Hi , I get blue screen errors whenever I install ne updates , and they happen when my laptop tries to restart so the updates can take effect . It hangs on the shutdown screen for a long time , then I get the blue screen , then it shuts down , and then it tells me that windows was not shutdown properly and asks me to choose how I want to startup windows . Then , action center looks for a way to solve the issue , and then just closes after a minute . Action center never fixed the problem because I'm still having it . I am running windows 7 home premium sp1 on a lenovo ideapad z470 series . No new hardware , no big software installed , and it's almost about a year old . This is what action center told me about the problem : Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000009f BCP1: 0000000000000004 BCP2: 0000000000000258 BCP3: FFFFFA8006A02B50 BCP4: FFFFF8000505D3D0 OS Version: 6_1_7601 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\051212-24008-01.dmp C:\Users\Berserker\AppData\Local\Temp\WER-46098-0.sysdata.xml Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\windows\system32\en-US\erofflps.txt

Use standard procedures to troubleshoot your problem. Upload minidump to SkyDrive or similar cloud repository and give us link to this dump. Excerpt fro MS Answers: Method 1. I would ask you to update all the drivers for hardware fom the device manager and check. For more information refer to the links below: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly Automatically get recommended drivers and updates for your hardware http://windows.microsoft.com/en-US/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware Method 2. It is a possibility that one of the installed 3rd party application or a program is casuing the conflict. Place the computer in clean boot state and then try installing the network printer and bluetooth mouse. Refer to the article below for steps. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 7 in the above article. I would also suggest to uninstall the printer software and drivers completely and then try re-installing it. Install a printer on a home network http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network Find and install printer drivers http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers Method 3. Also if you can list any error messages or event log errors and the symptoms being seen it would help us in researching the issue. Open Event Viewer http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer What information appears in event logs (Event Viewer)? http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive. http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Regards Milos

Use standard procedures to troubleshoot your problem. Upload minidump to SkyDrive or similar cloud repository and give us link to this dump. Excerpt fro MS Answers: Method 1. I would ask you to update all the drivers for hardware fom the device manager and check. For more information refer to the links below: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly Automatically get recommended drivers and updates for your hardware http://windows.microsoft.com/en-US/windows7/Automatically-get-recommended-drivers-and-updates-for-your-hardware Method 2. It is a possibility that one of the installed 3rd party application or a program is casuing the conflict. Place the computer in clean boot state and then try installing the network printer and bluetooth mouse. Refer to the article below for steps. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: When the troubleshooting is over do not forget to reset the computer to normal startup. Follow the step 7 in the above article. I would also suggest to uninstall the printer software and drivers completely and then try re-installing it. Install a printer on a home network http://windows.microsoft.com/en-US/windows7/Install-a-printer-on-a-home-network Find and install printer drivers http://windows.microsoft.com/en-US/windows7/Find-and-install-printer-drivers Method 3. Also if you can list any error messages or event log errors and the symptoms being seen it would help us in researching the issue. Open Event Viewer http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer What information appears in event logs (Event Viewer)? http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer Also, can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive. http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 Regards Milos

Hi, Firstly, please refer to Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE for troubleshooting. Meanwhile, please try the following: 1. Please boot into Clean Boot Mode and see how it works. 2. Please update all the drivers that are associated with the FTDI Chip to the latest and see how it works. If issue persists, you can upload your dump file to SkyDrive for analyzing. Hope this helps. Jeremy Wu TechNet Community Support

Hi, Firstly, please refer to Bug Check 0x9F: DRIVER_POWER_STATE_FAILURE for troubleshooting. Meanwhile, please try the following: 1. Please boot into Clean Boot Mode and see how it works. 2. Please update all the drivers that are associated with the FTDI Chip to the latest and see how it works. If issue persists, you can upload your dump file to SkyDrive for analyzing. Hope this helps. Jeremy Wu TechNet Community Support