Blue screen BAD_POOL_CALLER; laptop won't boot, a new laptop dying?
Hi, I bought a new laptop - HP Compaq Presario, Intel Pentium Processor T4300 (2.1 GHz), 500 GB Hard Drive, 4 GB RAM, nVidia GeForce G 103M with 512 MB DDR2 dedicated graphics memory. After a week, i got the firs blue screen error after which it couldn't boot [i couldn't even get to BIOS). I was out of the country, so my friend called the service staff who told him to try to run some tests, that time it worked, he got to BIOS, ran the tests, everything was fine and the laptop started up normally. Now, 2 weeks after, I'm getting blue screens continuously, and laptop won't boot. If it boots [and it usually happens when you hit it slightly, though, i don't know if it's a conincidence], windows 7 starts up normally and everything is working fine until the next blue screen shows up, which disables my laptop all over again. Blue screen looks like this: BAD_POOL_CALLER Technical information: STOP: 0x0000000C2 (0x00000099, 0xFE8F40DC, 0x00000000, 0x00000000) Collecting data for crash dump Initializing disk for crash dump Beginning dump of physical memory Dumping physical memory to disk:100 Physical memory dump complete Is it a software crash? Can I run Win 7 repair if I manage to boot it and how to do that? Is it my hard disk problem? What to do? -.-
June 23rd, 2010 10:39pm

You purchased your laptop with Windows 7 installed. It is covered by a manufacturer's warranty and you should contact HP for any problems you have with that laptop. That's is why you pay for a warranty in the total price of the laptop. See info @ http://windows.microsoft.com/en-us/windows/help/contact-support
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June 23rd, 2010 11:08pm

Please enable Driver verifier and monitor all non MS drivers. if you get a BSOD, boot to save mode, disbale driver verifier, reboot and upload the dmp files from the folder C:\Minidump to your SkyDrive and post the link here. André"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
June 24th, 2010 2:39am

Since this is a new laptop which should be still under warranty, it is still recommended contacting HP support directly and let them check if there is any hardware issue exists. If you still would like to troubleshoot this issue, please understand that to solid troubleshoot this kind of kernel crash issue, we need to debug the crashed system dump and analyze the related source code if needed. Unfortunately, debugging is beyond what we can do in the forum. I'd like to recommend that you contact Microsoft Customer Support Service (CSS) for assistance so that this problem can be resolved efficiently. To obtain the phone numbers for specific technology request please take a look at the web site listed below: http://support.microsoft.com/default.aspx?scid=fh;EN-US;PHONENUMBERS If you are outside the US please see http://support.microsoft.com for regional support phone numbers. In the meantime, you can refer to the suggestions below to perform some troubleshooting to see if the culprit can be found. Please unplug all unnecessary devices and then perform the steps below: 1. Click Start, type "devmgmt.msc" (without quotation marks) in the Search bar and press Enter. 2. Expand "Sound, video and game controllers". 3. Right click on your sound card and then click "Properties. 4. In the dropdown menu of Device Usage, please choose "Do not use this device (disable)" and click OK. 5. Please use the same method to disable other dubious hardware such as: internal modem, network card and CD-R drive. Please note some devices such as video adapter are not available to be disabled. Also, you can analyze the small memory dump files yourself. For more information about how to do this, please refer to this knowledge base (KB) article: How to read the small memory dump files that Windows creates for debugging. Sincerely, Linda Please remember to click Mark as Answer on the post that helps you, and to click Unmark as Answer if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
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June 24th, 2010 10:48am

technocrate's post is a duplicate of lovinmykids4eva's post at http://www.geekstogo.com/forum/BAD-POOL-CALLER-blue-screen-DEATH-t239454.html, with a questionable link appended.
June 24th, 2010 2:30pm

Did you add or remove any hardware or software from the system since you purchased it? If so, it may be something related to that that is contributing to the behavior you are seeing. Else, a warranty claim seems most reasonable, but if you are able to upload a dump after enabling verifier, as Andre suggested, it may be a simple matter to diagnose the problem. Good luck!
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June 24th, 2010 2:33pm

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