Blue screen crashing!
I just bought a new Toshiba lap top with Windows 7. (best buy!)Every couple of hours or so, the computer crashes and goes to blue screen.The message says thatI may have to disable the Bios caching.If so, where is that function located in the control panel, to take this action.Any assistance anyone can provde would be greatly appreciated.JulianP.S.Fortunately, when reboot, the computer restores the tabs I was working on. But the interruptions are maddening.
December 12th, 2009 3:58pm

Hi Julian,Why notreturn your laptop to BEST BUY to get a new one? Your issue can be caused by many factors, Please let us know the detail error messge. Of course,it's better to download and install the latest BIOS foryour computer first.After that, please test your computer in Safe mode. If you computer doestn't crush in safe mode, you can try to boot the computer in Clean Boot mode to test. You can refer to the following link to find the root cause. http://support.microsoft.com/kb/929135It's better to upload the Minidump log to the public folder in your SkyDrivefor analyzing. Minidump Log=================1. Click "Start", in start search bar, input "SYSDM.CPL" (without quotation marks) and press Enter.2. Click the "Advanced" tab and click the "Settings" button under "Startup and Recovery". Clear the" Automatically Restart" option. 3. Under "Write debugging information" section, make sure the "Small Memory Dump (64KB)" option is selected. 4. Check if "%SystemRoot%\Minidump" is in the "Small Dump Directory" open box.If the Blue Screen occurs or Windows shuts down unexpectedly , please refer to the following steps to collect memory dump files:1. Please click Start, in start search bar, type "%SystemRoot%\Minidump" (without quotation marks).2. Go to your Desktop, right-click on it and create a new folder named "Dump".3. Copy all the memory dump files (looks like Mini092003-01.dmp) in Minidump to this folder. 4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".I hope this can help you. John
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December 14th, 2009 9:54am

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