Blue screen of death after microsoft update
i am running windows 7 64 bit. after aug 24 2010 update the computer will not boot up in normal mode, have to boot in safe mode. it won't make it past the logo screen.
August 25th, 2010 4:05pm
Please copy the dmp files from the folder C:\Windows\Minidump first to your desktop, zip them and upload the zip file to your Skydrive [1] and post a link here, so that I can look at the dumps.
André
[1] http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
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August 25th, 2010 4:30pm
Hi, please send the Dump file like Andre said.
You may also analyze them with Debugging Tools by yourself. You can install it and it’s Symbol Packages from the following link:
http://www.microsoft.com/whdc/Devtools/Debugging/default.mspx
WinDbg will tell you the possible cause. For more information, please read Microsoft KB Article:
How to read the small memory dump files that Windows creates for debugging.
If no clue can be found, you may contact
Microsoft Customer Support Service (CSS)
via telephone so that a dedicated Support Professional can assist with your request. To troubleshoot this kind of kernel crash issue,
we need to debug the crashed system dump. Unfortunately, debugging is beyond what we can do in the forum. Please be advised that contacting phone support will be a charged call.
Best®ards
Leo Huang
August 27th, 2010 4:56am