb
FOLLOWUP_IP:
NETw5s64+14075
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: NETw5s64+14075
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETw5s64
IMAGE_NAME: NETw5s64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e
FAILURE_BUCKET_ID: X64_0xD1_NETw5s64+14075
BUCKET_ID: X64_0xD1_NETw5s64+14075
Followup: MachineOwner
---------
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 12:20pm
After a little google NETw5s64 is related to your wireless driver
please go to your vendors website and get the latest windows 7 driver for your wireless nic. and just to make sure id update the rest of your drivers if needed while you on.
hope this helped
March 13th, 2012 12:21pm
1. Make sure that the cause is not heating problem.
2. You have omitted important information, namely if this is new or old problem.
3. Are there any traces in Event logs?
4. Minidump points to NETw5s64.sys which has origin in Intel WiFi. Either upgrade to the newest version, or if you do not succedd, make new installation. Keep in mind there there is very sensitive order of installation, starting with chipset.
5. If neither helps, address the Dell support/forum
Regards
Milos
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 12:21pm
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************
DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800583e075, address which referenced memory
Debugging Details:
------------------
READ_ADDRESS: 0000000000000000
CURRENT_IRQL: 2
FAULTING_IP:
NETw5s64+14075
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0xD1
PROCESS_NAME: System
TRAP_FRAME: fffff880031fd170 -- (.trap 0xfffff880031fd170)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000002 rbx=0000000000000000 rcx=fffffa8009537980
rdx=0000000000000002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800583e075 rsp=fffff880031fd300 rbp=fffffa80096e0fd0
r8=0000000000000000 r9=0000000000000000 r10=fffff880031d5a60
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei ng nz na pe nc
NETw5s64+0x14075:
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0 ds:00000000`00000000=????????????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000368db29 to fffff8000368e5c0
STACK_TEXT:
fffff880`031fd028 fffff800`0368db29 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031fd030 fffff800`0368c7a0 : fffffa80`05a5d148 00000000`00000000 00000000`00000000 fffff800`0369604a : nt!KiBugCheckDispatch+0x69
fffff880`031fd170 fffff880`0583e075 : 00000000`00000004 00000000`00000000 fffffa80`00000002 00000000`00000115 : nt!KiPageFault+0x260
fffff880`031fd300 00000000`00000004 : 00000000`00000000 fffffa80`00000002 00000000`00000115 00000000`000000f9 : NETw5s64+0x14075
fffff880`031fd308 00000000`00000000 : fffffa80`00000002 00000000`00000115 00000000`000000f9 fffffa80`0bb19fb0 : 0x4
STACK_COMMAND: kb
FOLLOWUP_IP:
NETw5s64+14075
fffff880`0583e075 48833b00 cmp qword ptr [rbx],0
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: NETw5s64+14075
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: NETw5s64
IMAGE_NAME: NETw5s64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4c04085e
FAILURE_BUCKET_ID: X64_0xD1_NETw5s64+14075
BUCKET_ID: X64_0xD1_NETw5s64+14075
Followup: MachineOwner
---------
3: kd> lmvm NETw5s64
start end module name
fffff880`0582a000 fffff880`05f8c000 NETw5s64 T (no symbols)
Loaded symbol image file: NETw5s64.sys
Image path: \SystemRoot\system32\DRIVERS\NETw5s64.sys
Image name: NETw5s64.sys
Timestamp: Mon May 31 21:05:02 2010 (4C04085E)
CheckSum: 00756F73
ImageSize: 00762000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
--------------------------------------------------------------------------
Bug Check Code 0xD1: http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244%28v=vs.85%29.aspx
The BSOD was caused by NETw5s64.sys driver. More about it: http://systemexplorer.net/db/netw5s64.sys.html
The driver have not been updated since 2010. Start by updating it and check results. If this does not help, disable all security softwares you have and check results.
You can also contact Microsoft CSS for assistance.
This
posting is provided "AS IS" with no warranties or guarantees , and confers no rights.
Microsoft
Student Partner 2010 / 2011
Microsoft
Certified Professional
Microsoft
Certified Systems Administrator: Security
Microsoft
Certified Systems Engineer: Security
Microsoft
Certified Technology Specialist: Windows Server 2008 Active Directory, Configuration
Microsoft
Certified Technology Specialist: Windows Server 2008 Network Infrastructure, Configuration
Microsoft
Certified Technology Specialist: Windows Server 2008 Applications Infrastructure, Configuration
Microsoft
Certified Technology Specialist: Windows 7, Configuring
Microsoft
Certified Technology Specialist: Designing and Providing Volume Licensing Solutions to Large Organizations
Microsoft
Certified IT Professional: Enterprise Administrator
Microsoft Certified IT Professional: Server Administrator
Microsoft Certified Trainer
March 13th, 2012 4:06pm
1. Make sure that the cause is not heating problem.
2. You have omitted important information, namely if this is new or old problem.
3. Are there any traces in Event logs?
4. Minidump points to NETw5s64.sys which has origin in Intel WiFi. Either upgrade to the newest version, or if you do not succedd, make new installation. Keep in mind there there is very sensitive order of installation, starting with chipset.
5. If neither helps, address the Dell support/forum
Regards
Milos
Free Windows Admin Tool Kit Click here and download it now
March 13th, 2012 7:14pm
Hi,
If you run into this again, here is how to debug the issue,
http://mikemstech.blogspot.com/2011/11/troubleshooting-0xd1.html
--
Mike Burr
Enterprise High Availability, Disaster Recovery, and Business Continuity Planning
Learn to Troubleshoot Windows BSODs
March 21st, 2012 1:41am